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Etihad Airways: An Introduction

Established in 2003, Etihad Airways has received various awards, such as World’s Best First Class from Skytrax, World’s Leading Airline from World Travel Awards, and The World’s Top 10 Airlines from Skytrax. The airline, which has its own airline alliance called Etihad Airways Partners, flies to more than 85 destinations worldwide with a frequency of 1,000 flights per week. In its operations, Etihad Airways offers three cabin classes: Economy Class, Business Class, and First Class.


Etihad Airways Booking & E-ticket

Search and book your Etihad Airways flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Etihad Airways ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Etihad Airways e-ticket in My Booking or in your email

How to Pay

Payment for your Etihad Airways ticket can be made via credit card, internet banking, and kiosk. For complete information about payment methods, please visit How to Pay.

Etihad Airways E-ticket

Etihad Airways e-ticket is an eligible proof for booking an Etihad Airways flight. Show your e-ticket during check-in at the Etihad Airways counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Etihad Airways Rating

based on 939 reviews

Service standard: Full Service

Etihad Airways Seat Class

Economy Class

Etihad Airways delivers a sense of surprise to its Economy Class passengers by offering choice, comfort and fun. During the flight, passengers can enjoy hundreds of hours of on-demand entertainment through 11-inch or 10.6-inch touch screen televisions. A range of connection ports, as well as mobile or WiFi connectivity, are provided onboard select flights. The airline also offers in-flight meal and bar service.

In-flight Meal

In Economy Class, passengers will be served with dishes inspired by the airline’s destinations. Etihad Airways’ Economy Class offers a great selection of food and drinks, which include appetizers, main courses and desserts, as well as wines, beers, spirits, soft drinks and hot drinks. Each passenger can choose from three main courses, such as Chicken Biryani, Lamb Casserole, or Navratan Korma.

Business Class

Business Class in Etihad Airways is divided into two types: Business Class and Business Studio. In Business Studio, passengers get a different business class experience, presented through an innovative layout and comfortable fully flat beds measuring up to 6 feet and 8 inches with multifunction features. On A380 aircraft, there is also an upper deck between First and Business Class which seats up to six passengers; each seat is fitted with seatbelts.

In-flight Meal

The in-flight meal menu in Etihad Airways Business Class is inspired by the best upmarket bistros around the world. Besides getting to decide when to eat, passengers will also be served with a highly curated selection of wine. Meanwhile, the onboard café service offers light snacks and a choice of teas, coffees, and hot chocolate.

First Class

Etihad Airways offers two types of First Class service, which are First Apartment and First Suite. First Apartment consists of suites offering a large leather armchair, a separate bed that is 6 feet and 10 inches long, and a vanity unit complete with a makeup mirror. All passengers get a range of skincare products from Omorovicza, a Hungarian luxury skincare brand. Meanwhile, First Suite passengers traveling on the B787 Dreamliner aircraft can relax in a comfortable leather seat that can be reclined to a 6-foot-8-inch fully flat bed. Each First Suite also has a personal wardrobe and a refreshments cabinet.

In-flight Meal

Once the passengers are seated on their First Class seat, Etihad Airways will welcome them with traditional Arabic coffee, dates and another refreshment of their choice. The in-flight meals, on the other hand, are inspired by the dishes of the world’s leading fine dining restaurants. Only the freshest ingredients are used to make the airline’s classic menu, and only some of the finest chinaware, cutlery and crystal glassware are used to serve them.

Etihad Airways Privilege Programs

Etihad Guest

Since 30 August 2006, Etihad Airways has offered a frequent flyer program called Etihad Guest, which allows members to earn points (miles) from their flights with Etihad Airways and its airline partners, such as Air Berlin, Alitalia, Air Serbia, Air Seychelles, Etihad Regional, Jet Airways, and Niki. The points can then be redeemed for various rewards, including free flight tickets. Etihad Guest comprises three tiers, such as Silver, Gold and Platinum, Each tier offers different benefits, which include priority check-in and boarding, access to the airport lounge, and free extra baggage allowance.

Airport Lounge

Etihad Airways provides three kinds of airport lounge for its passengers: Arrivals Lounge, Premium Lounge, and First Class Lounge & Spa. Each lounge comes with a range of facilities, such as shaving service, relaxation area, international buffet, and business center. However, access to the airport lounge is only available for Business Class and First Class passengers. Etihad Guest members access the airport lounge by redeeming their points. Passengers that are not members of Etihad Guest and not traveling in Business Class or First Class may access the airport lounge by making a credit card payment.

Etihad Airways Fleet

Airbus A380-800
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 1-2-1 (Business)
  • 2-2 (First)

Seat pitch:

  • 31 inches (Economy)
  • 73 inches (Business)
  • 80 inches (First)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 777-300ER
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 73 inches (Business)
  • 80 inches (First)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 787-9
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-3-3 (Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 73 inches (Business)
  • 80 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Etihad Airways In-flight Crew

Etihad Airways Flight Attendant Uniform

The flight attendant uniform of Etihad Airways is created by well-known designer Ettore Bilotta using 100% Italian wool. It was made in various places across Italy with additional manufacturing in Shanghai, Tunis, and Bucharest. The cabin and lounge crew’s uniforms are chocolate brown with a purple accent, which differentiates them from the ground and special services teams whose uniforms feature an orange accent. The female cabin crew wear skirt suits, complemented by fitted gloves, belts, hats and scarfs, while the male cabin crew wear three-piece suits with belts and gloves.


Etihad Airways Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

Max. 7 kg (Dimension: 40 x 50 x 25 cm)

2 pcs (max. 23 kg/pc) (Dimension: 45 x 72 x 90 cm)

Business Class

2 pcs (max. 12 kg) (Dimension: 40 x 50 x 25 cm)

2 pcs (max. 32 kg/pc) (Dimension: 45 x 72 x 90 cm)

First Class

All flights to America

Economy Class

Max. 7 kg (Dimension: max. 158 cm)

2 pcs (max. 23 kg/pc) (Dimension: 50 x 70 x 38 cm)

Business Class

2 pcs (max. 12 kg) (Dimension: max. 158 cm)

2 pcs (max. 32 kg/pc) (Dimension: 50 x 70 x 38 cm)

First Class

Etihad Airways Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Passengers younger than 2 years old on the date of travel are classified as infants.
  • Infants do not have their own seats. However, seats can be purchased for them at a child fare.
  • Infants must be at least 7 days old on the date of travel.
  • A passenger can travel with two infants if a seat is purchased for the second infant. The seat will be charged at a child fare.
  • All of Etihad Airways’ aircraft are fitted with baby bassinets for small children or infants.
  • The baby bassinets are designed to accommodate infants below 10 months old and weighing less than 10 kg.
  • Special requirements for infants must be pre-ordered.
Child Passenger Policy (2-12 Years Old)
  • Passengers between 2 and 12 years old on the date of travel are classified as children.
  • Children above 2 years old require their own seat and must be secured whenever the seatbelt signs are on.
  • Children between 6 and 36 months may use certain approved car seats during the flight.
  • Car seats and child restraint devices to be used onboard must meet Australian Car Seat regulations, USA Standards FMVSS213, Canadian Standard CMVSS 213, European Standards ECE-44, and German Standards (TÜV Doc. TÜV/958-01/2001).
  • Etihad Airways provides unaccompanied minors service for children aged 5 to 12 years old. Etihad Airways staffs will accompany and assist the child at check-in, during the flight, and through immigrations and baggage claim.
  • To request for the unaccompanied minors service, the parent or guardian of the child must complete the unaccompanied minors form on the Etihad Airways website, contact the airline’s Global Contact Center or visit a local ticketing office. The request must be made at least 24 hours before the child’s departure date.
Pregnant Passenger Policy
  • Passengers with a single or multiple pregnancy of up to 28 weeks can travel with Etihad Airways without submitting a medical certificate.
  • Passengers with a single pregnancy of 29 to 36 weeks must submit a medical certificate to the airline.
  • Passengers with a single pregnancy of 37 weeks and above are not allowed to travel with the airline.
  • Passengers with a multiple pregnancy of 29 to 32 weeks must submit a medical certificate.
  • Passengers with a multiple pregnancy of 33 weeks and above are not allowed to travel with the airline.
  • The submitted medical certificate must be valid for three weeks from the date of issue, easily understood and written in Arabic or English.
Disabled Passenger Policy
  • Passengers with special needs who require certain types of services can request them at the time of reservation or at least 72 hours prior to their departure time.
  • Most Etihad Airways aircraft feature disabled accessible cabin and lavatories.
  • For safety reasons, passengers with medical or special needs will not be seated near the exit doors.
  • Passengers may use their own wheelchair, but it should not be taller than 120 cm and heavier than 60 kg.
  • Etihad Airways cabin crew are unable to assist passengers in eating, drinking and using the lavatory. If the passengers are unable to do so on their own, they must travel with an escort.
  • Etihad Airways provides special seating arrangements for passengers with medical or special needs, such as near the toilet or next to their escort.

Etihad Airways Check-in Policy

Etihad Airways Check-in Time

Please find the check-in time for all Etihad Airways flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

1 hour before departure

All flights to America

3 hours before departure

2 hours before departure

Etihad Airways Online Check-in

Online check-in is also available for Etihad Airways flights. Please follow the steps below.

  1. Go to Etihad Airways web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Etihad Airways Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Etihad Airways Refund Policy for a complete information on refund.

Etihad Airways Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Etihad Airways Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Etihad Airways directly to reschedule.


 

About Etihad Airways

Etihad Airways (IATA code: EY) is the second largest airline of the United Arab Emirates, serving around 1,000 flights each week to more than 90 destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Per July 2016, Etihad Airways had owned 125 Airbus and Boeing aircraft. Established in 2003, the airline has received various awards, including Best Business Class in the World 2009, World’s Leading Airline 2009 and World’s Leading Airline 2013 from World Travel Awards, and World’s Best First Class, Best First Class Catering, Best First Class Seat, and World’s Top 10 Airlines 2015 from Skytrax. In its operation, Etihad Airways offers three types of cabin class, which are Economy Class, Business Class, and First Class. Each class is equipped with in-flight entertainment and in-flight meal services, and each seat features in-seat power sockets, so the passenger can charge their gadgets on the flight. Etihad Airways also provides prepaid WiFi access onboard select flights with prices starting from US$5 for 30 minutes. All passengers traveling with Etihad Airways are entitled to a free baggage allowance. Each passenger is allowed to carry two pieces of baggage with a maximum weight of 23 kg in an Economy Class flight and 32 kg in a Business Class flight. They are also permitted to carry additional cabin baggage measuring no larger than 40 x 50 x 25 cm. Every Economy Class passenger may carry one additional cabin baggage weighing no more than 7 kg, while every Business or First Class passenger may carry two additional cabin baggage with a maximum weight of 12 kg. Infants are allowed one cabin baggage weighing no more than 5 kg. Baggage that exceeds the limits and dimensions shall only be processed through Etihad Cargo. All Etihad Airways passengers can check-in from 48 hours to one hour before their departure. Besides at the airport counter, passengers also can check-in via the Etihad Airways website to avoid the long queue at the airport. After checking-in via website, passengers are required to print the boarding pass and take it with them to the airport. Without a printed boarding pass, passengers may experience delays in checking-in. For passengers who prefer to check-in via the Etihad mobile app, the app also allows them to book their flight and track the status of any Etihad Airways flight, live. Members of Etihad Airways frequent flyer program Etihad Guest should not forget to present their membership card at check-in. Through this program, passengers can earn miles on every flight with Etihad. All accumulated miles can be redeemed for free flight tickets, access to the airport lounge, cabin class upgrades, extra baggage allowances, and other beneficial rewards. Etihad Guest Miles are valid for two years from the date of registration. Etihad Guest consists of three membership tiers, which are Etihad Guest Silver, Gold, and Platinum.

Etihad Airways History

Etihad Airways is a national airline owned by the United Arab Emirates. It was established in July 2003 by Royal (Amiri) Decree, Sheikh Khalifa bin Zayed Al Nahyan, who wanted an airline for Abu Dhabi. Darwish Alkhoory, the chief personal pilot for Sheikh Zayed, established the airline with an initial paid-up capital of AED500 million. The services were launched with a ceremonial flight to Al Ain on 5 November 2003. On 12 November 2003, Etihad Airways commenced commercial operations with the launch of services to Beirut. In June 2004, the airline placed an US$8 billion order for five units of Boeing 777-300ER and 24 Airbus aircraft, including Airbus A380, which was delivered in December 2014. Four years later in 2008, it was announced at the Farnborough Airshow that Etihad Airways had placed an order for 205 aircraft — the largest aircraft order in commercial aviation history. As of today, Etihad Airways owns 125 aircraft. Its passenger fleet consists of 35 units of Airbus A320 Family, 25 units of A330 Family, eight units of A340 Family, nine units of Boeing 787-9, 30 units of Boeing 777 Family, and eight units of Airbus A380. The cargo fleet, on the other hand, consists of four units of Airbus A330 Freighter, five units of Boeing 777 Freighter, and one unit of Boeing 747 Freighter Family. Yet, the airline is planning to add 62 units of Airbus A350 — which have already been ordered — and Airbus A320NEO Family, A380, A330F, Boeing 787 Family, 777 Family, and 777F. Etihad Airways has been experiencing positive growth. The airline’s early orders of various aircraft bore profit in 2011, where it reported its first full-year net profit of US$14 million. In 2011, Etihad Airways announced it had taken a 29.21% stake in Air Berlin, Europe’s sixth largest airline, which was followed by minority stakes in other airlines such as Air Seychelles (40%), Aer Lingus (2.987%), and Virgin Australia (10%). Two years later, James Hogan as the president of the company signed a deal with Aleksander Vučić, First Deputy Prime Minister of Serbia, in Belgrade, giving Etihad Airways a 49% stake in the Serbian national carrier Jat Airways. Meanwhile, the Serbian government retained 51% of the shares. At the 2013 Dubai Airshow, Etihad Airways announced that it was acquiring a 33.3% stake in the Swiss carrier Darwin Airline. Only a year later, the airline agreed to take a 49% stake in the Italian flag carrier Alitalia for an estimated £560, while the Alitalia-CAI shareholders retained 51% of the shares. In May 2016, the management structure of Etihad Airways was reshuffled, appointing James Hogan as the CEO of the airline’s parent company, Etihad Aviation Group. On the other hand, Peter Baumgartner, formerly the airline’s Chief Commercial Officer, took over as Chief Executive Officer of the airline, replacing Hogan. By 2015, Etihad Airways had established its own airline alliance, Etihad Airways, Partners, that includes Alitalia, Jet Airways, Air Berlin, Niki, Air Serbia, Air Seychelles, and Etihad Regional including Virgin Australia. Today, Etihad Airways operates its flight service from the main hub in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. It was reported that Etihad Airways had spent US$50 million in 2007 to build its new head office and training center.

Contact Etihad Airways

+65 68549788

Etihad Airways Office

Etihad Airways
15-01, Suntec Tower Two, 9 Temasek Boulevard, 038989, Singapore

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