it's true, the main thing that must be taken care of is the front office because the first to enter the hotel will be faced with the front office, and yes for the receptionist his face is pale, there is no smile. And maybe the front office can be educated about standard operating procedures. The other staff apart from FO quite friendly, the rooms are clean and comfortable. dan satu lagi, untuk wifi, katanya ga ada password tapi ga konek konek, dan nelfon resepsionis diiyain, tapi ga di follow up.