Mercure Bristol Grand Hotel

Hotel was clean and comfortable. My main issue was that there wasn’t decent lighting in the room - the lights in the main room were very dull. Fine for the evening but felt like I couldn’t see properly in the morning - especially as there was very little day light coming into the room.

Great location. Very small room, terrible view, uncomfortable bed and rock hard pillows With all that, we should have booked the bigger room. We got reasonable value for money

Staff were friendly and welcoming. The room was spotless and the bed was comfy.

The room and bed was very comfortable. The tea/coffee making facilities were not good. And the original staff member I spoke to was quite rude and unhelpful.

A real disaster I’m afraid to say. First room the bed had a terrible, very old mattress. The second room I was switched into had an even bigger problem… BED BUGS! I got bitten during the night which was painful and a really unpleasant experience. I got switched into yet another room. So although the location is good, I would serious think twice about booking this hotel. What a shame

Informative staff Clean Unusual Great location

Clean, straightforward stay. Helpful receptionist. Excellent restaurant on site.

Everything was of high standard and cleanliness with friendly and helpful staff

Lovely hotel. Room spotless and with interesting decor, insulated from external and internal noise, shower room well appointed. Excellent breakfast. Check in/out a breeze. Fully recommend.

The room was cold (I didn’t realise you had to turn the heating on). There was very heavy rain and the noise on a flat roof outside our window was unbearable. We changed rooms at midnight. The following night a Turkish wedding with drums until midnight. Shower great. Beds comfortable. Towels have seen better days. Receptionist very helpful

The room seemed fine at a glance but when we getting settled in we noticed quite a few things that suggest it was not cleaned properly and/or lacks maintenance. The toilet was left "dirty" if you get my drift. The mini fridge cabinet had been moved and unplugged and had milk runs down the side of it. One of the chairs had discarded tea and sugar packets left on it in pain view. One of the towels provided had a big hole in it. They clearly have a problem with damp as the you can see the patches of discoloration and cracks on the ceiling, as well as glossy patches where they've just painted over it previously. The windows have secondary double glazing inside as it's an old building with sash windows but the double glazing was missing a pane and otherwise looked like it was from the 90s. You could also see the blackening on the window frames where the condensation is likely rotting the frames. We found the bed to be very firm. It felt like an old standard spring mattress not anything modern with pocket springs and a foam topper etc. The sheets also seemed like they were quite old and had seen better days.

Really friendly and professional welcome and the room was spotlessly clean. Comfortable bed, great shower and complimentary proper coffee in the room. Central location with access within 200m to local restaurants made this place a great find.

Great staff . Not very nice room

Fresh food nice coffee pods in room

Great stay, on arrival room was upgraded as the room we were assigned was not ready for us. The room was very spacious and tidy. Fab location for what we needed for our stay.

The room was clean, and the check in was super easy!

The room was cold, no heating working and remote on television also didn’t work. We were given a second room that was just as bad, finally given a third room that was a little warmer but the heating system still didn’t work in any of the rooms we were given but give up trying in the end. At no point did anyone come to see what the problem was they just kept giving us room keys to try. We spoke to another couple who were also having the same problems and also moved rooms and been offered a blanket by the lady on reception !. At no point did anyone ask if we OK. Such a shame because the hotel itself was OK.

Everything was top notch!

good location and breakfast

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