3rd Fl, Admin Bldg 1
MAS Complex A
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Malaysia Airlines (MH/MAS) is the national flag carrier of Malaysia, founded in 1937 by the British under the name Malayan Airways. Nowadays, Malaysia Airlines is a Skytrax-certified Five Star Airine serving regions of Asia, Kangaroo Route between Europe and Australasia as well as transpacific flights from Kuala Lumpur to Los Angeles via Tokyo.
Malaysia Airlines has a slogan that emphasizes more on the airline as part of journey experience and not mere commodity: “Journeys are Made by the People You Travel With”. It owns the full-status membership of Oneworld which is one of the world’s top 3 alliances. Another reputable airlines among many others united in Oneworld are American Airlines, Air Berlin, British Airways and Cathay Pacific.
Malaysia Airlines has 2 airline subsidiaries to serve different market segments. The first one is MASwings a wholly owned subsidiary that focuses on rural areas in East Malaysia as well as the BIMP-EAGA areas. The second is Firefly, a low budget regional airline that focus on cheap flight tickets also wholly owned by Malaysia Airlines but with separate management by FlyFirefly Sdn.Bhd.
Malaysia Airlines has won a notable amount of awards. From 2001-2004, 2007, 2009 and 2012 it was awarded as World’s Best Cabin Crew by Skytrax. In 2010 alone, Malaysia Airlines was awarded as World’s Best Economy Class and Staff Service Excellence for Asia by Skytrax, World’s Leading Airline to Asia, Asia’s Leading Airline and Asia’s Leading Business Class Airline. In 2012, it won the Best Airline Signature Dish as well as the status of 5-Star Airline (also in 2005-2007 and 2009).
Malaysia Airlines offers 3 travel classes: First Class, Business Class and Economy Class. For Economy Class, passengers get a 18-inch wide seats on a brand new A380. The airline’s In-Flight Entertainment is supported by impressive Audio Video on Demand (AVOD), In-seat Video with extensive options of entertainment ranging from Blockbusters to multi-player games.
Malaysia Airlines also offers variety ways of check-in besides counter check-in at airport. Available 48 hours up to 90 minutes before departure, passengers may choose to do self-service check-in through web check-in, web-to-mobile check-in (paperless with 2D barcode mobile boarding pass) and MHmobile through which passenger’s boarding pass is sent through a link via SMS and email, only available for single passenger bookings. Malaysia Airlines also offer promo flights in certain periods.
Checked baggage allowance for Economy Class is 30 kg, Business Class 40 kg and First Class 50 kg (except North & South America). Each passenger is allowed to carry cabin baggage up to 7 kg/1 piece for Economy Class, and 2 pieces (each 7 kg) for Business/First Class.
For more information, please refer to Refund Terms and Procedure FAQ page.
The story of Malaysia Airlines dates back 1937. Malayan Airways Limited (MAL) was launched on May 1, 1947 with an Airspeed Consul flight from Singapore’s Kallang Airport to Penang via Kuala Lumpur and Ipoh. MAL was a joint venture between Imperial Airways, the Ocean Steamship Company of Liverpool and the Straits Steamship of Singapore.
A decade later in 1947, MAL expanded its network from domestic to international flights and had its initial commercial flight as the national airline.
As Malaysia gained their independence in 1963, Malayan Airways Limited changed its name to Malaysian Airlines Limited. The airline soon acquired Borneo Airways Limited, an airline founded in 1957 serving British Borneo (Sarawak, North Borneo and Brunei).
In 1965, Singapore was expelled from the Malaysian Federation and gained independence. During this period of transition, MAL functioned as the national airline for both countries and its transformed into Malaysia-Singapore Airlines (MSA). The airline adopted a new logo and expanded its services to Taipei, Perth and a couple of European destinations such as London and Rome.
This did not last very long, as the airline partners finally decided to split. The Singapore government decided to take over the airline’s international routes under Singapore Airlines. Singapore Airlines kept MSA’s widebody fleet including the Boeing 707 and Boeing 737, and Malaysian Airline Limited kept its smaller, regional planes such as the Fokker F27. Malaysian Airline Limited - then renamed to Malaysian Airline System - became the national flag carrier of Malaysia, first developing its network from domestic to regional and finally international. The airline introduced its brand name under Malaysian Airline System and commenced its initial flight on 1 October 1972.
In 1980s, Malaysia Airlines experienced a remarkable growth along with the country’s economic boom. In 1993, Malaysia Airlines became the first airline in Southeast Asia that managed to serve South America. A year later, it started operation to Mexico City.
Malaysia Airlines suffered around three times of net losses due to Asian financial crisis in 1997, rising fuel costs and inadequate quality of management in 2005, followed by even greater loss in 2011. But in 2011 they also managed to be a certified 5-star airline by Skytrax and ordered the new and advanced Airbus A380.
In the beginning of 2013, the airline had a successful financial recovery from the previous years’ crisis. MAS received the 100th Airbus A380 from Airbus Industrie, while in the same year, it gained a full-status of membership in Oneworld, a worldwide alliance of 13 airlines and is connected to 850 destinations in 150 countries across the alliance network. Recently, Malaysia Airlines keep focus on developing their business to the next level through special programs, such as promo flight and cheap flight tickets for certain routes regularly.
Malaysia Airlines’ female flight attendant uniform emphasizes on tradition and elegance. The uniform takes form in fine batik decorated with typical colorful kelarai weave combined with flowery pattern from Sarawak, Malaysia.
For in-flight meal, passengers of international flights may choose extensive variety of menu as well as special meals that must be ordered at least 24 hours before departure, ranging from religious (Hindu, Moslem, Kosher/Jewish laws), medical, vegetarian, to dietary preferences. There are selectable drinks to choose from, varying from soft drinks, juice, wine to hot drinks.