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Emirates: An Introduction

Emirates is a subsidiary of The Emirates Group, an aviation holding company owned by the Dubai Government’s Investment Corporation of Dubai. Founded in 1985, today Emirates has successfully become the largest airline in the Middle East, operating more than 150 flight routes across the globe. For 12 consecutive years, Emirates has received the Airline with the Best In-flight Entertainment award at the SkyTrax World Airline Awards.


Emirates Booking & E-ticket

Search and book your Emirates flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Emirates ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Emirates e-ticket in My Booking or in your email

How to Pay

Payment for your Emirates ticket can be made via credit card, internet banking, and over-the-counter. For complete information about payment methods, please visit How to Pay.

Emirates E-ticket

Emirates e-ticket is an eligible proof for booking an Emirates flight. Show your e-ticket during check-in at the Emirates counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Emirates Rating

based on 1271 reviews

Service standard: FullService

Emirates Seat Class

Economy Class

The Emirates Economy Class is available in Airbus A380 and Boeing 777. Both aircrafts provide free WiFi and in-seat power, so that passengers can stay connected during the flight. Every passenger in the Economy Class will also get a blanket to keep them warm. The Emirates Economy Class is also equipped with in-flight entertainment featuring more than 2,500 channels of movies, TV series, music, and games. For child passengers, Emirates has prepared special meals, toys, and in-flight entertainment suited for children so they can have fun during the flight.

In-flight Meal

Emirates provides in-flight meals for all passengers in Economy Class. Inspired from the countries it stops by, Emirates offers a variety of menu filled with global flavors. Passengers can pair their meals with a glass of wine or choose from a range of complimentary beers, spirits, or other beverages. Additionally, Emirates also serves special menus for passengers with specific dietary restrictions, and special kids menu to whet the children’s appetite.

Business Class

At 78 inches long (around 198 cm), the design of the flight seats in the Emirates Business Class was inspired by the interior of a modern sports car. When it is time to rest, passengers can recline their seat into a fully flat 180-degree position and drift off to sleep while staying connected, thanks to the free WiFi connection. Every seat is equipped with a personal mini-bar and in-seat power, not to mention the 23-inch entertainment screen. There is even an HDMI port to stream content from the passengers’ personal devices directly onto the screen. Moreover, Business Class passengers traveling on an overnight long-haul flight will also receive a complimentary kit bag featuring Bulgari’s new signature fragrance and skincare essentials.

In-flight Meal

Prior to departure, Emirates will serve a beverage to each passenger in the Business Class. Then, the passengers can choose from Emirates’s menu of regionally inspired gourmet dishes and enjoy a premium dining experience. Emirates’s chefs always use fresh, locally sourced ingredients to prepare every course. Meals are served on Royal Doulton bone China plates with exclusive Robert Welch cutlery, with new menus updated every month.

First Class

First Class passengers traveling on an overnight long-haul flight will receive a complimentary kit featuring Bulgari perfume and skincare essentials. The First Class passengers will also receive a set of pajamas along with matching slippers, an eye mask, and a felt pouch, so that the passengers can take them home. The First Class passengers can slide the privacy doors closed and unwind in their own world, while reclining their seat into a fully flat bed with a mattress and drift off into a restful sleep, or enjoy the inflight entertainment through a 55-inch LCD TV screen.

In-flight Meal

First Class meals are served on a Royal Doulton bone China plate with exclusive Robert Welch cutlery. Passengers can enjoy their meal with a fine wine selected by Emirates’s sommeliers or with a selection of complimentary cocktails, champagne, beers, spirits, and hot and cold drinks. Emirates’ chefs are also ready to accommodate First Class passengers with specific dietary restrictions.

Emirates Privilege Programs

Emirates Skywards

Emirates offers a frequent flyer program called Emirates Skywards. There are two types of Miles in the Emirates Skywards program. First is Tier Miles, which can be collected only when passengers fly with Emirates. Second is Skywards Miles, which can be earned through flights, promotions, and partner offers. The Skywards Miles are calculated using four basic inputs, which are route, fare type, class, and tier. Passengers can redeem their Skywards Miles for various rewards. One of them is Classic Rewards, which allows people to use their Skywards Miles to book flights to any destinations across the Emirates network in any class.

Emirates Lounge

Passengers can enjoy the Emirates experience even before their flight in Emirates’s airport lounges around the world. These lounges are available for First Class or Business Class passengers, or for Emirates Skywards Platinum or Gold members traveling in Economy Class. There are more than 30 Emirates airport lounges in 32 cities around the world. Here, passengers can relax by enjoying a wide range of foods, drinks, and entertainment while waiting for their flights.

Chauffeur-drive Service

Emirates provides a complimentary Chauffeur-drive service for its First Class and Business Class passengers. With this service, Emirates can pick up passengers right from their doorstep or take them to their final destination when they land. The Chauffeur-drive service is available in more than 70 cities worldwide. To use this service, passengers just need book it online in advance through the Emirates official website.

Emirates Fleet

Airbus A380-800
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 32-34 inches (Economy)
  • 48 inches (Business)
  • 86 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing 777-200LR
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-3-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 33-34 inches (Economy)
  • 60 inches (Business)
  • 86 inches (First)

In-flight entertainment:

Available


WiFi:

Available (depending on subclass)


Power/USB port:

Available

Boeing 777-300ER
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-3-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 32 inches (Economy)
  • 60 inches (Business)
  • 69 inches (First)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Emirates In-flight Crew

Emirates Flight Attendant Uniform

The Emirates flight attendants uniform is a unique one. Every flight attendant wears a beige-colored blazer and a red pillbox hat with an attached white scarf slung around the flight attendant’s neck. The beige color represents Dubai, the red color represents passion, and the white scarf and its seven pleats represents the seven emirates of the United Arab Emirates.


Emirates Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

All routes

Economy Class

Max. 7 kg (Dimension: 55 x 38 x 20 cm)

Max. 20 kg (Dimension: max. 118 inches)

Business Class

2 pcs (max. 7 kg/pc) (Dimension: 45 x 35 x 20 cm)

Max. 40 kg (Dimension: max. 118 inches)

First Class

Max. 50 kg (Dimension: max. 118 inches)

Flights to/from Canada

Economy Class

Max. 7 kg (Dimension: 55 x 38 x 20 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 150 cm)

Business Class

2 pcs (max. 7 kg/pc) (Dimension: 45 x 35 x 20 cm)

2 pcs (max. 32 kg/pc) (Dimension: max. 150 cm)

First Class

Emirates Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants younger than 7 days old are not permitted onboard, except when they are traveling for an emergency medical treatment.
  • Infants are not required to have their own seat. However, adult passengers are required to inform Emirates if they will be traveling with an infant on their lap. Please note that each adult passenger is only allowed one infant on their lap.
  • Tickets for infants traveling on their parent’s lap or in a bassinet are discounted from the full adult fare.
  • Children between 6 to 36 months (0–3 years) old may travel in car seats as long as a separate seat is purchased for the child, and as long as the seats come with the proper child restraint devices.
  • Infant passengers are allowed a 10 kg baggage and a cabin bag, free of charge.
Child Passenger Policy (2-12 Years Old)
  • Children ticket fare depends on route and seat class.
  • Children passengers are allowed the same baggage policy as adults, which is two bags with a maximum weight of 20 kg per bag.
  • Emirates provide Unaccompanied Minors service for:
    • Children aged between 5 and 15 years old who are flying alone;
    • Children under 8 years old traveling in a different cabin class from their parents or guardian;
    • Children older than 8 years old traveling in a different cabin class from their parent or guardian, when they have a child under 8 years old with them.
  • Emirates’s Unaccompanied Minors service includes:
    • Help through the airport, where a member of the Emirates team will meet the child at the dedicated check-in desk and accompany them all the way through the airport until the Emirates team hand the child over to the crew on board.
    • Priority boarding for unaccompanied minors, as well as assistance to put their hand luggage in the compartment.
    • Making special arrangements for the unaccompanied minors’ meals, provided that a parent or guardian has informed the Emirates team of the unaccompanied minor’s meal preference during booking.
    • Greeting the unaccompanied minors by the aircraft door upon landing and helping them through the airport before taking them to meet their parent or guardian.
Pregnant Passenger Policy
  • Passengers with a pregnancy of 29 weeks or over are required to submit a medical certificate signed by a qualified doctor or midwife, stating:
    • The state of pregnancy (single or multiple pregnancy);
    • The pregnancy is progressing without complications;
    • The estimated date of delivery; The date up to which the passenger will be fit to travel;
    • The passenger is in a good health;
    • There is no reason known to them that would prevent the passenger from flying.
  • Pregnant passengers failing to carry a valid medical certificate might not be allowed onboard.
  • Passengers with multiple pregnancies of 32 weeks or over are not allowed onboard.
  • Passengers with a single pregnancy of 36 weeks or over are allowed onboard only after prior clearance by the Emirates medical department. Passengers will also need to submit a medical information form for clearance purposes
Disabled Passenger Policy
  • Passengers with hearing or visual impairments, or requiring in-flight special assistance need to inform their condition to the airline during booking.
  • Wheelchairs are available at all airport locations. Emirates team can assist the passengers with transportation from the terminal entrance to the boarding gate and from the aircraft to the terminal entrance at the passengers’ destination.
  • Emirates accepts motorized and non-motorized wheelchairs and assistive devices for transport. However, there are some restrictions on size and weight.
  • If passengers request for a pre-boarding assistance at the departure gate, Emirates can provide storage for one collapsible, manual wheelchair in the aircraft cabin.
  • Non-collapsible wheelchairs, electric wheelchairs, and power scooters are accepted as checked baggage.
  • If a passenger travels with a battery-powered wheelchair or other mobility aid, please notify the airline at least 48 hours prior to departure time.
  • A flight attendant will provide updates to passengers with visual impairment when announcements are made during the flight.
  • On-board headphones are compatible with standard hearing aids switched to the “T” position.
  • A Meet and Assist service is available to guide passenger to and from the aircraft gate. If passengers prefer, they may make use of the wheelchair assistance.
  • Every Emirates aircraft comes equipped with Safety Briefing Cards printed in Braille for passengers with vision disabilities.

Emirates Check-in Policy

Emirates Check-in Time

Please find the check-in time for all Emirates flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

1 hour 30 minutes before departure

1 hour before departure

Emirates Online Check-in

Online check-in is also available for Emirates flights. Please follow the steps below.

  1. Go to Emirates web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Emirates Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Emirates Refund Policy for a complete information on refund.

Emirates Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Emirates Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Emirates directly to reschedule.


 

About Emirates

Emirates (IATA code: EK) is an airline based in Dubai, United Arab Emirates. This airline is a subsidiary of The Emirates Group, wholly owned by the Dubai Government’s Investment Corporation of Dubai. Founded in 1985, today Emirates has successfully become the largest airline in the Middle East, serving flights to 152 destinations worldwide. Every week, Emirates operates 3,600 flights from its hub in Dubai International Airport using airbus A380 and Boeing 777. Emirates has proven itself by earning accolades from various organizations. In 2014, Emirates was named as the Most Valuable Airline Brand. A year after that in 2015, Emirates swept the 2015 APEX Passenger Choice Awards with seven wins and received four titles at the Business Traveller Awards. Emirates continued its winning streak through 2016, when SkyTrax World Airline Awards recognized Emirates as an airline with the best in-flight entertainment for the 12th consecutive year and named it the World’s Best Airline. Emirates’s flight service comes in three classes: Economy Class, Business Class, and First Class. Every seat in those three flight classes is equipped with an in-seat power and in-flight entertainment. All passengers also get to taste the airline’s in-flight meals. In Economy Class, Emirates ensures that every passenger still gets maximum comfort. One way to prove that is by providing blankets made from the ecoTHREADTM innovation, which transforms 28 recycled 400 ml plastic bottles into fine threads. This environmentally friendly innovation allows passengers to rest comfortably during the flight. Meanwhile, passengers in Business Class and First Class gain a special access to the onboard lounge. Starting from July 2017, the onboard lounge on Airbus A380 will have a sleeker design featuring clean ivory palette, bronze, and wood grain accents. The seats in the Business Class were designed and inspired by the interior of a modern sports car. There are 23-inch entertainment screens and HDMI ports that can stream content from the passengers’ personal devices directly onto the screen. Business Class and First Class passengers flying on an overnight long-haul flight also receive a complimentary kit bag featuring Bulgari’s new signature fragrance and more skincare essentials. First Class passengers are also provided with pajamas using Hydra Active Microcapsule technology to keep the skin soft during the flight. The fabric gently releases naturally nutrient-rich sea kelp, preventing dehydration and stimulating circulation. Regarding baggage regulation, Economy Class passengers are allowed one piece of carry-on baggage that should not be larger than 55 x 38 x 20 cm and not heavier than 7 kg, and a checked baggage weighing no more than 35 kg. Business Class and First Class passengers, on the other hand, are allowed two pieces of carry-on baggage, consisting of one briefcase plus a handbag or a garment bag. The briefcase should not be larger than 45 x 35 x 20 cm, the handbag not larger than 54 x 38 x 20 cm, and the garment bag not thicker than 20 cm when folded. Each piece must not be heavier than 7 kg. Business Class passengers are allowed 40 kg of checked baggage, while First Class passengers, 50 kg. All Emirates passengers are allowed to check-in at the airport counters from three hours prior to departure, and no later than 90 minutes before the departure time. Once passengers have checked in, they must go through security which will take approximately 60 minutes. Boarding starts 45 minutes before the flight and gates close 20 minutes before departure. Passengers arriving late at the boarding gate will not be accepted to board the plane. Please keep in mind that passengers can save time by checking in online through the Emirates website. Online check-in is available for almost all Emirates flights around the world, while mobile boarding passes are only available for Emirates flights departing from certain destinations.

Emirates History

The Emirates journey began in the mid-1980s when the Bahrain-based airline Gulf Air cut back its services to Dubai. As a result, Emirates was established in March 1985 with backing from the Dubai royal family. At that time, Emirates was required to operate independently without receiving government subsidy. Pakistan International Airlines then provided technical and administrative assistance to the new carrier and leased it a new Boeing 737-300 and an Airbus A300B4-200. The Royal Family’s Dubai Royal Air Wing also provided the airline with two used Boeing 727-200 Adv. Finally on 25 October 1985, Emirates officially launched its first flight from Dubai to Karachi. Maurice Flanagan, who previously worked at British Airways and Gulf Air, was appointed to become Chief Executive Officer (CEO) for Emirates. Under his leadership, Emirates added destinations such as Colombo, Dhaka, Amman, and Cairo to its route network in 1986. A year later, Emirates purchased a second Boeing 727 from the Dubai Government. As time went by, Emirates kept improving its service and destinations until it expanded to 11 fleets by the end of 1987. The number kept increasing because of the expansion to Bangkok, Manila, and Singapore in 1989, as well as Hong Kong in 1991. During the first decade of operations, Emirates recorded a strong growth averaging at 30%. By the early 1990s, Emirates had been among the world’s fastest growing airlines. With its revenue increasing by approximately US$100 million each year, Emirates approached the US$500 million mark in 1993. At that time, the airline had carried 1.6 million passengers in total. By 1995, Emirates had expanded its fleet to six Airbus A300s and eight Airbus A310s to cover 37 destinations across 30 countries. A year later, the airline received its first Boeing 777-200 aircraft, and was followed shortly by six Boeing 777-200ERs. The arrival of the 777s allowed Emirates to continue its Singapore service onward to Melbourne. Finally, in 1998, Emirates SkyCargo was launched. Even though Emirates has always provided a cargo service using bellyhold capacity in its passenger aircraft, the launch officially expanded the service by equipping it with its own aircraft, crew, maintenance, and insurance lease. When Emirates opened flights to Sao Paulo in 2007, it became the first airline to serve a non-stop flight between the Middle East and South America. Two years later in 2009, Emirates received the delivery of its 78th plane and became the world’s largest operator of Boeing 777. Still, Emirates did not stop there. In 2010, Emirates placed an order for 30 Boeing 777s and another 50 the year after. In 2012, Emirates and Qantas signed a 10-year agreement to set up a major alliance, which made Qantas move its European flights’ hub from Singapore to Dubai International Airport. Correspondingly, this agreement allowed Emirates to increase the number of its passengers flying on its routes to other European destinations. With the slogan “Hello tomorrow”, today Emirates operates flights to 152 destinations around the world. Some of the newest destinations added in 2016 were Yangon, Hanoi, Yinchuan, Zhengzhou, Cebu, and Clark. 2016 also became a special year for Emirates because Emirates Skywards celebrated its 16 years of operation with 16 million members. Emirates brand value grew by 17% to reach US$7.7 billion. Emirates have also proven its presence in social media. Since 2016, Emirates has become the world’s first airline with 1 million Instagram followers.

Contact Emirates

+63 2 792 6045

Emirates Office

Emirates
Departure Level NAIA 3, Andrews Ave Villamor Airbase, Pasay City

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