Oakes Hotel Overlooking the Falls

This is the second time they sent me to another hotel due to "utility issues" and rebooked me at the Hilton where the view is not as good. I made it clear I wanted the view so although they were" booked up" they found me another room. The shower curtain was torn and hans tirs at one end to hold it up. No washcloths just towels and hand towels Paint chipping on the walls. Holes in the walls where the picture were taken down. The jetted tub was rusted and the heater at the window was hanging open and unable to close. I needed a place for our anniversary but not surprised after the last stay. Will definitely waive the view next time for another hotel.

Overbooked forced to a different hotel waited in line for an hour and a half at the new hotel only to be given the smallest room possible and no help with anything including parking awful

Our room was moved to another hotel with no view because of water problems in the section we were booked in.

Great location and service

Rooms carpet smells bad

So we got sent to another hotel. They were not really taking reservations but Expedia kept giving reservations. They sent us to a nice hotel but could have communicated this instead of us waiting in line at there hotel for 30 minutes at least. Very slow checkin at this hotel. AHad to get back in the car and find the other hotel. Then we had to pay for parking. Oaks was not a pay for parking. Plus the oaks had a viewing lounge. The new hotel had no viewing lounge and the room did not have a view.

I want to thank you to the hotel, because even if the hotel was having some problems they accommodate me on a very nice hotel with an amazing view thank you

We had two rooms and one room had a real bad odor coming from the rug. We spent most of our time outside and only used that room late at night.

The hotel listed the price as $253, but when I checked in, they told me it was $416. If I cancel, I still have to pay for one night. The hotel is on the second floor; the aisleway is very long, and my room is at the very end. There are still two flights of stairs to go, and the luggage I'm carrying is very heavy. The room's carpet is very dirty and small. I paid the highest price to stay in the worst hotel. A terrible experience

I cance the trip

Had this hotel booked for the last six months No emails no contact at all until I wait 20 minutes at their reception to be told (We don’t have a room for you! - but we have got you a room at the Hilton) I thought this was very poor on their part. Booked early to have an overlooking the falls and then told to move on! The Hilton was ok Had to ask to have our room serviced and then they didn’t leave us coffee or refill bathroom amenities Very disappointed!

Nos mandaron a otro hotel porque tenian problemas de tuberias

I'm so happy tonbe in this hotel mybhusband and me like a lot it have the perfect and best view to niagara falls, wake up with this Window and see this beautiful nature is magical I want to come back

It was not clean properly. You can feel rooms and windows dirty

Room was clean, amazing staff, parking was a little expensive but that is to be expected in downtown Niagara. Overall, great place to stay.

Room was dirty and falling apart. No instructions about parking. Lineup 50 mins to check in. Called beginning of week to ask about adding a bed or upgrading a room and was told to do it at check in. When we got to check in I asked to either add a room or add a bed or upgrade and was told they would add cots for a charge. We got to our rooms at end of the night and there was no cots. After calling the front desk, we were told there's no more beds and no more rooms to accommodate the stay. There was no manager or supervisor to help assist and was told there was no blankets or pillow and that neither of the only two people working would be able to bring us anything Two people slept on the floor.

The hotel is close to the fall

Drived 7 hours just to be told until then I couldn’t get the room I booked because it was under “maintenance”. Then I was transferred to the near by Hilton hotel. Would’ve appreciated a heads up since everything was already confirmed for my trip.

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The property has a great location, but the high cost of the rooms should have included a microwave and a coffee maker. A lot of added extras made the stay more expensive. Nice fireworks , but visitors pay for it. Everything is about money in that area. Couldn’t even walk straight down to the falls without having to pay $8 round trip on an elevator, where simple steps could have provided easy access. Parking was $60 (Canadian) per hour by the falls in one place and$40 (Canadian) per day just two blocks away. Loved the view, but hated the prices.