Several airlines allow passengers to refund or reschedule their flights at no cost in consideration of the novel coronavirus (nCov) outbreak. If the situation affects your travel plans and you would like to make some changes, please visit this page https://www.traveloka.com/en-id/coronavirus-information and choose the Airline Status & Policy tab. Please be advised that airlines that are not listed in the link might not have released new policies in consideration of coronavirus.
We also need to inform you that, at this time, if you contact us within 7 days before your scheduled flight departure, we seek your understanding to give us a maximum of 2 days to get back to you. Otherwise, we will get back to you at the latest 3 days before your departure schedule. Please expect to find our response in your email or under My Inbox on Traveloka App. We apologize for the inconvenience.