Both countries and airlines have issued special policies regarding travel during the COVID-19 pandemic. These policies and travel regulations may change over time following the development of the situation.

Please check your up-to-date airline policy on the Airline Status & Policy page, as well as the travel advisories for your origin and destination countries on the Safe Travel page.

Refund and Reschedule

If you are eligible and need to cancel or reschedule your travel plans, please refer to the Refund and Reschedule page for more information.

Contact Our Customer Service

If you need to contact our Customer Service, please send a message via the My Inbox on your Traveloka App or through this link https://www.traveloka.com/en-id/user/myInbox if you are using a desktop. Make sure to log in and have your Booking ID ready before sending your message.

Please be advised that we do not offer face-to-face Customer Service.

We Will Get Back to You

Due to the high volume of incoming requests we are currently facing, we hope you understand that our customer service agents may need more time than usual to respond to your queries.

• For travels coming up within 7 days, your requests will be handled within 2 (two) days.
• For travels coming up in more than 7 days, your requests will be responded within 3 days prior to your travel date.

Please expect to find our response in your email or under My Inbox on Traveloka App.

We sincerely apologize for the inconvenience.

Related Articles:

COVID-19 Travel Updates

Travel Regulations

Refund, Reschedule, and Other Changes

How to Cancel and Refund a Flight Booking