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DoubleTree by Hilton Surabaya
Hotels
8,9
/10
Very Good
1.514 reviews
What Guests Say About Their Stay
Staff Friendliness (88)
Distance To City Center (87)
Room Space (84)
Bedroom (84)
S***i
9,7
/ 10
Doubletree Hilton has a very convenient room, with adequate lighting that supports me to work as well as being relaxed afterwards. The air conditioner is also easily adjusted following our needs. It is a hotel that is suitable for both business trips as well as family holidays.
R***a
10,0
/ 10
The room was exceptionally clean, and it made for a comfortable stay. The amenities were also well-maintained, contributing to a pleasant experience. Breakfast offered a wide variety, and each item was delicious and well-prepared. Its convenient location made it easy to walk to many places. Overall, it was a wonderful experience.
R***a
10,0
/ 10
The room was exceptionally clean, and it made for a comfortable stay. The amenities were also well-maintained, contributing to a pleasant experience. Breakfast offered a wide variety, and each item was delicious and well-prepared. Its convenient location made it easy to walk to many places. Overall, it was a wonderful experience.
Pilipus H. J.
10,0
/ 10
One of the best new hotel. The staff was very friendly and amazingly some of them asked my name and everytime I met them they called me with my name. It was a great effort. The food taste was standard for 5 star hotel (I tried in room dining and makan kitchen) but the portion was so great. This is the first time I ate in room dining in hotel and really full. The breakfast is really complete most of everything was there except smoked salmon (but its okay it just my preference). The room was spacious. I was not stay at suite but the room was spacious. The amanities was great, but it supose to have pairs of everything since my booking is for 2 pax. But I only have one and need to request (but they just came right away). Location was great. At the city center. Near with local street food and mall. Definitely will come back again.
Suryadi S.
8,5
/ 10
I super like this hotel. So modern interior. Big space. Great Bed and pillow. Really recommended.
In the Area
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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in DoubleTree by Hilton Surabaya
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What's around DoubleTree by Hilton Surabaya
Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
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Location
DoubleTree by Hilton Surabaya is a hotel in a good neighborhood, which is located at Genteng.
About DoubleTree by Hilton Surabaya
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
DoubleTree by Hilton Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at DoubleTree by Hilton Surabaya.
All facilities in DoubleTree by Hilton Surabaya
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Common Space
Things to Do
- Children play area
- Fitness center
- Health club
- Outdoor pool
Sports and Recreations
- Fishing
- Game room
- Golf
- Tennis
Public Facilities
- Coffee shop
- Elevator
- Room service
General
- AC
- Swimming pool
Accessibilty
- Accessibility equipment
- Accessible parking
Food and Drinks
- Bar
Transportation
- Parking with surcharge
Connectivity
- WiFi (surcharge)
Hotel Services
- 24-hour Receptionist
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in DoubleTree by Hilton Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at DoubleTree by Hilton Surabaya | 310 |
Number of floors in DoubleTree by Hilton Surabaya | 23 |
Another facilities in DoubleTree by Hilton Surabaya | Children play area, Fitness center, Health club, Outdoor pool, Fishing |
Frequently asked question in DoubleTree by Hilton Surabaya
What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya is a 5.0-star hotel.
How many floors does DoubleTree by Hilton Surabaya have?
DoubleTree by Hilton Surabaya has 23 floors.
How many rooms are available at DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya has 310 rooms in total.
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More Reviews from Other Guests in DoubleTree by Hilton Surabaya
Traveloka (1.434)
Other sources (80)
8,9
Very Good
From 1.434 reviews
Provided by travelers on
Cleanliness
9,2
Room Comfort
9,1
Meal
9,0
Location
9,2
Service and Facilites
9,1
People often mention about DoubleTree by Hilton Surabaya
All
Room Space (74)
Staff Friendliness (72)
Bedroom (70)
Distance to City Center (68)
Bathroom (66)
Hotel Area (66)
Ambiance (63)
Variety (57)
Surroundings (56)
Family Friendly (54)
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Traveler Reviews DoubleTree by Hilton Surabaya
Number of reviews per page
20
40
Customer reviews
S***i
Business
9,7
/10
Reviewed 17 hour(s) ago
Doubletree Hilton has a very convenient room, with adequate lighting that supports me to work as well as being relaxed afterwards. The air conditioner is also easily adjusted following our needs. It is a hotel that is suitable for both business trips as well as family holidays.
Find this review helpful?
T***i
10,0
/10
Reviewed 3 day(s) ago
Nice staycation, good food... Good staff...
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K***a
9,1
/10
Reviewed 3 day(s) ago
It's a shame the TV in the guest room yesterday wasn't a smart TV.
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M***a
Leisure
9,1
/10
Reviewed 4 day(s) ago
Clean, strategic location, friendly hotel staff
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rr
rinagustin r.
10,0
/10
Reviewed 5 day(s) ago
The rooms are spacious, making it easy to find a place to pray, but the bathrooms are a bit dated. The breakfast restaurant is spacious and comfortable, with a wide selection of food. It's located in the city center.
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EH
Ellen H.
Leisure
6,2
/10
Reviewed 1 week(s) ago
Not well maintained, better called a 3 star hotel than a 5 star. not worth the price
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P***e
Staycation
8,7
/10
Reviewed 2 week(s) ago
Valley service should be free, as it's part of the hotel's guest amenities.
That's all. Overall, everything is great. Thanks.
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Mira S.
Transit
9,4
/10
Reviewed 2 week(s) ago
This was our first time staying here, and we immediately loved the service, friendliness, cleanliness of the room, and the varied and delicious breakfast. If we return to Surabaya, we will definitely stay here again.
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1 people find it helpful
R***i
10,0
/10
Reviewed 2 week(s) ago
The lobby is spacious and cozy, the rooms are okay and spacious, and the furnishings are okay. The location is strategic, close to the city center. There are lots of snacks around the hotel. The food is delicious, with lots of menu choices and delicious flavors. It's a shame I haven't tried the swimming pool yet. Maybe next time.
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H***m
10,0
/10
Reviewed 2 week(s) ago
As always, if I am coming to Surabaya, I always choose Double Tree Hotel.
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L***s
Staycation
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, access to the city center is easy.
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A***i
Business
10,0
/10
Reviewed 2 week(s) ago
My stay at DoubleTree Surabaya was truly delightful. From the moment I arrived, the warm and friendly welcome made me feel right at home. The room was spacious, impeccably clean, and beautifully furnished, providing a perfect blend of comfort and elegance. I especially appreciated the thoughtful amenities and the signature DoubleTree cookie upon check-in, which was a lovely touch.
The hotel staff were attentive and professional, always ready to assist with a smile. Dining at the hotel was a pleasure, with a variety of delicious options that catered to different tastes. The location was convenient, making it easy to explore Surabaya’s attractions.
Overall, my experience at DoubleTree Surabaya exceeded my expectations. I highly recommend this hotel to anyone visiting the city and look forward to returning on my next trip.
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IM
Ida M.
8,5
/10
Reviewed 2 week(s) ago
Yesterday I stayed here to celebrate my child's birthday, the service was good, the staff were very friendly, the hotel was nice.
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D***k
Leisure
9,7
/10
Reviewed 3 week(s) ago
all good but most of the food is just so-so during fast food
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L
Lukas
Business
10,0
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, everything is okay
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AF
Aisyah F.
Staycation
10,0
/10
Reviewed 5 week(s) ago
It was so much fun😭🤍 next time, God willing, I'll try another room type, haha. Then yesterday I also requested writing like in the picture🙂↔️🤍👍🏻 top. The service is also top-notch. Everyone is friendly
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RF
Rizal F.
Medical
10,0
/10
Reviewed 5 week(s) ago
The check-in process was fast and the hotel staff were friendly.
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1 people find it helpful
Khasan B.
10,0
/10
Reviewed 6 week(s) ago
Very nice breakfast and the ambience sorrounding the hotel is very amazing. Will stay in this hotel again for the next visit to Surabaya city.
2 people find it helpful
Y***a
9,4
/10
Reviewed 6 week(s) ago
Awesome, cool, clean, okay, cool 😍
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Ricardo W. S.
Staycation
9,4
/10
Reviewed 6 week(s) ago
Staff is ok, ambience is ok, overall it's great, could be a choice of accommodation for families👌🏻👍🏻
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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