Novotel York Centre

The room was very clean and well presented. As before the staff are polite, helpful and friendly. More importantly the bed is sooooo comfortable. A great night's sleep. Booked and back in a few months time

Lovely hotel. Great staff. Short walk to center of York. Spotless, tidy rooms. I will definitely recommend to friends and visit again soon.

Modern comfortable hotel with good breakfast. The staff were nice and friendly and bedroom was good.

All great apart from the accessible room which wasnt needed or requested. The staff were great.

Clean room and excellent shower

Lovely staff Added extra touch for wife’s 30th

the staff were all very pleasant and efficient the reception area was comfortable the breakfast was what one expects in a modern hotel these days but better than many.

Clean tidy room and helpful staff

Lovely hotel, perfect location - short walk along tow path to city centre. Large room and lovely bathroom. Excellent breakfast with particularly friendly staff - only one minor point is that none of the salt and pepper grinders we tried actually grind - possibly a known issue as there were sachets also available. Also witnessed that this hotel is very welcoming for dogs and has lots of things for young children to play with in the reception area.

Drinks we're quiet good

very convenient location and great parking lot

The Novotel York Centre proved OK and average for a 4 star hotel! On a positive note ... The staff all proved delightful and enthusiastic to please us! The bar and refreshments were nice and provided a comfortable spacious area to relax and enjoy reasonably priced drinks during happy hour. The pool was exceptionally nice, clean and well managed! Breakfast was good and again the staff and service was exceptionally good! The negatives: the room did not impress us for a 4 star rated hotel. The carpets were stained in multiple area. The 'finger groove handles' on cupboard doors to access the fridge and adjacent cupboard had deep set dust in the grooves and was rather unsightly and setting a poor hygiene standard (We took photographs of these problems if required for evidence!) We did not wish to engage on complaining as we wee only there 2 nights and don't favour making a fuss whilst there! Water pressure in the sink tap was very low (obviously a reducer in place). Towels and sheets were not of 4 star quality. The car park was very expensive (but we anticipated such and travelled by train!) Otherwise, the combination of the lovely pool, nice bar and wonderful staff outweighed the identified problems and we enjoyed our stay as best we could.

Staff were really friendly at check in. Room was beautiful and clean. The thing that let it down was the bathroom as it was an accessible bathroom which wasn’t asked for or required and made it difficult for me being 6’3 due to the low sink and shower/bath configuration. Have had accessible rooms before which were done a lot better. Tv didn’t work as it kept switching itself off

Lovely hotel, great location for centre of York & Barbican. Parking £17, but is secure. Hotel staff are lovely, so us the food in the bar.

From a big beautiful clean room to the wonderful staff and the fantastic food in the restaurant, made our stay so enjoyable m, will definitely be back

We thought the hotel was great. Where the Novotel hotel is, everything you want and need is within walking distance. Again great place.

Perfect hotel! Highly recommend

Room was modern and clean. Food was delicious but bar a bit expensive.

On check in there were 3 staff on the check in desk one was helping another customer one was playing on their phone and one was chatting. This ment checkin took longer than I could have. We confirmed that we had booked a twin room but when we got to the room it was a double (they corrected this via housekeeping). There was a toilet roll under the bed. And the booking for the swimming pool seemed strange as there were at time alot more people than there was supposed to be in it. The room was comfy and the brekfast was good. The staff were variable.

The hotel is in a great spot near the river ouse and is an easy and quick walk in to town.