Hotels and Accommodation near Labuk Bay Proboscis Monkey Sanctuary

Pro: good, clean, comfortable and spacious. Breakfast OK but not much varieties. Cons: check in is late. I come at 2pm but room is not ready and I'm waiting for 45-50 minutes 😫.

Great location and wonderful staff. The dim sum and the buffet breakfast are nice. Highly recommended to stay here.

The hotel is a modern & therefor attractive building. The staff on reception were friendly & helpful. The rooms were clean & comfortable. Where the hotel was let down, was the total lack of any local information available in the room or at reception. The hotel surroundings are not attractive and it's position is very isolated - walking to nearby areas of attraction is at least 15 minutes & alongside a dangerous road - consequently you need a car or taxi to get anywhere. This is further problematic due to there being no facilities in the hotel i. e. the restaurant is only open for breakfast (buffet style) & lunch (limited menu), there is no bar, no gym, no swimming pool and I believe no room service (no menu /information in the room). An attractive hotel option as a transit place to stay between flights but not for a Sandakan stay - should have stayed at The Sabah Hotel instead.

Staff are friendly, but they said my payment didn't go through although I just paid through this app online. I got all the receipts of payment with me as proof. In the end they let me to check in thank God. What's upset me, its already past midnight (just arrived from kk driving) during my check in they just told me that the elevator is not functioning and our room is at level 4, also the there's problem with the water. Since its already late, my whole family decided just to stay here for the night because of tiredness from a long drive.

Safety bos not functioning well and late responded by staff to settle this matter.

The hotel room is spacious. Nearby has a lot of local eateries, which makes it convenient to look for food at night. The staffs are all very friendly.

I was contacted at least three times by phone, which felt unnecessarily aggressive and disruptive. It was as though I was being pressured to check out immediately, despite my intentions to follow the proper procedures. The final interaction with Mr. Idham at the front desk was particularly unsettling, as he addressed me in a manner that I perceived as arrogant and dismissive, implying that I was refusing to leave the hotel.

Very nice and comfortable. Great experience. Thanks

Good location. I advised that hotel staff need to smile with customer.