PanaHouse Surabaya

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8,6
/10
Very Good
899 reviews

What Guests Say About Their Stay

F***a

9,7
/ 10
The hotel truly feels like home: comfortable, quiet, nice, clean, and the staff is incredibly friendly. Perfect for those feeling burnt out on life.
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P***a

10,0
/ 10
The best experience. The service, information, facilities, and comfort were satisfactory. The food and drinks were also highly recommended, and the prices were reasonable.
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Annisa R. O.

9,4
/ 10
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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R***a

10,0
/ 10
Thank you very much Panahouse. This is the umpteenth time staying here and the service remains consistent, the friendliness of the staff, the cleanliness of the area and the atmosphere make me want to come here again. Next I will come here again. Special thanks to Sis Widi who was very helpful.
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R***a

10,0
/ 10
The staff is very friendly, especially during the check-in and check-out process, the atmosphere is very beautiful, very impressed with this hotel, thank you Panahouse.
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In the Area
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Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
PanaHouse Surabaya is a hotel is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around PanaHouse Surabaya

Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
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Lobby PanaHouse Surabaya
Lobby 2 PanaHouse Surabaya

Discover More About PanaHouse Surabaya

About PanaHouse Surabaya

PanaHouse Surabaya is a charming hotel that perfectly blends modern comfort with traditional Indonesian hospitality. Located in the heart of Surabaya, this hotel offers a unique experience for both leisure and business travelers. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, making it an ideal base for exploring the vibrant city of Surabaya.

The hotel features a variety of well-appointed rooms, each designed to provide a cozy and relaxing atmosphere. Guests can choose from different room types, including deluxe rooms and suites, all equipped with modern amenities such as free Wi-Fi, air conditioning, flat-screen TVs, and minibars. The tasteful decor and comfortable furnishings ensure that every stay is enjoyable and memorable.

One of the standout features of PanaHouse Surabaya is its commitment to exceptional service. The friendly and attentive staff are always on hand to assist with any requests, ensuring that guests feel welcomed and valued throughout their stay. Whether you need help with transportation, recommendations for local attractions, or special arrangements for events, the team at PanaHouse is dedicated to making your experience as seamless as possible.

In addition to its comfortable accommodations, PanaHouse Surabaya offers a range of facilities designed to enhance your stay. Guests can enjoy a delicious breakfast buffet each morning, featuring a variety of local and international dishes. The hotel also has a cozy lounge area where you can unwind after a long day of exploring the city.

For those traveling for business, PanaHouse Surabaya provides meeting and event spaces equipped with the latest technology. Whether you're hosting a small meeting or a larger conference, the hotel's facilities can accommodate your needs, ensuring a productive and successful event.

Overall, PanaHouse Surabaya is an excellent choice for travelers seeking comfort, convenience, and a taste of local culture. With its prime location, exceptional service, and modern amenities, it's no wonder that this hotel is a favorite among visitors to Surabaya.

Why You Should Stay at PanaHouse Surabaya

Choosing PanaHouse Surabaya for your stay comes with numerous benefits. First and foremost, its central location allows easy access to key attractions, shopping districts, and dining options. You can explore the city's rich history and vibrant culture without the hassle of long commutes.

Moreover, the hotel prides itself on providing a warm and welcoming atmosphere. The staff goes above and beyond to ensure that every guest feels at home, offering personalized service that enhances your overall experience. Whether you're traveling solo, with family, or on a business trip, you'll find that PanaHouse caters to your needs.

Additionally, the hotel offers competitive pricing without compromising on quality. You can enjoy a comfortable stay with modern amenities at an affordable rate, making it a great value for your money. Plus, the hotel frequently offers special promotions and packages, allowing you to save even more during your visit.

Best Time to Stay at PanaHouse Surabaya

The best time to visit Surabaya and stay at PanaHouse is during the dry season, which typically runs from April to October. During these months, the weather is generally pleasant, with lower humidity and minimal rainfall, making it ideal for outdoor activities and sightseeing.

However, if you're looking to experience local festivals and events, consider visiting during the months of May and August. These months often feature cultural celebrations that showcase Surabaya's rich heritage, providing a unique opportunity to immerse yourself in the local culture.

Transportation and Accessibility

Access to the Airport

PanaHouse Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easy for travelers to reach the hotel upon arrival. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. Additionally, taxis and ride-sharing services are readily available, providing flexible transportation options for guests.

Public Transportation

Surabaya boasts a well-connected public transportation system, including buses and the Surabaya Light Rail Transit (LRT). The nearest bus stop is just a short walk from PanaHouse, allowing guests to explore the city easily. The LRT is also a convenient option for reaching popular destinations, making it an excellent choice for those who prefer to travel without a car.

Unique Facilities at PanaHouse Surabaya

1. Rooftop Lounge

The rooftop lounge at PanaHouse Surabaya offers stunning views of the city skyline, making it the perfect spot to unwind after a busy day. Guests can enjoy a selection of beverages and light snacks while taking in the breathtaking scenery.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Guests can maintain their workout routine with a variety of exercise equipment, ensuring they stay active during their stay.

3. Meeting Rooms

PanaHouse Surabaya provides modern meeting rooms equipped with the latest technology. Whether you're hosting a corporate event or a private gathering, the hotel's facilities can accommodate your needs.

Nearby Attractions at PanaHouse Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 3 km from PanaHouse Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great place for a leisurely stroll and a photo opportunity.

2. Surabaya Zoo

Approximately 5 km from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational and fun experience for visitors of all ages.

3. House of Sampoerna

Just 4 km away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia's clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product.

4. Surabaya Grand Mosque

Located about 6 km from PanaHouse, the Surabaya Grand Mosque is an architectural marvel and one of the largest mosques in Indonesia. Visitors are welcome to explore the mosque and its beautiful grounds, providing insight into the local culture and religion.

5. Ciputra Waterpark

For families looking for fun, Ciputra Waterpark is approximately 10 km from the hotel. This expansive water park features a variety of slides, pools, and attractions, making it a perfect destination for a day of excitement and relaxation.

6. Surabaya Plaza

Just 2 km away, Surabaya Plaza is a popular shopping destination offering a wide range of retail stores, dining options, and entertainment facilities. It's an excellent place to shop for souvenirs or enjoy a meal at one of the many restaurants.

7. Monumen Kapal Selam (Submarine Monument)

Located about 3 km from PanaHouse, the Submarine Monument is a unique attraction that features a retired submarine. Visitors can explore the submarine and learn about its history, making it a fascinating stop for history buffs.

8. Kenjeran Beach

Approximately 8 km from the hotel, Kenjeran Beach is a beautiful coastal area perfect for a relaxing day by the sea. Visitors can enjoy beach activities, local seafood, and stunning sunset views.

9. Jembatan Merah (Red Bridge)

About 4 km from PanaHouse, Jembatan Merah is a historic bridge that played a significant role during the Indonesian revolution. The area surrounding the bridge is rich in history and offers a glimpse into Surabaya's past.

10. Surabaya Night Market

Located around 5 km from the hotel, the Surabaya Night Market is a vibrant place to experience local street food and culture. Visitors can sample a variety of dishes, shop for unique items, and enjoy the lively atmosphere.

Tips and Tricks for Staying at PanaHouse Surabaya

Tips During Your Stay

To make the most of your stay at PanaHouse Surabaya, consider these tips: always check for special promotions or packages that may be available during your visit. Don't hesitate to ask the staff for recommendations on local attractions and dining options, as they can provide valuable insights to enhance your experience.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel's facilities by planning your schedule around the breakfast buffet and rooftop lounge hours. These areas are perfect for relaxation and socializing with other guests. If you're traveling for business, make sure to reserve meeting rooms in advance to ensure availability.

Why Book PanaHouse Surabaya on Traveloka

When it comes to booking your stay at PanaHouse Surabaya, using Traveloka offers numerous advantages. First, you have access to extensive accommodation options, ranging from budget-friendly hotels to luxurious resorts. This variety ensures that you can find the perfect place to stay that fits your needs and budget.

Extensive Accommodation Options

Traveloka provides a wide selection of hotels, villas, resorts, and apartments, catering to all types of travelers. Whether you're looking for a cozy budget hotel or a luxurious villa, you'll find plenty of options to choose from, making it easy to find the perfect accommodation for your trip.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save money and plan your budget more effectively. Additionally, the PayLater feature lets you book your stay now and pay later, making it easier to manage your finances while traveling.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you'll unlock exclusive offers, discounts, and other advantages that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including PanaHouse Surabaya. These reviews provide valuable insights into the quality of service, amenities, and overall experience, helping you make informed decisions when booking your stay.

With all these advantages, there's no reason not to choose PanaHouse Surabaya for your next visit to Surabaya. Booking hotel through Traveloka ensures a seamless experience, allowing you to focus on enjoying your trip and creating unforgettable memories!

All facilities in PanaHouse Surabaya

Common Space PanaHouse Surabaya
Common Space
Lobby PanaHouse Surabaya
Lobby
Exterior PanaHouse Surabaya
Exterior
Others PanaHouse Surabaya
Others

Transportation

  • Area shuttle with surcharge
  • Secure parking
  • Valet parking

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Brunch
  • Cafe
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Snacks

General

  • AC
  • Banquet
  • Cloakroom
  • Connecting rooms
  • Smoking area

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Meeting facilities
  • Photocopier
  • Printer
  • Projector

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket

Kids and Pets

  • Highchairs

Things to Do

  • Garden

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Tours
  • Wedding service

Accommodation Policy & General Information in PanaHouse Surabaya

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby, Restaurant / Bar, Akomodasi sedang menjalani renovasi mulai 21 juli 2025 hingga 31 Desember 2025, Beberapa area akan sedikit terdampak oleh kebisingan selama periode ini open for limited number of guests per day from 21-7-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at PanaHouse Surabaya
37
Number of floors in PanaHouse Surabaya
3
Another facilities in PanaHouse Surabaya
Area shuttle with surcharge, Secure parking, Valet parking, A la carte breakfast, A la carte dinner

Frequently asked question in PanaHouse Surabaya

What are available facilities at PanaHouse Surabaya?
There are top facilites at PanaHouse Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PanaHouse Surabaya?
The standard check-in time at PanaHouse Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does PanaHouse Surabaya provide breakfast?
Yes, PanaHouse Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of PanaHouse Surabaya?
PanaHouse Surabaya is a 2.0-star hotel.
How many floors does PanaHouse Surabaya have?
PanaHouse Surabaya has 3 floors.
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More Reviews from Other Guests in PanaHouse Surabaya

8,6
Very Good
From 899 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,3

Location

8,6

Service and Facilites

8,5

People often mention about PanaHouse Surabaya
All
Staff Friendliness (30)
Bedroom (29)
Bathroom (28)
Ambiance (24)
Room Space (22)
Accessibility (21)
Hotel Area (21)
Distance to City Center (19)
Surroundings (19)
Family Friendly (19)
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Traveler Reviews PanaHouse Surabaya

Number of reviews per page
20
40
Customer reviews
Hadi S.
icon-Business
Business
icon-origin-TRAVELOKA
8,7
/10
Reviewed 6 day(s) ago
Strategic location, Wi-Fi needs to be increased in speed.
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Accommodation's Reply
01 Oct 2026
Dear Mr.Hadi Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location strategic and convenient. We also appreciate your feedback regarding the Wi-Fi speed. We apologize if the connection did not meet your expectations during your stay. Your feedback has been noted and will be shared with our team as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back to Pana House Surabaya and provide you with an even better experience. Warm regards, Guest Experience Team
F***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 day(s) ago
The hotel truly feels like home: comfortable, quiet, nice, clean, and the staff is incredibly friendly. Perfect for those feeling burnt out on life.
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Accommodation's Reply
01 Oct 2026
Dear Guest, Thank you so much for your wonderful review and for choosing Pana House Surabaya as your place to stay. We are delighted to know that you enjoyed the homey atmosphere, peaceful surroundings, cleanliness, and especially the warm hospitality from our team. It means a lot to us to know that Pana House could be a comfortable place for you to take a break, recharge, and escape from the hustle and bustle for a while. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay at Pana House Surabaya. Warm regards, Guest Experience Team
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 7 week(s) ago
The hotel is very nice and unique, with lots of photo spots, lots of green trees, and open spaces, allowing for plenty of light and air. The room I chose had a balcony, perfect for smokers or someone who smokes. However, the wood-paneled floor didn't seem to have been cleaned, so I noticed my feet were very black from not wearing sandals. However, everything was very comfortable, and the staff were all friendly and kind.
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, From Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation and thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced regarding the unsuitable condition of the floor in your room. This feedback is very important to us and we will forward it to the relevant team for evaluation so that we can improve and provide even higher quality rooms in the future. We hope this experience will not diminish your trust in Pana House Surabaya. We welcome you back and look forward to providing you with an even more comfortable stay next time. See you again at Pana House Surabaya. Sincerely, The Customer Experience Team
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Strategic location. Clean rooms, comfortable beds, and well-maintained bathrooms. Friendly staff and complete bathroom amenities.
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2 people find it helpful
Accommodation's Reply
17 Aug 2026
Dear Valued Customer, Thank you for sharing your experience staying at Pana House Surabaya. We appreciate you taking the time to write this review. We are delighted to hear that our excellent location made your travels more convenient, and that the clean rooms, comfortable beds, and well-maintained bathrooms met your needs during your stay. Thank you for your appreciation of our friendly staff and the comprehensive bathroom amenities. These are things we strive to do to ensure a comfortable stay for all our guests. We hope Pana House will be your choice again when you visit Surabaya. We look forward to seeing you again, and we wish you a pleasant and comfortable visit in the future. Sincerely, The Guest Experience Team
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A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Very comfortable, very nice. Clean.
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear Valued Guest, From panahouse Surabaya, thank you for choosing panahouse Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay at panahouse Surabaya. Your satisfaction is the driving force for us to continuously improve the quality of our service. We hope to welcome you again. Sincerely, The Customer Experience Team
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Fikri T.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Very friendly, but the only downside is that there is no smart TV or Netflix TV.
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Accommodation's Reply
23 Jul 2026
Dear Mr. Figri from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review. In all the services we provide, we strive to always give you a memorable experience. Thank you so much for your positive feedback. We will pass on this appreciation to all our staff. Regarding the smart TV issue, we understand your feedback and will use it to improve the quality of our product. We hope to welcome you back to Pana House again. Sincerely, The Customer Service Team
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 11 week(s) ago
Everything is good. But if I may suggest, perhaps we could start providing smoking rooms so guests don't have to go in and out of their rooms just to smoke.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Valued Customer, Thank you for your kind review and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at Pana House Surabaya overall. We especially appreciate your suggestion regarding the availability of smoking rooms. This feedback is invaluable to us and will be used to improve our facilities and enhance guest comfort in the future. Pana House Surabaya currently operates a non-smoking room policy to maintain the comfort and air quality for all guests. However, we have provided a convenient smoking area for your use. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, The Guest Experience Team
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P***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
The best experience. The service, information, facilities, and comfort were satisfactory. The food and drinks were also highly recommended, and the prices were reasonable.
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Accommodation's Reply
20 Jul 2026
Dear Valued Customer, Thank you for taking the time to share your experience staying at Pana House Surabaya. We are delighted to hear that our services, facilities, comfort, and food and beverages met your expectations. Such reviews encourage our entire team to strive to provide the best possible stay for all our guests. We hope to welcome you back to Pana House Surabaya again. See you next time! Sincerely, The Customer Experience Team
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Rafiqatul H.
icon-Business
Business
icon-origin-TRAVELOKA
9,0
/10
Reviewed 13 week(s) ago
The hotel staff were very helpful, and the facilities were adequate. The room was clean, but it needs further attention. When I checked in yesterday, the floor was still dusty around the edge of the mattress.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr. Rafikatul H. from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review for us. We are thrilled and delighted to receive your review. Thank you very much for your feedback regarding the cleanliness of the room. We will use this feedback to maintain the quality of our products. We sincerely apologize for any discomfort you may have experienced during your stay at Pana House. We sincerely hope to welcome you back again in the future. Warmly Sincerely, The Customer Experience Team
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y***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
Friendly receptionist, strategic location because it is close to Indomaret and Alfamart.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guests, From Panahouse Surabaya, we would like to express our sincere gratitude for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are delighted to hear that you were satisfied with the service from our reception team. We will forward your compliments to our reception team and we hope to welcome you back to Panahouse Surabaya on your next visit. Sincerely, The Guest Experience Team
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Inda N. F.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 19 week(s) ago
A truly homey place to stay in Surabaya. A warm atmosphere & genuine hospitality that makes guests feel right at home. The only issue was the room felt a bit warm at times, especially during the hotter parts of the day. Improving air conditioning would make the experience even better. Overall, it’s a cozy, clean, peaceful and comfortable place to stay in Surabaya. I would gladly return in the future.
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+4
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team
Bella M.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 21 week(s) ago
Finally got this room, the view is really cool, very satisfied
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Accommodation's Reply
02 Jun 2026
Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team
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Faishal P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 22 week(s) ago
The staff is very quick to respond to any complaints, the place is aesthetic and comfortable.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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R***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 22 week(s) ago
Cozy, the food is delicious and also good service
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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gia r.
icon-origin-TRAVELOKA
8,1
/10
Reviewed 24 week(s) ago
I requested 1 bed, but got a twin.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.
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Setiawan
icon-origin-TRAVELOKA
8,5
/10
Reviewed 40 week(s) ago
Great, the room is comfortable and nice to stay in
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Dear Mr. Setiawan from Pana House Surabaya, Thank you very much for taking the time to leave us a positive review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means a lot to us, as guest comfort is our top priority. Your comments further motivate our team to improve and provide a better experience with every stay. We hope to welcome you back soon. We look forward to providing you with the best experience and a warm and friendly welcome. Sincerely, The Guest Experience Team
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suwarto
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 42 week(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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2 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 47 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 52 week(s) ago
Nice experience, and good ambient
3 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
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Staycation
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6,4
/10
Reviewed 57 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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Exterior 4 PanaHouse Surabaya

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