Moon Palace Cancun - All-Inclusive

Resorts
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8.4
/10
Very Good
3,145 reviews

What Guests Say About Their Stay

Jorge

10.0
/ 10
It's the second time we've stayed at this hotel, and our experience was excellent. I highly recommend it—the food, the room, and the friendly staff were all great. The only thing I'd mention is that some parts of the pools need maintenance, but it's nothing serious. I'll definitely be back.

liz

10.0
/ 10
My favourite all-inclusive experience so far. The staff at this resort are phenomenal, the property is beautiful, the rooms are comfortable, and the food was better than anticipated, especially at the a la carte restaurants. The rooms are quite spacious, so it was disappointing to see two double beds instead of queens; that change would make this place a 10/10.

Foster

10.0
/ 10
Our 7 day trip to the moon palace sunrise was excellent. The staff were amazing, helpful and so nice. The amenities blew us away. There was everything needed for a family of 4 with younger kids. Highly recommend this resort.
In the Area
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Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Moon Palace Cancun - All-Inclusive is located in area / city Cancun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Moon Palace Cancun - All-Inclusive

Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Moon Palace Cancun - All-Inclusive
Exterior 2 Moon Palace Cancun - All-Inclusive

Discover More About Moon Palace Cancun - All-Inclusive

Location


Moon Palace Cancun - All-Inclusive is located in area / city Cancun.

About Moon Palace Cancun - All-Inclusive

From business event to corporate gathering, Moon Palace Cancun - All-Inclusive provides complete services and facilities that you and your colleagues need.

Moon Palace Cancun - All-Inclusive is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

This resort is an ideal choice for you, novice to professional golfers.

Have fun with various entertaining facilities for you and the whole family at Moon Palace Cancun - All-Inclusive, a wonderful accommodation for your family holiday.

Not only located within easy reach of various places of interests for your adventure, but staying at Moon Palace Cancun - All-Inclusive will also give you a pleasant stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Moon Palace Cancun - All-Inclusive is a resort with great comfort and excellent service according to most resort's guests.

Enjoy luxurious treats and incomparable experience by staying at Moon Palace Cancun - All-Inclusive.

All facilities in Moon Palace Cancun - All-Inclusive

Bar, Cafe and Lounge Moon Palace Cancun - All-Inclusive
Bar, Cafe and Lounge
Swimming Pool Moon Palace Cancun - All-Inclusive
Swimming Pool
Entertainment Facility Moon Palace Cancun - All-Inclusive
Entertainment Facility
Fitness Center Moon Palace Cancun - All-Inclusive
Fitness Center
Common Space Moon Palace Cancun - All-Inclusive
Common Space

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Garden
  • Beach towel
  • Clubhouse
  • Shops
  • Beach umbrella
  • Spa
  • Marina
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Golf cart
  • Fitness center
  • Basketball
  • Table tennis
  • Golf
  • Game room
  • Mini golf
  • Golf practice
  • Tennis court
  • Golf course
  • Beach volleyball
  • Windsurfing
  • Billiard

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service
  • Welcoming drinks

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

General

  • Banquet
  • Terrace
  • Lockers
  • Smoking area
  • Parking

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly

Transportation

  • Valet parking

Kids and Pets

  • Children facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Moon Palace Cancun - All-Inclusive

Translate
Important Note
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Property does not require health documentation at check-in, Professional property host/manager, No cribs (infant beds) available, By ocean, EarthCheck, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Cancun - All-Inclusive
1334
Number of floors in Moon Palace Cancun - All-Inclusive
3
Another facilities in Moon Palace Cancun - All-Inclusive
Romantic proposal packages, Outdoor pool, Entertainment for adults, Outdoor facilities, TV lounge

Frequently asked question in Moon Palace Cancun - All-Inclusive

What are available facilities at Moon Palace Cancun - All-Inclusive?
There are top facilites at Moon Palace Cancun - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Moon Palace Cancun - All-Inclusive?
The standard check-in time at Moon Palace Cancun - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Moon Palace Cancun - All-Inclusive provide breakfast?
Yes, Moon Palace Cancun - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Moon Palace Cancun - All-Inclusive?
Moon Palace Cancun - All-Inclusive is a 5.0-star hotel.
How many floors does Moon Palace Cancun - All-Inclusive have?
Moon Palace Cancun - All-Inclusive has 3 floors.
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More Reviews from Other Guests in Moon Palace Cancun - All-Inclusive

8.4
Very Good
From 3,145 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
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Traveler Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Juan
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was beautiful,clean and great
kirit
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our trip was april23 to April 27
Kelli D
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Loved the pools.room cleaned daily.hallways loud at night if you have little ones might keep them awake.but it’s vacation soo can’t be to mad at it
Jorge
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It's the second time we've stayed at this hotel, and our experience was excellent. I highly recommend it—the food, the room, and the friendly staff were all great. The only thing I'd mention is that some parts of the pools need maintenance, but it's nothing serious. I'll definitely be back.
Kalousa
icon-with Children
with Children
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Too many teenagers on the loose causing a ruckus on the resort. They were drinking and throwing up everywhere. Not sure if it was the timing that we went. Two people in our party got food poisoning
Zohreh
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a wonderful stay at Moon Palace Cancun. The resort was beautiful, the food was great, and there were so many activities for kids—my children had an amazing time, and we truly enjoyed our vacation. However, there was one issue that affected our experience. We traveled as two families and requested rooms close to each other, but we were placed far apart. Unfortunately, when we spoke with the staff, the situation was not resolved, which was disappointing. Overall, it is a fantastic resort for families, and we had a great time, but I hope they improve how they handle room placement for guests traveling together.
Read More
liz
icon-Business with Children
Business with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My favourite all-inclusive experience so far. The staff at this resort are phenomenal, the property is beautiful, the rooms are comfortable, and the food was better than anticipated, especially at the a la carte restaurants. The rooms are quite spacious, so it was disappointing to see two double beds instead of queens; that change would make this place a 10/10.
Read More
Maciel
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

En realidad quedé 100% satisfecha todo excelente
Sujata
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Awesome
Cassandra
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

So many things to do for all ages!
Jacqueline
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was amazing, food incredible and staff very helpful and happy. Only negative thing the rooms are very small and not well laid out
Jodi
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing!
Neil
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Horrible experience…
JI YOUNG
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Food was amazing
Foster
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our 7 day trip to the moon palace sunrise was excellent. The staff were amazing, helpful and so nice. The amenities blew us away. There was everything needed for a family of 4 with younger kids. Highly recommend this resort.
Hamid Khalil
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Family friendly good food
Atteshwar
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We did 6 night as moon palace cancun from April 19-25th. We were little nervous before going there. There are alot of reviews that confuse you. At first we were worried that we been put into moon palace sunrise instead of the grand(expedia pictures shows mostly grand) and it might not be good. But after spending 4 nights at sunrise and 2 and grand I realized that sunrise has more activity and shows for kids. Even sunrise pool are well maintained and good fun for kids. Overall trip was great with no issues. Staff was really helpful and kids had great time. I will want to thank Fabricio for making your stay comfortable and made sure all our needs are met. Highly recommend great resort with great service.
Read More
Fernando
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

El mejor servicio
Nicola
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Such an amazing resort. Great staff, amazing facilities from the pools to flow rider, sailing and games room. Brilliant activities on offer and great food throughout all the restaurants. Would highly recommend stayind here for any age group
Carey
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Incredible property with all the amenities you could possible ask for. The restaurants were 5 star - especially Momo Asian Cuisine. The room was beautiful with a hot tub, stocked bar, and patio with a hammock. Would highly recommend this property!!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Moon Palace Cancun - All-Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 3,145 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Juan
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was beautiful,clean and great
kirit
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our trip was april23 to April 27
Kelli D
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Loved the pools.room cleaned daily.hallways loud at night if you have little ones might keep them awake.but it’s vacation soo can’t be to mad at it
Jorge
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It's the second time we've stayed at this hotel, and our experience was excellent. I highly recommend it—the food, the room, and the friendly staff were all great. The only thing I'd mention is that some parts of the pools need maintenance, but it's nothing serious. I'll definitely be back.
Kalousa
icon-with Children
with Children
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Too many teenagers on the loose causing a ruckus on the resort. They were drinking and throwing up everywhere. Not sure if it was the timing that we went. Two people in our party got food poisoning
Zohreh
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a wonderful stay at Moon Palace Cancun. The resort was beautiful, the food was great, and there were so many activities for kids—my children had an amazing time, and we truly enjoyed our vacation. However, there was one issue that affected our experience. We traveled as two families and requested rooms close to each other, but we were placed far apart. Unfortunately, when we spoke with the staff, the situation was not resolved, which was disappointing. Overall, it is a fantastic resort for families, and we had a great time, but I hope they improve how they handle room placement for guests traveling together.
Read More
liz
icon-Business with Children
Business with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My favourite all-inclusive experience so far. The staff at this resort are phenomenal, the property is beautiful, the rooms are comfortable, and the food was better than anticipated, especially at the a la carte restaurants. The rooms are quite spacious, so it was disappointing to see two double beds instead of queens; that change would make this place a 10/10.
Read More
Maciel
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

En realidad quedé 100% satisfecha todo excelente
Sujata
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Awesome
Cassandra
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

So many things to do for all ages!
Jacqueline
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was amazing, food incredible and staff very helpful and happy. Only negative thing the rooms are very small and not well laid out
Jodi
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing!
Neil
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Horrible experience…
JI YOUNG
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Food was amazing
Foster
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our 7 day trip to the moon palace sunrise was excellent. The staff were amazing, helpful and so nice. The amenities blew us away. There was everything needed for a family of 4 with younger kids. Highly recommend this resort.
Hamid Khalil
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Family friendly good food
Atteshwar
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We did 6 night as moon palace cancun from April 19-25th. We were little nervous before going there. There are alot of reviews that confuse you. At first we were worried that we been put into moon palace sunrise instead of the grand(expedia pictures shows mostly grand) and it might not be good. But after spending 4 nights at sunrise and 2 and grand I realized that sunrise has more activity and shows for kids. Even sunrise pool are well maintained and good fun for kids. Overall trip was great with no issues. Staff was really helpful and kids had great time. I will want to thank Fabricio for making your stay comfortable and made sure all our needs are met. Highly recommend great resort with great service.
Read More
Fernando
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

El mejor servicio
Nicola
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Such an amazing resort. Great staff, amazing facilities from the pools to flow rider, sailing and games room. Brilliant activities on offer and great food throughout all the restaurants. Would highly recommend stayind here for any age group
Carey
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Incredible property with all the amenities you could possible ask for. The restaurants were 5 star - especially Momo Asian Cuisine. The room was beautiful with a hot tub, stocked bar, and patio with a hammock. Would highly recommend this property!!
Number of reviews per page
20
40