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Lufthansa: An Introduction

Lufthansa is an airline based in Germany and one of the founders of Star Alliance. Based on the number of passengers carried, Lufthansa ranked as the fifth biggest airline in Europe. Lufthansa currently offers flight services to 18 domestic destinations and 193 international destinations in 81 countries across Africa, America, Asia, and Europe. Lufthansa offers four types of seat class, which are Economy Class, Premium Economy Class, Business Class, and First Class.


Lufthansa Booking & E-ticket

Search and book your Lufthansa flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Lufthansa ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Lufthansa e-ticket in My Booking or in your email

How to Pay

Payment for your Lufthansa ticket can be made via credit card, internet banking, and kiosk. For complete information about payment methods, please visit How to Pay.

Lufthansa E-ticket

Lufthansa e-ticket is an eligible proof for booking an Lufthansa flight. Show your e-ticket during check-in at the Lufthansa counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Lufthansa Rating

based on 1047 reviews

Service standard: Full Service

Lufthansa Seat Class

Economy Class

Facilities offered in Lufthansa’s Economy Class vary depending on the flight distance. While passengers on a short-haul flight will feel comfortable with seats that provide a spacious legroom, passengers on a long-haul flight can relax even more with the 40-cm wide seats equipped with an adjustable headrest. In addition, passengers on a long-haul flight can enjoy the in-flight entertainment facility offered, with contents varying from the latest movies, international radio channels, and special TV programs.

In-flight Meal

In-flight meals in the Economy Class vary depending on the flight route, ranging from snack, sandwiches, to main dining menu. Lufthansa also provides special menus for children and passengers who prefer a more nutritious meal.

Premium Economy Class

Lufthansa offers more spacious and comfortable seats in its Premium Economy Class cabin, with a generous amount of legroom, footrest, and additional storage space. Designed exclusively for Lufthansa Premium Economy Class, these seats offer up to 50% more space on all sides. Passengers can also experience an extensive in-flight entertainment system through an 11-inch or 12-inch screen in each seat, complete with a detachable remote control and power outlet. In addition, Lufthansa also provides a travel kit at each seat to help passengers arrive at their destination feeling refreshed.

In-flight Meal

Passengers will be greeted on board with a fruity welcome drink. Meanwhile, during the flight, passengers can choose from the menu, which features delicacies from Central Europe to the Far East, and enjoy their meal served on fine China tableware.

Business Class

Whether traveling for business or leisure, Lufthansa Business Class offers passengers the perfect ambiance on board, providing a sense of privacy and plenty of space to work or relax. On short-haul and medium-haul flights, the middle seat is always kept empty to provide more personal space for passengers. On long-haul flights, seats can be transformed into an almost two-meter-long fully flat bed, which is perfect to relax during the flight. Business Class passengers can also enjoy the in-flight entertainment programs through the individual screen, ranging from sports programs, TV series, or music. In addition, passengers will also get priority during check-in and boarding, as well as access to Lufthansa airport lounges.

In-flight Meal

Passengers traveling in Lufthansa Business Class can expect a restaurant-quality dining experience. Lufthansa offers high-quality, varied and fresh meals, served on fine tableware. In addition, an extensive selection of wine is also available to complete the dining experience.

First Class

Lufthansa First Class service is designed with great attention to detail, to provide the most pleasant flying experience as possible. From valet parking service, a personal assistant at the airport, limousine service, to access to First Class airport lounges, the First Class service makes sure that every passenger’s needs are met. Meanwhile, the First Class cabin features seats that are ergonomically-designed to provide the maximum level of comfort, which can be transformed into a two-meter-long bed with a comfortable mattress and duvet. An extensive in-flight entertainment program is also available, offering a wide variety of films, TV series, live TV channels, music, audio books, and podcasts from around the world, complete with high-quality Bose noise-canceling headphones and fast broadband Internet access.

In-flight Meal

First Class passengers can enjoy the sophisticated pleasure of award-winning cuisines on board, elegantly arranged on fine tablewares. Passengers will also be provided with the best selection of wines, which is renewed every month, from the world’s most popular wine-producing regions.

Lufthansa Privilege Programs

Miles & More

Lufthansa offers a frequent flyer program called Miles & More. When passengers first become a member, passengers will gain a regular Miles & More status. As members earn more miles, passengers can move up their membership status to Frequent Traveler, Senator, and HON Circle Member. Members can earn miles every time they fly with Lufthansa or 40 other airline partners. In addition, members can also earn miles by staying at hotels, rent cars, shop, or use credit cards that are in partnership with Miles & More. Members will gain at least one mile for every euro they spend. Accumulated miles then can be redeemed for various rewards, such as to rent a car or stay at a hotel, to go on a shopping spree, or redeem them for a flight ticket.

Airport Lounge

Lufthansa offers four types of airport lounges, which are Lufthansa First Class Lounge, Lufthansa Senator Lounge, Lufthansa Business Lounge, and Lufthansa Welcome Lounge. Each lounge has different access criteria, which is based on the passenger’s flight class or frequent flyer status. Passengers traveling on First Class will gain access to all of these four lounges. Meanwhile, Business Class and Premium Economy Class passengers can only gain access to Lufthansa Business Lounge and Lufthansa Welcome Lounge. These lounges are aimed to provide the maximum of comfort for passengers, offering facilities that include a dining area, comfortable armchairs, a quiet room, a smoking room, work areas, toilets, as well as shower rooms.

Lufthansa Fleet

Airbus A350-900
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 2-3-2 (Premium Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Premium Economy)
  • 64 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Airbus A380-800
Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-2-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Premium Economy)
  • 64 inches (Business)
  • 81 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing B747-8
Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-2-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Premium Economy)
  • 64 inches (Business)
  • 81 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Lufthansa In-flight Crew

Lufthansa Flight Attendant Uniform

Dominated by the color navy blue, Lufthansa flight attendant uniform exudes a professional persona. The uniform consists of three pieces of clothing, which are a skirt, shirt, and a blazer. Both the skirt and blazer are in navy blue, while the shirt underneath is in white. The blazer also features a yellow accent on the sleeve, matching with the yellow scarf that the flight attendants wear as an accessory. In addition, the uniform is also completed with a navy blue hat. On October, flight attendants usually discard their navy blue uniforms and wear a traditional German in Lufthansa colors, which are yellow and blue. This is how Lufthansa join in the celebration of Oktoberfest, the world’s largest beer festival held annually in Munich, Bavaria, Germany.


Lufthansa Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

International

Economy Class

Max. 8 kg (Dimension: 55 x 40 x 23 cm)

Max. 23 kg (Dimension: max. 158 cm)

Premium Economy Class

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Business Class

2 pcs (max. 8 kg/pc) (Dimension: 55 x 40 x 23 cm)

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

First Class

3 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

All flights to Europe

Economy Class

Max. 8 kg (Dimension: 55 x 40 x 23 cm)

Max. 23 kg (Dimension: max. 158 cm)

Business Class

2 pcs (max. 8 kg/pc) (Dimension: 55 x 40 x 23 cm)

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

Lufthansa Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants are allowed to sit on the adult’s lap and are not required to purchase a ticket.
  • Passengers carrying an infant will be provided with a special safety belt to ensure the infant’s safety.
  • Each adult passenger is only allowed to carry one infant. In the case when a passenger carries more than one infant, one of the infants must occupy an individual seat with the proper infant safety seat.
  • Lufthansa does not provide an infant safety seat. Infant passengers occupying an individual seat are required to carry their own safety seat.
  • Lufthansa provides bassinets on long-haul flights. This facility is available for infants weighing no more than 14 kg. Passengers are required to pre-book this facility at least 48 hours prior to departure.
Child Passenger Policy (2-12 Years Old)

  • Children between 5–11 years old must be accompanied by an adult aged at least 12 years old.
  • Children between 5–11 years old traveling alone will be categorized as an unaccompanied child and will be allowed to travel by using the special service.
  • Children between 12–17 years old are allowed to travel alone without using the special service. However, Lufthansa will provide the service if requested by the parents or guardian.
  • The fee for unaccompanied children service varies depending on the flight route. The fee for flights within Germany and Europe is EUR 60, while the fee for international flights is EUR 100.
  • Parents or the guardian of the unaccompanied child are required to provide all information and documents required.
  • The unaccompanied child is required to carry a small yellow bag given by the airline, which contains an ID card, valid passport, travel insurance certificate, visa, medical info regarding allergies, letter of consent from parents or guardian, and other required forms.
  • Unaccompanied children will get the same baggage allowance as adult passengers.
Pregnant Passenger Policy

  • Passengers with a pregnancy under 36 weeks, or up to four weeks before their expected due date, and without complication are allowed onboard without providing any medical certificate from a gynecologist.
  • Passengers with a pregnancy of more than 28 weeks are recommended to carry a medical certificate from a gynecologist, stating that the pregnancy is progressing without complications, the expected due date, and that the passenger is fit to travel.
  • Passengers with a pregnancy of more than 36 weeks are required to provide a medical certificate, which must be confirmed by Lufthansa’s Medical Operation Centre.
  • Passengers with multiple pregnancies of more than 28 weeks, or those with complications, are required to obtain a medical clearance by Lufthansa’s Medical Operation Centre before traveling.
Disabled Passenger Policy

  • Lufthansa provides special assistance for passengers with disabilities. To get the service, passengers are required to provide all information regarding his/her condition at least 48 hours before departure, by contacting Lufthansa’s customer service or the ticketing agent.
  • Passengers carrying a wheelchair or walking stick will not be charged any additional fee.
  • Passengers with disabilities can choose their preferred seat so they can feel comfortable during the flight.

Lufthansa Check-in Policy

Lufthansa Check-in Time

Please find the check-in time for all Lufthansa flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

30 minutes before departure

International

1 hour 30 minutes before departure

45 minutes before departure

Lufthansa Online Check-in

Online check-in is also available for Lufthansa flights. Please follow the steps below.

  1. Go to Lufthansa web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Lufthansa Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Lufthansa Refund Policy for a complete information on refund.

Lufthansa Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Lufthansa Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Lufthansa directly to reschedule.


 


About Lufthansa

Lufthansa (IATA code: LH) is the national airline for Germany, one of the biggest airlines in Europe, as well as one of the co-founders of Star Alliance. With a headquarter in Cologne, Lufthansa operates its flights from two main hubs located in Frankfurt International Airport and Munich Airport, using its fleet of 273 aircraft. Carrying the slogan “Nonstop You”, Lufthansa currently offers flight services to 18 domestic destinations and 193 international destinations in 81 countries across Africa, America, Asia, and Europe. Cooperation with Lufthansa CityLine, Eurowings, Germanwings, and many other airlines, also allows Lufthansa to serve a more extensive network. Since it was first established, Lufthansa has won a number of awards. In 2001, the airline has won the award for Europe’s Best Business Class. The facilities provided in Lufthansa’s airport lounges also helped the airline to win the award for Europe’s Leading Airport Lounge in 2015. In 2016, Lufthansa was also recognized as the ‘Best Airline Transatlantic’ and ‘Best Airline in Western Europe’ by the Skytrax World Airline Awards 2016. In 2017, Lufthansa has also been awarded the first place in three categories in the Skytrax World Airline Awards, which are ‘Best Airline in Europe’, ‘Best Airline in Western Europe’, and ‘Best First Class Lounge Dining’. As additional service for its passengers, Lufthansa also offers a frequent flyer program called Miles & More. Members can earn miles every time they fly with Lufthansa or 40 other airline partners. In addition, members can also earn miles by staying at hotels, rent cars, shop, or use credit cards that are in partnership with Miles & More. Members will gain at least one mile for every euro they spend. Accumulated miles then can be redeemed for various rewards, such as to rent a car or stay at a hotel, to go on a shopping spree, or redeem them for a flight ticket. Meanwhile, in its day to day operations, Lufthansa offers flights in four classes, which are Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class passengers are entitled to one piece of cabin baggage weighing no more than 8 kg. In addition, Economy Class passengers are also allowed one piece of checked baggage, or two pieces for Premium Economy Class passengers, with a maximum weight of 23 kg each. Both Business Class and First Class passengers can carry up to two pieces of cabin baggage, weighing no more than 8 kg each. Business Class passengers can also carry two pieces of checked baggage, and three pieces for First Class passengers, each weighing no more than 32 kg. Meanwhile, during the flight, passengers can enjoy the great in-flight entertainment provided by Lufthansa through the LCD screens on each seat. The entertainment facility offers hundreds of films, international TV programs, music, audio books, as well as podcasts from around the world. To board the plane, all passengers are required to check-in using one of the four methods available, which are through the airline’s counter at the airport, the check-in machines at the airport, through the airline’s website, or through the Lufthansa app on the passenger’s mobile device. Both online and mobile check-ins are available 24 hours before departure, while counter check-in deadline varies depending on the destination and cabin class. Passengers can find more information about the check-in details and time limit in Lufthansa official website.

Lufthansa History

Lufthansa was first established in 1926, under the name Deutsche Luft Hansa A.G. (DLH). The airline was Germany's flag carrier until 1945 when all services were suspended following the defeat of Nazi Germany. In an effort to create a new national airline, a company called Aktiengesellschaft für Luftverkehrsbedarf (Luftag), was established on 6 January 1953, with many of its staff having worked for the pre-war Lufthansa. On 1 April 1955, Lufthansa acquired approval to start operating domestic flights, linking Hamburg, Düsseldorf, Frankfurt, Cologne, and Munich. Meanwhile, the airline started operating international flights on 15 May 1955, flying to London, Paris, and Madrid, followed by flights to New York City from 1 June of that year, and across the South Atlantic from August 1956. In 1958, Lufthansa ordered four Boeing 707s and started operating flights from Frankfurt to New York City in March 1960. Lufthansa then expanded its routes beyond Bangkok, Thailand, to Hong Kong and Tokyo in 1961. Flights to African countries like Nigeria, Lagos, and Johannesburg in South Africa were later introduced in 1962. Later in 1964, Lufthansa introduced the Boeing 727 and began the Polar route from Frankfurt to Tokyo via Anchorage in May that same year. In February 1965, the airline ordered 21 Boeing 737s that went into service in 1968. Lufthansa then began operating wide-body aircraft with its Boeing 747 on 26 April 1970, followed by the introduction of the DC-10-30 on 12 November 1973, and the first Airbus A300 in 1976. In 1979, Lufthansa became one of the two first airlines to operate the Airbus A310 by ordering 25 units of this aircraft. The airline began modernizing its fleet on 29 June 1985, by ordering 15 units of Airbus A320s and seven Airbus A300-600s, followed by 10 units of Boeing 737-300s a few days later. Lufthansa also bought Airbus A321, Airbus A340, and Boeing 747-400 aircraft. In addition, Lufthansa also adopted a new corporate identity in 1988. The fleet was given a new livery, while cabins, city offices, and airport lounges were redesigned. On 18 May 1997, Lufthansa, Air Canada, Scandinavian Airlines, Thai Airways International, and United Airlines formed Star Alliance, the world's first global airline alliance. This alliance includes cooperation in program integration, information technology development, and flight schedule coordination. On 6 December 2006, Lufthansa ordered 20 units of Boeing 747-8s, becoming the first airline to operate the aircraft in 2012. The airline was also the second European airline to operate the Airbus A380, after it was delivered on 19 May 2010. In September 2013, Lufthansa Group announced an order for 59 wide-body aircraft valued more than EUR 14 billion, its biggest order yet. Earlier in the same year, the airline group also placed an order for 100 next-generation narrow-body aircraft. Currently, Lufthansa is operating with a fleet of 273 aircraft, with another 158 aircraft waiting to be delivered.

Contact Lufthansa

+65 6 2455 600

Lufthansa Office

Lufthansa
Terminal 2 Changi International Airport Singapore

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