The employees were well-trained. They greeted me and bowed as soon as I entered. I booked an executive room and it was fine, except for the strong cigarette smell. Luckily, I had perfume with me and sprayed it around. I suggest they spray Lysol after each guest checks out to prevent the rooms from smelling so strongly. The customer service was okay. I have a suggestion for the reception though. I ordered food for dinner, breakfast and lunch and paid the waiter when it was delivered to my room. However, every time I went out to buy something the reception would ask me to pay again. It was quite annoying. Do they not have a proper system in place? Honestly, the food was delicious. I would rate it 15 of 10 if I could. If there were another hotel nearby, I probably wouldn't book here again because the outside of the building looked dirty. I'm not being picky I simply want to provide constructive feedback to help improve the overall guest experience.