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EVA Air: An Introduction

Established in 1989, EVA Air, is an international airline based at Taiwan Taoyuan International Airport. The airline is one of the subsidiaries of Evergreen Group, as well as the member of the Star Alliance. Today, EVA Air operates its flight service to 77 destinations across Asia, Australia, Europe, and North America. There are five types of cabin classes offered to its passengers, which are Economy Class, Elite Class, Business Class, Premium Laurel Class, and Royal Laurel Class.


EVA Air Booking & E-ticket

Search and book your EVA Air flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your EVA Air ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your EVA Air e-ticket in My Booking or in your email

How to Pay

Payment for your EVA Air ticket can be made via credit card, internet banking, and over-the-counter. For complete information about payment methods, please visit How to Pay.

EVA Air E-ticket

EVA Air e-ticket is an eligible proof for booking an EVA Air flight. Show your e-ticket during check-in at the EVA Air counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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EVA Air Rating

based on 422 reviews

Service standard: Full Service

EVA Air Seat Class

Economy Class

Economy Class passengers will get the chance to experience flights with a technology-advanced seat. The ergonomic design makes the seat very comfortable, not to mention the bottom cushion that moves forward as the seat reclines to give a more natural reclining position. The seats are also equipped with a fully adjustable headrest, ensuring that the passenger’s head is always in the most comfortable position. During the flight, all Economy Class passengers also get to enjoy an in-flight entertainment service through high-resolution touch screens and Audio Video On-Demand system that offers a wide range of video, music, and gaming options.

In-flight Meal

Economy Class passengers can enjoy a wide variety of meals, such as the Chinese Rice Porridge from the breakfast menu. Passengers should pre-book their meals online at least 24 hours before departure, or contact the airline directly for special requests such as vegetarian meals, religious meals or baby, infant, and child meals.

Elite Class

EVA Air’s Elite Class cabin offers a 38-inch long, 19.5-inch wide seating space with ample legroom. Each seat is also equipped with a “Moon Light” lighting system that can ensure passengers to enjoy good quality sleep with the ultimate comfort. Each seat also features an 11-inch LCD touch screen that gives passengers access to an extensive library of movies, TV shows, music, and games. In order to provide a maximum comfort to its passengers, EVA Air also provides a Canadian aromatherapy brand, Escents, that can add a delightful touch to the whole flight experience.

In-flight Meal

The meals offered in EVA Air’s Elite Class cabin does not only taste good, but also fresh and healthy. Each meal is completed with selected red or white wines, prestigious beers, or non-alcoholic drinks to quench the thirst. Served on an exclusive chinaware set, meals in the Elite Class will sure indulge the appetite.

Business Class

Each seat in EVA Air’s Business Class cabin is equipped with a 10.6-inch personal touch screen and the latest Panasonic eFX film on-demand system. EVA Air also provides 110V power outlets installed throughout the Business Class cabin. Moreover, Business Class passenger can enjoy a number of baggage privileges during check-in and special tags for expeditious baggage loading and unloading. EVA Air also invites its Business Class passengers to enjoy the comfortable VIP lounges in the airports it serves.

In-flight Meal

Business Class passengers have the privilege to choose between Western or Eastern meals, depending on the flight destination and the aircraft. EVA Air also offers Special Meals for passengers with special dietary requirements, such as religious meals, vegetarian meals, diet meals, or baby, infant, and child meals.

Premium Laurel Class

The Premium Laurel Class service begins even before passengers board the plane. Passengers traveling in the Premium Laurel Class will gain access to an exclusive check-in counter, VIP lounges, and are entitled to baggage privileges. Inside the cabin, passengers will travel comfortably with its 2-2-2 seating arrangement, while enjoying in-flight entertainment facilities through a 10.4-inch or 15.4-inch screen. Each seat in the Premium Laurel Class cabin is also equipped with LED reading lamps and a power outlet so passengers can charge their gadgets.

In-flight Meal

Passengers in the Premium Laurel Class will be served with a selection of cuisines from across the world. The menu ranges from fine appetizers, soups, salad, to desserts. EVA Air is also equipped with an Iacobucci Double Cup Coffee Maker to serve freshly brewed coffee up in the air.

Royal Laurel Class

With the push of a button, each seat in Royal Laurel Class cabin can be converted into an approximately two-meter-long, fully lie-flat bed. Each seat is equipped with a space to hang the passenger’s jacket, a shoe cabinet, a retractable armrest, and a cocktail table. During the flight, Royal Laurel Class passengers can also enjoy EVA Air’s latest in-flight entertainment system, completed with noise-canceling headphones, USB ports, and iPod plugs. EVA Air also provides Rimowa overnight kits, as well as a two-piece sleepwear set, to make the journey more comfortable.

In-flight Meal

Royal Laurel Class passengers can indulge in classic cuisines from all over the world, ranging from luscious beef steaks to delicious lobsters. Hors d’oeuvres, as well as a selection of sweets and pastries, are also available to complete the dining experience. Passengers should pre-order their meal at least 24 hours prior to departure.

EVA Air Privilege Programs

Infinity MileageLands

Eva Air offers Infinity MileageLands, a frequent flyer program for its loyal passengers. This frequent flyer program is divided into four membership levels, which are Green, Silver, Gold, and Diamond. Infinity MileageLands members can earn points every time they fly with EVA Air or 28 other partner airlines within the Star Alliance. The accumulated points then can be redeemed for a variety of rewards and benefits, such as reservation privileges, airport VIP services and facilities, extra baggage allowance, or even free flight tickets.

Airport Lounge

Before every flight departure, EVA Air invites its passengers to relax in the VIP lounge that is equipped with a range of facilities. However, this lounge is only available for EVA Air’s Business Class and First Class passengers. EVA Air has four lounges at its main hub, which are named The Garden, The Infinity, The Star, and The Club by EVA Air. Passengers can squeeze in some work at the business center with the free internet access, fax machine, PCs, and telephone. There are also a hand-carry baggage storage room, handicap-friendly restroom, shower room, breastfeeding room, as well as entertainments facilities such as television, magazines, and newspaper.

EVA Air Fleet

Airbus A330-300
Seat class:

  • Economy
  • Premium Laurel

Seat layout:

  • 2-4-2 (Economy)
  • 2-2-2 (Premium Laurel)

Seat pitch:

  • 31 inches (Economy)
  • 62 inches (Premium Laurel)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 747-400
Seat class:

  • Economy
  • Elite
  • Premium Laurel

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Elite)
  • 2-2-2 (Premium Laurel)

Seat pitch:

  • 33 inches (Economy)
  • 38 inches (Elite)
  • 61 inches (Premium Laurel)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 777-300ER
Seat class:

  • Economy
  • Elite
  • Royal Laurel

Seat layout:

  • 3-3-3 (Economy)
  • 2-4-2 (Elite)
  • 1-2-1 (Royal Laurel)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Elite)
  • 81 inches (Royal Laurel)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

EVA Air In-flight Crew

EVA Air Flight Attendant Uniform

EVA Air’s flight attendants wear a simple, yet elegant uniform. The uniform is dominated with dark green color as its basic color, featuring a set of turtle-neck dress with white line accents and a green blazer. EVA Air’s flight attendants also wear a pair of black stockings, black high heels, and a bright green scarf around their neck to complete their uniform. Despite its simplicity, this uniform is what allows the flight attendants to move freely and conveniently in providing the best service for its passengers.


EVA Air Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

Max. 7 kg (Dimension: 23 x 36 x 56 cm)

Max. 30 kg

Elite Class

Max. 35 kg

Business Class

2 pcs (max. 7 kg/pc) (Dimension: 23 x 36 x 56 cm)

Max. 40 kg

Premium Laurel Class

Royal Laurel Class

All flights to America

Economy Class

Max. 7 kg (Dimension: 23 x 36 x 56 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Elite Class

2 pcs (max. 28 kg/pc) (Dimension: max. 158 cm)

Business Class

2 pcs (max. 7 kg/pc) (Dimension: 23 x 36 x 56 cm)

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

Premium Laurel Class

Royal Laurel Class

EVA Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants are not allowed to travel alone and must be accompanied by an adult.
  • Infants less than seven days old are not allowed onboard.
  • Passengers traveling with an infant are required to provide a medical information (MEDIF) sheet for the infant.
  • For safety reasons, whenever two infants are traveling with one adult, one must be able to sit in a separate seat using an approved car-type infant seat.
  • Passengers who want to order a baby meal and/or diapers are required to contact EVA Air’s reservations office at the time of booking.
  • Baby bassinets are available on all EVA Air aircraft. However, height and weight limitations apply due to safety reasons.
Child Passenger Policy (2-12 Years Old)

  • Child passengers are required to occupy an individual seat and will be charged the child ticket fare.
  • EVA Air provides a special service for children traveling without a companion.
  • Parents or guardians of the child traveling alone must inform EVA Air regarding the unaccompanied child at the time of reservations.
  • Parents or guardians are required to fill out an unaccompanied minors form, including local contacts at both departure and arrival pick-up points.
  • EVA Air will accept a maximum of only one unaccompanied child between eight and 12 years old in each flight.
  • An unaccompanied child is not allowed to use the VIP lounge facility at London or Brisbane airport due to alcohol regulations.
  • EVA Air will provide meal coupons to the unaccompanied minor.
  • All children under 12 years old will be considered unaccompanied minors, even if they are traveling with other young flyers under the age of 16.
Pregnant Passenger Policy

  • Passengers within their last four weeks of pregnancy, or the last eight weeks for complicated pregnancies, and passengers within their first seven days after giving birth are not allowed onboard.
  • Pregnant passengers are required to obtain a medical information (MEDIF) sheet, which must be issued within ten days prior to departure.
Disabled Passenger Policy

  • EVA Air provides passengers with disabilities with the following services:
    • Transportation to and between boarding gates, by wheelchair or other appropriate means;
    • Boarding assistance;
    • Assistance with visual, auditory, cognitive, mental, emotional or mobility impairments while in the airport and on the plane.
  • Request for special assistance must be informed to EVA Air at the time of reservation.
  • Passengers with special needs can contact the airline’s ground staff at the airport to help them with the check-in procedure.
  • Passengers with special needs must check-in at least 48 hours to two hours before the departure.
  • Service animals such as escort dogs required by disabled passengers can be carried onboard, as long the passenger can provide the necessary health certificates from the doctor.

EVA Air Check-in Policy

EVA Air Check-in Time

Please find the check-in time for all EVA Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

1 hour before departure

All flights to America

3 hours before departure

2 hours before departure

EVA Air Online Check-in

Online check-in is also available for EVA Air flights. Please follow the steps below.

  1. Go to EVA Air web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

EVA Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit EVA Air Refund Policy for a complete information on refund.

EVA Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to EVA Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact EVA Air directly to reschedule.


 


About EVA Air

EVA Air (IATA code: BR) is a Taiwanese international airline based at Taiwan Taoyuan International Airport. Established on 8 March 1989, the airline is a subsidiary of Evergreen Group and has operated flights for passengers and cargo service to more than 77 destinations across Asia, Australia, Europe, and North America. Throughout its journey, EVA Air has received many awards due to its stellar service—from World’s Top 20 Safest Airline from Airlinerating.com, Five Star Airline Rating from Skytrax, World’s Best International Airlines from Travel+Leisure, to Best Business Class Comfort Amenities from Skytrax World Airline Awards. In operating its flight service, EVA Air offers five main cabin classes, which are Economy Class, Elite Class, Business Class, Premium Laurel Class, and Royal Laurel Class. Each class comes with its own convenience and benefits, especially in terms of its baggage allowance. Economy Class passengers flying to/from the United States, Canada, and certain countries in South and Central America are entitled to 30 kg of baggage allowance. Elite Class passengers flying to/from these destinations are entitled to 35 kg of baggage allowance, or 40 kg for Business Class, Premium Laurel Class, and Royal Laurel Class passengers. Meanwhile, Economy Class passengers flying to/from destinations other than the ones mentioned above can carry two pieces of checked baggage weighing no more than 23 kg each, 28 kg each for Elite Class passengers, or 32 kg each for Business Class, Premium Laurel Class, and Royal Laurel Class passengers. All EVA Air passengers are required to check-in at least one hour before their flight schedule. However, passengers flying to the United States are required to check-in at least three hours before their departure time since due to the strict regulations and tight airport schedules. Moreover, passengers identified as either an unaccompanied child, with disabilities, deaf, blind, use a wheelchair or other assistive devices are recommended to check-in at least two hours before their scheduled departure time.

EVA Air History

EVA Air’s history cannot be separated from the history of Evergreen Marine Corporation, a Taiwanese container transportation and shipping company. On September 1988, during the 20th-anniversary celebration of Evergreen Marine Corporation, the company chairman, Chang Yung-fa, announced his company’s intentions to establish Taiwan’s first private international airline. The new opportunity in the Taiwanese aviation industry opened following a decision from the Taiwanese government to liberalize the country’s air transportation system. Therefore on 8 March 1989, after receiving the regulatory approval, Evergreen Airways was formally established as a subsidiary of the Evergreen Group, with Taiwan Taoyuan Airport as its base of operation. However, since the name was felt too similar with the unrelated Evergreen International cargo airline, the airline later changed its name to EVA Air. On October 1989, EVA Airways Corporation placed a US$3.6 billion order for 26 aircraft from Boeing and McDonnell Douglas, including Boeing 747-400 and MD-11 airliners. Meanwhile, its first flight took place on 1 July 1991, with a small fleet of Boeing 767-300ER aircraft that featured Economy and Business Class seating. These initial services includes flights from Taipei to Bangkok, Seoul, Jakarta, Singapore, and Kuala Lumpur. Later that year, EVA Air expanded its routes to serve cities in East Asia and Vienna, which became EVA Air’s first European destination. Throughout the first year, EVA Air’s revenues reached US$40 million. In 1992, EVA Air received its first Boeing 747-400 aircraft and launched the 747 transpacific flights to Los Angeles in December that same year. EVA Air also introduced several new cabin classes, which are Premium Economy Class, Economy Deluxe, and Business Class. EVA Air’s Premium Economy cabin was one of the first in the airline industry. It featured a wider 2-4-2 seat configuration, leg rests, individual seatback video, and enhanced meal services. One year later, EVA Air decided to expand its route to London, Paris, Seattle, New York, San Francisco, and Sydney. By 1994, EVA Air has provided regular service to 22 destinations worldwide, including to Hawaii, Bali, Fukuoka, and Auckland. The airline also added new aircraft to its fleet, which are three units of MD-11s, one unit of Boeing 747-400, and four units of 767-200s. This fleet addition allowed EVA Air to carry over three million passengers annually. In 1995, it was announced that EVA Air’s revenues had reached US$1.05 billion. Internationally, EVA Air’s rapid expansion and increased passenger volume were boosted by its safety record. This fact is further strengthened by EVA Air’s achievement in receiving the IATA Operational Safety Audit (IOSA) certification. Later that year, EVA Air Cargo began its first weekly operation using McDonnell Douglas MD-11 freighter flights to Taipei, Singapore, Penang, San Francisco, New York, and Los Angeles. In the mid-1990s, EVA Air expanded its business into the domestic Taiwan market by acquiring shares in Makung International Airlines, followed by Great China Airlines and Taiwan Airways. On 1 July 1998, all three carriers merged under the name “UNI Air”. UNI Air became EVA Air’s domestic intra-Taiwanese subsidiary, operating short-haul flights out of its base in the second largest city in Taiwan, Kaohsiung. In 2000, EVA Air did its first long-haul fleet renewal. Ordering four aircraft plus eight options of Boeing 777-300ER, EVA Air became one of the first airlines to use this type of aircraft. At the same time, EVA Air also placed three orders for the Boeing 777-200LR. One year later, precisely in January 2001, the airline ordered its first Airbus aircraft, the A330-200. The Boeing 777s were intended for the United States and European services, while the Airbus aircraft were intended for regional Asian routes. Later in March 2001, EVA Air committed to adding more new, technologically advanced aircraft to its fleet. The airline signed a purchase contract for eight Airbus A330-200s, which would be delivered beginning in 2003. EVA Air continued to innovate their services by launching its online booking system on 9 January 2002. Moreover, it also gained approval to add 24 passenger flights on its Hong Kong routes and to begin a new freighter service. The airline also introduced a new slogan “Just relax, your home in the air”. Between 2007 and 2008, EVA Air coped with a surge in fuel prices, which contributed to a US$61.2 million loss. In response, the airline decided to cut its flight schedule and number of employees. However, EVA Air made a comeback in 2009 when it was announced that the airline’s profitability in the first quarter had reached a gain of US$5.9 million. In 2010, EVA Air expanded its service to Toronto, Taipei Songshan, and Tokyo Haneda. The airline also began nonstop flights from Taipei to Guam and from New York (JFK) to Taipei. By 2014, EVA Air expanded its North American network by adding new routes to Houston and Chicago. With that addition, today EVA Air provides flight service to 77 destinations across the world with its 72 aircraft. These aircraft include three units of B747-400 with 372 seats capacity, 30 units of B777-300ER with 313, 323, 333, and 353 seats capacity, six units of A330-300 with 309 seats capacity, six units of A330-200 with 252 seats capacity, 24 units of A321-200 with 184 seats capacity, and seven units of B747-400F for cargo service.

Contact EVA Air

+63-2-7531380

EVA Air Office

EVA Air
23rd Fl., LKG Tower 6801 Ayala Avenue, Makati City

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