We arrived at 1 AM, already requested for large bed, but didn't get it bcs the staff said no room available. In fact quite many room empty beside our room. We entered the room, AC didn't work and there is a fan also didn't work. We asked for change the room bcs of it, the staff with emotionally said you can't change the room. Really not friendly at all 😤. We said to him, AC and fan not working, he answered us with the statements, there is AC why you need Fan with emotional and really not good attitude zzzzz 😠🤬. After we pushed to change the room, he let us to move, we said thank you to him, but he didn't answered our thanks at all. And btw the room condition not clean enough, the bed sheet sticky, the toilet condition bad, dirty, no toiletries inside, the water also not fresh. Really won't going back again. Thank you.