All you need to know about status and policy of flights during Corona Virus Outbreak.

Promos Partner with UsSavedMy Booking
IDR
Pay
Payment

Login to your account

No account yet?
Register
Or log in with:

Verification Needed

We noticed that you are using a new device. As such, you need to verify your account. Please select the intended destination for your verification code:

1
2

Log in to your account

No account yet?
Register
Or log in with:

Verification Needed

We noticed that you are using a new device. As such, you need to verify your account. Please select the intended destination for your verification code:

1
2

Flights

Help Center HomeFlightsFlight InfoCancellation, Refund & Change

How to Cancel and Get a Refund for My Flight Booking

Before canceling your booking, please check whether your booking is refundable. Simply open your e-ticket, tap Refund, and then Policy.

  • Refundable means you are able to get a refund when you cancel your booking. However, please note that cancellations are subject to a fee, as stated on your e-ticket.
  • Partially Refundable means that you can get a refund for only one flight in your round-trip ticket.
  • Non-refundable means that you will not receive any refund for any cancellations or changes made to your booking.

To cancel and request a refund for your booking, please follow these steps:

1. Go to My Booking. Choose the booking that you wish to cancel. Scroll down to the Manage Booking section and tap Refund.

2. Tap Read Policy to read the refund policy and find out your Refund Amount Estimation based on your refund reason. Tap Continue.

3. Select the flight you wish to cancel and tap Continue. Tap Select Reason and choose the reason relevant to you and tap Save. Tap Select Passenger and tick the passenger(s) you wish to cancel. Tap Specify Refund Reason, select the relevant reason, and tap Save. Tap Continue.

4. Review your refund details and tap Submit Refund. Then, tap Yes, Continue to confirm that all your details are correct. Confirm your Traveloka account by tapping Submit to send the verification code to your registered mobile number. Enter your verification code and tap Verify. The status of your booking will indicate that your refund request is submitted. To check the status of your refund, please refer to this article: How to Check My Refund Status.

Things to note:

  • The refund amount you receive may vary depending on the airline’s policy, your refund reason, and the gap between the date of refund request and the date of your departure.
  • To see more details on the refund policy of Indonesia domestic flights, please follow these steps:
  1. Open Refund Procedure.
  2. Go to the Airline Policy tab and select your airline. You will see the details of the refund policy.

To find the complete information about the refund process, please visit Refund Procedure. If you experience any difficulties in submitting a refund, please Contact Us.

Related Articles:

How to Check My Refund Status

Is this article helpful?
Yes
No
Still need help?
Wherever you are in the world, we are just a click away! Contact Us