Hakone Kowakien TEN-YU

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9,5
/10
Exceptional
1.947 reviews

What Guests Say About Their Stay

F***a

10,0
/ 10
I'm very satisfied staying here, the view and onsen experience are wonderful. Staff also very polite and helpful. Tips: arrive early and enjoy the garden view, then after check-in go submerge in the outdoor onsen in the sunset time

Belinda

10,0
/ 10
We had a room with a private bath on the balcony. Our room was very clean and well appointed. My husband and I had separate single beds - not sure if I made a mistake with the booking or if that was standard. The location of the hotel is stunning. The staff were incredibly welcoming and accommodating. There was a shuttle bus from the local train station which we didn’t know until a couple of days before our trip. The included teppinyaki dinner was one of our favourite dinners in our whole time in Japan. No tattoos allowed in the public baths, but the private bath was perfect for me.

Adam

10,0
/ 10
An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!

Kristina

10,0
/ 10
The Onsen is what we came for 10/10. The staff was polite and helpful. The dinner and breakfast buffet was great. Definitely coming back! Mahalo nui loa for the wonderful experience staying here. Mahalo Nui loa Hakone we miss you already!
In the Area
See Map
1297 Ninotaira, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0407

Main Facilities

Read More
24-Hour Front Desk
WiFi
Elevator
Staying at Hakone Kowakien TEN-YU is a good choice when you are visiting Hakone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Kowakien TEN-YU

1297 Ninotaira, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0407
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Lobby Hakone Kowakien TEN-YU
Lobby 2 Hakone Kowakien TEN-YU

Discover More About Hakone Kowakien TEN-YU

General


Near Hakone Kowakien Yunessun

Location


With a stay at Hakone Kowakien TEN-YU in Hakone (Ninohira), you'll be steps from Hakone Kowakien Yunessun and 3 minutes by foot from Okada Museum of Art. This luxury ryokan is 0.9 mi (1.4 km) from Hakone Open Air Museum and 1.9 mi (3 km) from Miyagino Hayakawa Breakwater Cherry Blossoms.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Okada Museum of Art - 0.3 km / 0.2 mi
Hakone Kowakien Yunessun - 0.3 km / 0.2 mi
Chisuji Falls - 0.8 km / 0.5 mi
Hakone Open Air Museum - 1.4 km / 0.9 mi
Hakone Gora Park - 2 km / 1.3 mi
Hakuundo Chaen - 2.1 km / 1.3 mi
Hakone Museum of Art - 2.3 km / 1.4 mi
Sengokuhara Onsen - 2.4 km / 1.5 mi
Hakone Meissen Antique Museum - 2.7 km / 1.7 mi
Ōwakudani - 2.8 km / 1.8 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 2.9 km / 1.8 mi
Pola Museum of Art - 4.1 km / 2.5 mi
Buddhist Stoneworks at Motohakone - 5.3 km / 3.3 mi
Sengokuhara Susuki Prairie - 5.8 km / 3.6 mi
Hakone Ropeway - 6.1 km / 3.8 mi

The nearest airports are:
Haneda Airport (HND) - 99.6 km / 61.9 mi
Narita Intl. Airport (NRT) - 166.1 km / 103.2 mi

Facilities


Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as hot springs and a sauna. Additional features at this ryokan include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Dining


Enjoy a satisfying meal at Geihinkan(Steak) serving guests of Hakone Kowakien TEN-YU. Wrap up your day with a drink at the bar/lounge.

Rooms


Treat yourself to a stay in one of the 150 guestrooms, featuring private hot tubs and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as safes and refrigerators.

All facilities in Hakone Kowakien TEN-YU

Bar, Cafe and Lounge Hakone Kowakien TEN-YU
Bar, Cafe and Lounge
Swimming Pool Hakone Kowakien TEN-YU
Swimming Pool
Entertainment Facility Hakone Kowakien TEN-YU
Entertainment Facility
Common Space Hakone Kowakien TEN-YU
Common Space
Lobby Hakone Kowakien TEN-YU
Lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Things to Do

  • Spa
  • Garden
  • Sauna

Family-friendly Facilities

  • Toys
  • Children games

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Elevator

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Hakone Kowakien TEN-YU

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.
, If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Available rooms at Hakone Kowakien TEN-YU
150
Number of floors in Hakone Kowakien TEN-YU
1
Another facilities in Hakone Kowakien TEN-YU
Luggage storage, Multilingual staff, 24-hour Receptionist, Newspaper in lobby, Concierge

Frequently asked question in Hakone Kowakien TEN-YU

What are available facilities at Hakone Kowakien TEN-YU?
There are top facilites at Hakone Kowakien TEN-YU such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Kowakien TEN-YU?
The standard check-in time at Hakone Kowakien TEN-YU is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
What is the star rating of Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU is a 4.5-star hotel.
How many floors does Hakone Kowakien TEN-YU have?
Hakone Kowakien TEN-YU has 1 floors.
How many rooms are available at Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU has 150 rooms in total.
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More Reviews from Other Guests in Hakone Kowakien TEN-YU

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1.939)
9,6
Exceptional
From 1.939 reviews
Cleanliness

9,8

Room Comfort

9,8

Service and Facilites

9,6

Sort by
Most Relevant
Preferences
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Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Belinda
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a room with a private bath on the balcony. Our room was very clean and well appointed. My husband and I had separate single beds - not sure if I made a mistake with the booking or if that was standard. The location of the hotel is stunning. The staff were incredibly welcoming and accommodating. There was a shuttle bus from the local train station which we didn’t know until a couple of days before our trip. The included teppinyaki dinner was one of our favourite dinners in our whole time in Japan. No tattoos allowed in the public baths, but the private bath was perfect for me.
Read More
Adam
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!
Read More
mike
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The outside private onsen is really just big enough for one. The rooms are kind of small. Food is very good and drinks are available for all tastes. I am gold vip and was supposed to get a 5600 yen credit that never materialized. The room price included dinner but they listed credit separately. Apparently this is confusing English translation. I eventually got that the room prices include 5600 yen dinner. Not credit. They should probably clean up the deception in the promotion. Just put bundle price. Otherwise nice hotel and spa.
Read More
Kristina
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The Onsen is what we came for 10/10. The staff was polite and helpful. The dinner and breakfast buffet was great. Definitely coming back! Mahalo nui loa for the wonderful experience staying here. Mahalo Nui loa Hakone we miss you already!
James
icon-with Friends
with Friends
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing, loved the place. Service was great right when you get off the shuttle bus.
YUEH CHIAO
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everything is good for me.
James
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful property
Chris
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very enjoyable experience. The staff was/is, overall, incredibly respectful/kind and the breakfast and dinner buffet, a better and cheaper option, was fantastic (with a large variety of options). The only issue with our stay is I have a shell fish allergy and made the mistake (my fault) of not informing the staff with enough lead time and the result was the fixed price dinner we paid a premium to enjoy, was not enjoyable as they could not substitute any ingredients, the server was visibly frustrated and made me feel embarrassed about my allergy, and the front desk after (our meal) suggested we eat at the buffet for our next evening meal, though they would not offer a refund for the difference. The Hakone area is beautiful and a nice break from Tokyo, Kyoto, etc. though the options for daily excursions are limited to the open air museum (really nice), a small museum, etc.
Read More
Mark
icon-with Children
with Children
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very welcoming
Tyler
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful property. Accommodating staff. Secluded.
Chithdavong Rita
icon-with Children
with Children
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our 2nd time staying here and we love the onsens here! The dinner buffet was delicious and so many food choices! The staff are friendly and accommodating. We enjoyed the free ice cream and drinks and snacks that were offered everyday. Very convenient access to Yunnessan Waterpark. Lots of entertainment and kid friendly activities. We can't wait to come back again!
Read More
Min
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It is a very beautiful hotel. The room is beautiful and spacious. The bed is very clean and comfortable. We used both private and public onsen, it was a great experience. We also had kaiseki dinner which was also an amazing experience. The breakfast was wonderful with a lot of variety. Overall it was a great experience and we really enjoyed our stay.
Read More
Judy
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was super helpful and lovely. The building is beautiful with great views. Having dinner & breakfast included was very relaxing & the food was wonderful. And drinks included! The onsen was right down the hall. Again, so relaxing. The only thing I would have changed was not to take the bus from the station to the hotel. It was super crowded & uncomfortable. Spring for a taxi or Uber.
Read More
Michael
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wonderful place to stay with family. The onsen was spectacular, the food was amazing, and the staff was friendly and welcoming. Highly recommend.
Tom
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful property, location and the staff are incredible. Wish we could live there!!!
George
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

.
Nicole
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

모든것이 다 좋았어요 부페 음식들이 맞있고 온천물도 너무 좋았어요 호텔시설과 뷰도 좋았고 직원들도 너무 친절하였습니다 꼭 다시 스테이하고 싶은곳 입니다
Syed
icon-with Partner
with Partner
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights
Melanie
icon-with Children
with Children
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure.
Read More
Hoa
icon-with Children
with Children
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Run down room Kaiseki is not impressed as expected Breakfast is perfect I wouldn't go back VIP Access perk is not full valued
Number of reviews per page
20
40

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Exterior 4 Hakone Kowakien TEN-YU

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1.939)
9,6
Exceptional
From 1.939 reviews
Cleanliness

9,8

Room Comfort

9,8

Service and Facilites

9,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Belinda
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a room with a private bath on the balcony. Our room was very clean and well appointed. My husband and I had separate single beds - not sure if I made a mistake with the booking or if that was standard. The location of the hotel is stunning. The staff were incredibly welcoming and accommodating. There was a shuttle bus from the local train station which we didn’t know until a couple of days before our trip. The included teppinyaki dinner was one of our favourite dinners in our whole time in Japan. No tattoos allowed in the public baths, but the private bath was perfect for me.
Read More
Adam
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!
Read More
mike
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The outside private onsen is really just big enough for one. The rooms are kind of small. Food is very good and drinks are available for all tastes. I am gold vip and was supposed to get a 5600 yen credit that never materialized. The room price included dinner but they listed credit separately. Apparently this is confusing English translation. I eventually got that the room prices include 5600 yen dinner. Not credit. They should probably clean up the deception in the promotion. Just put bundle price. Otherwise nice hotel and spa.
Read More
Kristina
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The Onsen is what we came for 10/10. The staff was polite and helpful. The dinner and breakfast buffet was great. Definitely coming back! Mahalo nui loa for the wonderful experience staying here. Mahalo Nui loa Hakone we miss you already!
James
icon-with Friends
with Friends
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing, loved the place. Service was great right when you get off the shuttle bus.
YUEH CHIAO
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everything is good for me.
James
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful property
Chris
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very enjoyable experience. The staff was/is, overall, incredibly respectful/kind and the breakfast and dinner buffet, a better and cheaper option, was fantastic (with a large variety of options). The only issue with our stay is I have a shell fish allergy and made the mistake (my fault) of not informing the staff with enough lead time and the result was the fixed price dinner we paid a premium to enjoy, was not enjoyable as they could not substitute any ingredients, the server was visibly frustrated and made me feel embarrassed about my allergy, and the front desk after (our meal) suggested we eat at the buffet for our next evening meal, though they would not offer a refund for the difference. The Hakone area is beautiful and a nice break from Tokyo, Kyoto, etc. though the options for daily excursions are limited to the open air museum (really nice), a small museum, etc.
Read More
Mark
icon-with Children
with Children
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very welcoming
Tyler
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful property. Accommodating staff. Secluded.
Chithdavong Rita
icon-with Children
with Children
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our 2nd time staying here and we love the onsens here! The dinner buffet was delicious and so many food choices! The staff are friendly and accommodating. We enjoyed the free ice cream and drinks and snacks that were offered everyday. Very convenient access to Yunnessan Waterpark. Lots of entertainment and kid friendly activities. We can't wait to come back again!
Read More
Min
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It is a very beautiful hotel. The room is beautiful and spacious. The bed is very clean and comfortable. We used both private and public onsen, it was a great experience. We also had kaiseki dinner which was also an amazing experience. The breakfast was wonderful with a lot of variety. Overall it was a great experience and we really enjoyed our stay.
Read More
Judy
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was super helpful and lovely. The building is beautiful with great views. Having dinner & breakfast included was very relaxing & the food was wonderful. And drinks included! The onsen was right down the hall. Again, so relaxing. The only thing I would have changed was not to take the bus from the station to the hotel. It was super crowded & uncomfortable. Spring for a taxi or Uber.
Read More
Michael
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wonderful place to stay with family. The onsen was spectacular, the food was amazing, and the staff was friendly and welcoming. Highly recommend.
Tom
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful property, location and the staff are incredible. Wish we could live there!!!
George
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

.
Nicole
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

모든것이 다 좋았어요 부페 음식들이 맞있고 온천물도 너무 좋았어요 호텔시설과 뷰도 좋았고 직원들도 너무 친절하였습니다 꼭 다시 스테이하고 싶은곳 입니다
Syed
icon-with Partner
with Partner
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights
Melanie
icon-with Children
with Children
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure.
Read More
Hoa
icon-with Children
with Children
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Run down room Kaiseki is not impressed as expected Breakfast is perfect I wouldn't go back VIP Access perk is not full valued
Number of reviews per page
20
40