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The friendliness of the hotel staff from the FO, housekeeping, security, and everyone on duty when I stayed for 2 days was really good, helpful, calming, and pleasant 🩵

It is very comfortable to stay here, the sports facilities are complete and the staff are very friendly.

It is always my top choice when staying in Medan! Thank you for being my favorite hotel in the city 🙏

Strategic location, can have a romantic dinner, friendly staff, free valet, wifi available, okay rooms, hair dryer ready, delicious and varied food.

Everything was amazing, from the service to the food. Keep it up and keep improving! Keep up the good work.

A family staycation, and everything was great. Breakfast options for both children and adults can be customized, and the local and Western menu options are delicious. The staff were all excellent. The location is also strategic, with easy access to everything.

I always stay at Cambridge when I go to Medan. The hotel staff are all friendly, especially Fira at the front desk. She was very helpful and made the check-in process easy. Thank you.

Very impressed with the comfortable atmosphere of the hotel, the availability of prayer mats in the rooms, and the added bonus of the super cool prayer room...

The room was spacious and comfortable with a view of the pool and city. The service was excellent. Check-in/check-out was fast. We were given early check-in. 😊

The hotel staff was very cooperative. I left something there, and they were very helpful throughout the process until it arrived safely. Thank you.

The staff and regulations are simple, friendly, and responsive. The staff are very helpful. The rooms are excellent and very comfortable. The breakfast is delicious and varied.

This hotel offers a comfortable stay. The rooms and public areas are well-maintained, and the staff provides professional service. Overall, this hotel is a good choice for travel or leisure needs.

We had a lovely stay at JW Marriott Medan for my wife’s birthday. The room was clean and comfortable, the staff were warm and friendly, and breakfast was great with plenty of choices. A simple but special stay with the family. Thank you for making the moment even more memorable. Would love to come back.

This is my second stay at this hotel. The room is super clean, the furniture is very aesthetic, and the room is spacious and comfortable. I originally booked a smoking room because the non-smoking room was no longer available, but I made a special request to be upgraded to a non-smoking room, and it was approved. I received a welcome cake for the second time, and the receptionist, Mr. Fama, helped me with the service. The receptionist was humble and helpful as always. - Intan

The deluxe room was spacious and clean, with a clean bathroom and neat, complete amenities. All the staff were friendly, especially the receptionists—Miss Pitri and Utami. My suggestion: for smoking rooms, the exhaust should be a bit stronger to prevent the smoke from getting stuffy. Thank you.

This is one of the best hotels I have ever stayed in Medan. I was so happy that they accommodated us with very good movies on the TV. Clap clap. The room was very clean and comfortable. I really enjoyed my stay.

The room is simple but elegant, cool.

All the hotel staff and employees are very friendly, from entering the parking lot to helping with luggage and the friendliness of the receptionist.

The hotel staff was very friendly and the service was good and fast. The breakfast was delicious and varied.

It's been a pleasure staying at Emerald Garden Medan every month since 2010.

The hotel is nice and clean. It feels like a 2-star hotel, and the service is also good. I'll come back next time.