Java Paragon Hotel And Residence

Hotels
Preferred Partner Plus
8,6
/10
Very Good
5.035 reviews

What Guests Say About Their Stay

Staff Friendliness (93)
Bedroom (84)
Room Space (83)
Hotel Area (75)
Johansen B.
9,4
/ 10
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
RONY H.
9,4
/ 10
Clean and affordable room with decent service and good staff. Mega and Steven are two very commendable staff in their dedication to servicing my personal needs and wants with their amiable attitude and diligence.
Diana D.
10,0
/ 10
This is the second time I choose to stay in Java Paragon for holiday, the hotel is clean and has nice environment. They also have trampolin! My kids love it so much. Me and my family also enjoy the breakfast here, so many kinds we can choose, even my 2 years old daughter loves it. ^_^
Lilia A.
8,5
/ 10
Great place and facilities. Strategic location.
Adityo D. S.
9,1
/ 10
Good hotel, good price, good location.
In the Area
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Famous among Business Traveler
Excellent Restaurant
+2 more
Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Java Paragon Hotel And Residence

Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Java Paragon Hotel And Residence
Lobby 2 Java Paragon Hotel And Residence

Discover More About Java Paragon Hotel And Residence

About Java Paragon Hotel And Residence

Java Paragon Hotel and Residence is a premier accommodation option located in the heart of East Java, Indonesia. This hotel is not just a place to stay; it’s a gateway to experiencing the vibrant culture and stunning landscapes of the region. With its modern architecture and luxurious amenities, Java Paragon offers a unique blend of comfort and sophistication, making it an ideal choice for both business and leisure travelers.

The hotel features a variety of room types, from cozy standard rooms to spacious suites, all designed with contemporary decor and equipped with the latest technology. Guests can enjoy amenities such as free Wi-Fi, flat-screen TVs, and minibars, ensuring a comfortable stay. The hotel’s commitment to providing exceptional service is evident in its friendly staff, who are always ready to assist with any needs or inquiries.

One of the standout features of Java Paragon is its extensive facilities. The hotel boasts a well-equipped fitness center, a relaxing spa, and an inviting swimming pool, perfect for unwinding after a day of exploring. Additionally, the on-site dining options offer a range of culinary delights, from local Indonesian dishes to international cuisine, catering to all tastes and preferences.

Java Paragon Hotel and Residence is strategically located, making it easy for guests to access various attractions in the area. Whether you’re looking to explore the bustling city of Surabaya or venture into the natural beauty of East Java, this hotel serves as an excellent base for your adventures. With its blend of luxury, convenience, and top-notch service, Java Paragon Hotel and Residence is a destination in itself.

Why You Should Stay at Java Paragon Hotel And Residence

Choosing Java Paragon Hotel and Residence for your stay in East Java comes with numerous benefits. First and foremost, the hotel’s prime location allows easy access to key attractions, shopping centers, and business districts. Whether you’re in town for work or leisure, you’ll find everything you need within reach.

Moreover, the hotel’s commitment to guest satisfaction is unparalleled. From the moment you check in, you’ll be greeted with warm hospitality and personalized service. The staff goes above and beyond to ensure your stay is comfortable and enjoyable, making you feel right at home.

Another reason to stay at Java Paragon is the variety of amenities available. The hotel’s fitness center is perfect for those who want to maintain their workout routine, while the spa offers a range of treatments to help you relax and rejuvenate. The swimming pool is an excellent spot to unwind, and the on-site restaurants provide delicious dining options without having to leave the premises.

Best Time to Stay at Java Paragon Hotel And Residence

The best time to visit Java Paragon Hotel and Residence is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. The peak tourist season is usually from June to August, so if you prefer a quieter experience, consider visiting in the shoulder months of April, May, or September.

Additionally, if you’re interested in local festivals and events, planning your stay around these times can enhance your experience. East Java is rich in culture, and participating in local celebrations can provide a deeper understanding of the region’s traditions and customs.

Transportation and Accessibility

Access to the Airport

Java Paragon Hotel and Residence is conveniently located approximately 30 minutes from Juanda International Airport (SUB), making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey from the airport to your accommodation. Whether you’re arriving late at night or early in the morning, the hotel’s transportation options provide peace of mind and convenience.

Public Transportation

For those who prefer to explore the city using public transportation, Java Paragon is well-connected to various transit options. The hotel is situated near major bus routes and taxi stands, allowing guests to easily navigate Surabaya and its surrounding areas. Additionally, ride-hailing services are widely available, providing a convenient way to get around without the need for a rental car.

Unique Facilities at Java Paragon Hotel And Residence

1. Luxurious Spa Services

The spa at Java Paragon Hotel and Residence offers a serene escape from the hustle and bustle of daily life. Guests can indulge in a variety of treatments, including massages, facials, and body scrubs, all designed to promote relaxation and rejuvenation. The skilled therapists use high-quality products to ensure a soothing experience, making it a must-visit during your stay.

2. State-of-the-Art Fitness Center

For fitness enthusiasts, the hotel features a fully equipped gym with modern exercise equipment. Whether you prefer cardio workouts or strength training, you’ll find everything you need to maintain your fitness routine. The fitness center is open 24/7, allowing guests to work out at their convenience.

3. Inviting Swimming Pool

The outdoor swimming pool at Java Paragon is the perfect place to unwind after a long day of exploring. Surrounded by lush greenery and comfortable loungers, it offers a tranquil setting for relaxation. Guests can take a refreshing dip or simply soak up the sun while enjoying a drink from the poolside bar.

Nearby Attractions at Java Paragon Hotel And Residence

1. Surabaya Zoo

Located just 5 kilometers from Java Paragon Hotel and Residence, Surabaya Zoo is one of the largest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational and entertaining experience for visitors of all ages. Spend a day exploring the various exhibits and learning about wildlife conservation efforts.

2. Tugu Pahlawan (Heroes Monument)

Approximately 6 kilometers from the hotel, Tugu Pahlawan is a significant landmark in Surabaya, commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll or a picnic. Don’t forget to take photos of this iconic structure!

3. House of Sampoerna

Just 7 kilometers away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product. The museum also features a charming café and a gift shop.

4. Surabaya Grand Mosque

Located about 8 kilometers from the hotel, the Surabaya Grand Mosque is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites. Visitors are welcome to explore the mosque and learn about Islamic traditions.

5. Ciputra Waterpark

If you’re traveling with family, Ciputra Waterpark is a fantastic destination located approximately 10 kilometers from Java Paragon. This water park features a variety of thrilling slides, lazy rivers, and wave pools, ensuring a fun-filled day for visitors of all ages. It’s a great way to cool off and enjoy some family time.

6. Surabaya Plaza Shopping Mall

For those looking to indulge in some retail therapy, Surabaya Plaza Shopping Mall is just 4 kilometers from the hotel. This modern shopping center offers a wide range of local and international brands, dining options, and entertainment facilities. Spend a day shopping, dining, and enjoying the vibrant atmosphere.

7. Kenjeran Beach

Located about 12 kilometers from Java Paragon, Kenjeran Beach is a beautiful coastal area perfect for a relaxing day by the sea. Visitors can enjoy beach activities, seafood dining, and stunning sunset views. It’s an excellent spot for those looking to escape the city and enjoy some time in nature.

8. Monumen Kapal Selam (Submarine Monument)

Approximately 6 kilometers from the hotel, the Submarine Monument is a unique attraction that showcases a retired Russian submarine. Visitors can explore the submarine and learn about its history and significance in Indonesia’s naval operations. It’s an interesting and educational experience for history buffs.

9. Jembatan Merah (Red Bridge)

About 7 kilometers away, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. It’s a great spot for photography and offers beautiful views of the surrounding area. The bridge is also close to several local eateries, making it a perfect stop for a meal after exploring.

10. Suroboyo Carnival Park

Located around 10 kilometers from Java Paragon, Suroboyo Carnival Park is a fun amusement park featuring rides, games, and entertainment for the whole family. It’s a great place to spend an exciting day filled with laughter and joy, making it a popular choice for both locals and tourists.

Tips and Tricks for Staying at Java Paragon Hotel And Residence

Tips During Your Stay

To make the most of your stay at Java Paragon, consider these helpful tips. First, take advantage of the hotel’s concierge services to plan your daily itinerary. They can provide valuable insights on local attractions, dining options, and transportation. Additionally, don’t hesitate to ask for recommendations on hidden gems in the area that may not be in the guidebooks.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities that Java Paragon has to offer. Start your day with a workout at the fitness center, followed by a refreshing swim in the pool. Treat yourself to a spa day to unwind and relax. Also, be sure to try the hotel’s dining options, as they often feature special menus and promotions that you won’t want to miss.

Why Book Java Paragon Hotel And Residence on Traveloka

Extensive Accommodation Options

When you book Java Paragon Hotel and Residence through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, with the PayLater feature, you can enjoy your stay now and pay later, making it easier to plan your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level, unlocking exclusive discounts, priority customer service, and other rewards that enhance your travel experience.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide honest insights from travelers who have stayed at Java Paragon Hotel and Residence, helping you make informed decisions about your accommodation. You can trust that the feedback is genuine and reflects the true experience of previous guests.

With all these advantages, there’s no reason not to choose Java Paragon Hotel and Residence for your stay in East Java. Booking hotel through Traveloka ensures you have a seamless and enjoyable experience, allowing you to focus on making unforgettable memories during your trip!

All facilities in Java Paragon Hotel And Residence

Bar, Cafe and Lounge Java Paragon Hotel And Residence
Bar, Cafe and Lounge
Swimming Pool Java Paragon Hotel And Residence
Swimming Pool
Fitness Center Java Paragon Hotel And Residence
Fitness Center
Functional Hall Java Paragon Hotel And Residence
Functional Hall
Lobby Java Paragon Hotel And Residence
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Dining area
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Winery

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Sports and Recreations

  • Basketball
  • Fitness center
  • Outdoor tennis court
  • Tennis

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Secure parking
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Java Paragon Hotel And Residence

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

The Tennis Court is currently under renovation to enhance our guest experience. closed temporarily from 11-9-2025 to 31-1-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Java Paragon Hotel And Residence
231
Number of floors in Java Paragon Hotel And Residence
22
Another facilities in Java Paragon Hotel And Residence
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Java Paragon Hotel And Residence

What are available facilities at Java Paragon Hotel And Residence?
There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Java Paragon Hotel And Residence?
The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Java Paragon Hotel And Residence provide breakfast?
Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Java Paragon Hotel And Residence?
Java Paragon Hotel And Residence is a 4.0-star hotel.
How many floors does Java Paragon Hotel And Residence have?
Java Paragon Hotel And Residence has 22 floors.
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More Reviews from Other Guests in Java Paragon Hotel And Residence

8,6
Very Good
From 4.890 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,6

Meal

8,5

Location

8,7

Service and Facilites

8,6

People often mention about Java Paragon Hotel And Residence
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Staff Friendliness (61)
Bedroom (60)
Ambiance (55)
Distance to City Center (50)
Bathroom (50)
Room Space (48)
Hotel Area (47)
Accessibility (40)
Check-in/out Time (40)
Taste (40)
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Traveler Reviews Java Paragon Hotel And Residence

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40
Customer reviews
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and efficient. I checked in without any issues, and was immediately given my room key. Throughout my stay at Hotel Paragon, I experienced no issues whatsoever, and it was always a comfortable stay. Thank you to all the staff at Hotel Paragon... I will definitely stay at Hotel Paragon again.
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Accommodation's Reply
10 Sep 2025
Dear R*n, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that the check-in process was smooth and that our staff left a positive impression. We are proud to provide friendly service and ensure that every guest feels comfortable and has no problems during their stay. Your review is a great motivation for our entire team to continue providing the best service wholeheartedly. We are also very proud to be your comfortable choice during your vacation. Guest satisfaction is our main goal, and we greatly appreciate the trust you have given us. Once again, we would like to thank all our staff for their appreciation. We look forward to welcoming you back again in the future. Warm regards, Management
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Ibnu S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I had a pleasant stay at the Java Paragon Hotel. The service was friendly and responsive. Please keep it up.
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Accommodation's Reply
10 Sep 2025
Dear Mr. Ibnu, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a positive review of your stay through Traveloka. We are delighted to learn that your visit was a pleasant one. Friendly service is one of our top priorities in providing the best experience for every guest who stays. Reviews like this are an added motivation for our entire team to continue to maintain service standards and improve quality in all aspects. We hope your pleasant experience during your stay with us will be a reason to return in the future, whether for business or leisure. We look forward to welcoming you back to Hotel Java Paragon. Warm regards, Management.
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Guest
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The staff is very friendly, you can microwave if you buy food from outside, it's the best
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Accommodation's Reply
08 Sep 2025
Dear Guest, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to leave a review through Traveloka. We are very pleased to know that you were satisfied with the friendliness of our staff. Providing warm service and assisting our guests with every need is our top priority. We are also pleased that you found our food heating facilities helpful. We understand that comfort and flexibility, including when guests bring in outside food, are important during their stay. Reviews like this are a great motivation for our entire team to continue providing the best service. We hope your overall stay was enjoyable and left a positive impression. We look forward to welcoming you back again soon. Please do not hesitate to contact us if you have any special needs or requests on your next visit. Regards, Management
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 2 week(s) ago
the foods taste unstable sometimes is good, sometimes terrible. pls before chef deliver new menu. let them taste the same food from the master
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear D***n, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your feedback through Traveloka. We sincerely apologize for the inconsistency in the food quality you experienced. We have implemented standard recipes and preparation methods for all menu items to maintain quality and consistency but your observation is very important to us, and we appreciate your suggestion. We have shared your comments with our culinary team and are reviewing our internal processes to ensure better quality control and consistency in every dish served. Your satisfaction is our priority, and we’re grateful for your input in helping us improve. We hope to welcome you back soon with a much better dining experience. Warm regards, Management
T***y
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Recommendations for holidays and business trips
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Accommodation's Reply
29 Aug 2025
Dear T*y, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to leave a review through Traveloka. We are very pleased to know that you were satisfied with your stay at our hotel, whether for leisure or business purposes. We always strive to provide the best service and facilities that support various guest needs, from comfortable rest to ease of working during your stay. Positive comments like this are a great motivation for our entire team to continue improving the quality of service. We look forward to welcoming you back on your next visit, whether for a leisure vacation or on your business trip. If you have further input or special needs for your next visit, please do not hesitate to contact us. Regards, Management
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Tophan A. P.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
I stayed at this hotel so many times, since more than 10 years ago I think. The location is strategic for me to go to Gresik, Sidoarjo, and surrounding cities where I need to visit.
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Accommodation's Reply
25 Aug 2025
Dear Mr. Tophan, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for your kind review and for being one of our loyal guests for over a decade. We are truly grateful for your continued trust and support throughout the years. It brings us great joy to know that our location has consistently been convenient for your travels to Gresik, Sidoarjo, and the surrounding cities. We understand how important accessibility is, especially for business frequent travelers, and we’re glad to have been able to support your business journeys over the years. Your loyalty means a lot to us, and it motivates our entire team to continue providing the best service and experience possible. We sincerely look forward to welcoming you back in the near future and to continuing to be your home away from home whenever you’re in Surabaya. Warmest regards, Management
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
I got the newest room. It was nicer and cleaner. The lighting was also good.
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1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear S*a, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your experience with us through Traveloka. We are delighted to hear that you enjoyed our newly renovated room and were satisfied with its cleanliness, comfort, and lighting. We are constantly striving to improve our facilities and services for each guest, and it is always a pleasure to know that our efforts are directly felt. Reviews like this motivate us to maintain and improve our service standards and facilities for the comfort of every guest. We hope to welcome you back in the future and provide an even more memorable experience. Regards, Management
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Hardy G.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
impressive. satisfied. steady! will always be remembered.
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+4
3 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Mr. Hardy, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your experience through the app. We are delighted to learn that your stay with us was memorable, satisfying, and memorable. Your review is an encouragement to our entire team to continue providing the best service to every guest. We are proud to have been a part of such a memorable moment, and it is a great motivation for us to continue maintaining the quality of service, facilities, and comfort at our hotel. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if there is anything we can do to make your next experience even more special. Warmest Regards, Management
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
Good location and pretty decent room
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Accommodation's Reply
05 Aug 2025
Dear A***s, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your feedback regarding your recent stay through Traveloka. We are pleased to know that you found our location convenient and our room accommodations to be decent and comfortable. Our team strives to provide not only a strategic location for both leisure and business travelers, but also a relaxing and welcoming atmosphere throughout our property. It is always encouraging to hear that these efforts are reflected in our guests’ experiences. While we are glad that your stay was satisfactory, we are continually working to enhance our facilities and services, and we would welcome any additional feedback you may have to help us improve further. We truly appreciate your visit and hope to have the opportunity to welcome you back soon, with an even more enjoyable and memorable experience. Warm regards, Management
y***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,0
/10
Reviewed 7 week(s) ago
The rooms are okay, but not very modern. The reception staff, including the security guard who opened the entrance, were not very friendly for a 4-star hotel (their smiles were not sincere). If you need anything, you are limited, such as bottled water. If you want ice, you pay 50,000 Rupiah for one pitcher. The friendliest is the main gate security guard. There is a gym and pool service that is clean and has friendly service.
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Accommodation's Reply
05 Aug 2025
Dear y*t, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to review your experience through Traveloka. We are pleased to hear that you were satisfied with the cleanliness and service in the gym and swimming pool areas. We will share this positive feedback with the team on duty as a token of appreciation for their service. However, we also greatly appreciate feedback regarding the attitude of the staff at the reception area and the entrance security guard. We apologize if the friendliness and comfort you expected were not fully met. This will be a serious evaluation for us so that we can continue to improve our service standards in accordance with guest expectations. Regarding the limitations on amenities such as bottled mineral water and additional charges for ice, we understand that this may not meet the expectations of some guests. Once again, we thank you for your time and attention in sharing this review. We hope to have the opportunity to welcome you back with an even better experience in the future. Warm regards, Management
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Shofwatul M.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
The hotel staff are very friendly and good at serving us.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Ms. Shofwatul M, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a review on Traveloka regarding your stay at our hotel. We are very happy to hear that you were satisfied with the friendliness and service of our staff. Friendliness in service is one of the important factors in creating a pleasant stay experience. Therefore, we always strive to provide service that is not only professional, but also attentive. We hope to welcome you again in the future, and provide an even more memorable stay. Once again, thank you for your trust and appreciation. Warmest regards, Management.
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
breakfast so delicious n many choice to eat 😍😋
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Accommodation's Reply
22 Jul 2025
Dear N***i, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your kind review through Traveloka. We are truly delighted to hear that you enjoyed our breakfast and found it both delicious and full of variety. Your satisfaction means the world to us, and your positive words are incredibly rewarding for our entire team. At our hotel, we believe that breakfast is one of the most important parts of the guest experience, and we put a lot of thought and effort into ensuring that it caters to a wide range of preferences. From local favorites to international dishes, fresh fruits to freshly baked pastries, we strive to offer something for everyone. It brings us great joy to know that this effort made a positive impression on your stay. We will be sure to pass your compliments along to our culinary and service teams, as your feedback will certainly motivate them to continue providing exceptional service and high-quality food. Guest satisfaction is always our top priority, and comments like yours help us continue to improve and maintain our standards. We sincerely hope to have the opportunity to welcome you back in the near future. Whether you're returning for business or leisure, we look forward to making your next stay just as memorable and enjoyable. Please don’t hesitate to reach out if there’s anything we can assist with ahead of your next visit. Warm regards, Management
Supriyanto
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Transit
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10,0
/10
Reviewed 9 week(s) ago
The staff is very friendly and the check-in hours are very flexible.
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Accommodation's Reply
17 Jul 2025
Dear Mr. Supriyanto, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to leave such a positive review through Traveloka. We are very pleased to know that you were comfortable with our service, especially regarding the friendliness of our staff and the flexibility of check-in hours. We always strive to provide the best and most personalized service to every guest, because we believe that a pleasant stay begins with a warm welcome and comfort from the moment you arrive. Your comments are a great motivation for our entire team to continue to maintain our service standards and improve quality in the future. We hope your next visit will be as pleasant, or even better. We will be happy to welcome you back in the future. Regards, Management
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f***a
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Staycation
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9,7
/10
Reviewed 9 week(s) ago
Nice and homey hotel.. Recommended for family.
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Accommodation's Reply
16 Jul 2025
Dear f***a, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for taking the time to share your kind feedback through Traveloka. We’re truly delighted to know that you had a pleasant experience and found our hotel to be “nice and homey.” It’s especially heartening to hear that you would recommend our property for families. Creating a comfortable and welcoming environment for family stays is something we strive for every day. At our hotel, we aim to provide not just a place to stay, but a place where our guests can feel at home. Whether you're traveling with children, extended family, or loved ones, we want every guest to feel relaxed, well cared for, and able to enjoy quality time together. Your appreciation lets us know we are on the right track. We sincerely hope to welcome you and your family back in the near future for another memorable and enjoyable stay. If there is anything we can do to make your next visit even more special, please don’t hesitate to let us know. Warmest regards, Management
J***g
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9,4
/10
Reviewed 9 week(s) ago
Friendly staff, happened to stay in a 3-bedroom apartment, clean swimming pool, 5-year-old child charged 95 thousand for breakfast
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Accommodation's Reply
16 Jul 2025
Dear J*g. Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to review your stay experience through Traveloka. We are delighted to learn that you were satisfied with the service from our staff and enjoyed the facilities at our 3-Bedroom Apartment and the clean swimming pool. Guest satisfaction is our top priority, and we greatly appreciate every review and feedback you provide. We would also like to thank you for your understanding regarding our children's breakfast policy. We would like to inform you that, in accordance with our hotel regulations, children aged 5 and above are subject to an additional fee for breakfast. We understand that every detail during your stay is important, and we strive to provide the best service for you and your family. This review motivates us to continue improving the quality of our services and facilities. We look forward to welcoming you and your family back on your next visit and providing an even more memorable stay. Regards, Management
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Ali N.
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Leisure
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10,0
/10
Reviewed 9 week(s) ago
If you go to Surabaya, you will definitely stay here, it is close to Pakuwon Mall and Ciputra Mall.
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Accommodation's Reply
14 Jul 2025
Dear Mr. Ali, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your experience through Traveloka. We are very pleased to hear that you always choose our hotel as your first choice for accommodation every time you visit Surabaya. We understand how important comfort and easy access are during your travels, and we are very happy to be a part of your stay. Our strategic location, close to the Mall, is our goal to provide guests with easy access to various entertainment facilities around us. We hope that this ideal location can provide a sense of comfort. This positive review is a great motivation for us to continue improving the quality of our service. We are committed to ensuring that every stay you have is always pleasant and meets your expectations. Once again, thank you for your support and trust. We very much hope to welcome you back again in the future and provide an even better stay experience. Regards, Management
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E***O
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Business
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9,4
/10
Reviewed 10 week(s) ago
The AC is really cold... I wanted to swim in the morning, but the water was really cold.
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Accommodation's Reply
16 Jul 2025
Dear E*o, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to review your experience during your stay through Traveloka. We greatly appreciate any feedback from our guests as it helps us continuously improve the quality of our service and comfort. We are pleased to hear that the air conditioning in your room is functioning well and providing you with a comfortable rest. Guest comfort in your room is one of our top priorities. Regarding the swimming pool, we apologize if the cold water temperature in the morning caused discomfort when you wanted to swim. Our swimming pool uses a non-heated water system, so the water temperature tends to follow the ambient temperature. This feedback is very important to us and we will consider it in our future facility improvement plans to ensure a more comfortable swimming experience at all times. We hope this experience does not diminish your overall satisfaction during your stay, and we look forward to welcoming you back again in the future with even better service. If there is anything we can assist you with in the future, please do not hesitate to contact us. Warm Regards, Management
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Aida A.
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Business
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10,0
/10
Reviewed 10 week(s) ago
the breakfast menu is the best
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Accommodation's Reply
14 Jul 2025
Dear Ms. Aida, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your experience with us through Traveloka. We are very pleased to know that you enjoyed our breakfast menu. We are committed to always providing a menu that is not only varied but also in accordance with the expectations and tastes of our guests. Your review motivates us to continue improving and perfecting our services. We look forward to welcoming you back in the future, to provide a more satisfying and enjoyable stay. Best Regards, Management
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D***N
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8,5
/10
Reviewed 10 week(s) ago
The room was quite clean. It was close to Ciputra World, within walking distance. However, the area around the hotel was quite quiet, with few vendors. The double bed type had a small mattress, only 90 cm wide.
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Accommodation's Reply
22 Jul 2025
Dear D*N, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to provide a review and feedback regarding your stay at Java Paragon Hotel and Residences. We greatly appreciate every review received as it is very helpful in improving the quality of our services and facilities. We are pleased to hear that you found our rooms to be quite clean and the hotel's strategic location, providing easy access for guests to enjoy various facilities around the hotel area, especially its proximity to the mall. We understand that the surrounding environment is an important part of a guest's stay experience, and we will continue to strive to work with relevant parties to create a more lively environment without compromising guest comfort and safety. Regarding the mattress size you mentioned, we would like to clarify that for the standard Twin Bed type in our hotel rooms, the mattress size used is 120 cm wide, which is designed to provide optimal comfort for guests. However, specifically for apartment units, the mattress size used in the second bedroom is 100 cm wide. This is adjusted to the size of the bedroom, so we strive to balance comfort and function to ensure guests feel comfortable during their stay. Once again, we thank you for your trust in choosing our hotel as your accommodation. We look forward to welcoming you back in the future with even better service and a more satisfying stay. Warm Regards, Management
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Johansen B.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
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Accommodation's Reply
10 Jul 2025
Dear Mr. Johansen B, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share such a thoughtful and encouraging review through Traveloka. We are truly honored to learn that our hotel has become your preferred choice whenever you visit Surabaya. It brings us great joy to know that you had an enjoyable and memorable stay with us. We are particularly pleased to hear that you found the room spacious and comfortable, offering a home-like atmosphere. Creating a relaxing and welcoming environment for our guests is one of our top priorities, and it is very rewarding to know that our efforts have made a positive impression on you. We also appreciate your kind words about the bathroom's size and quality—it’s wonderful to know that it contributed to your overall comfort. Your recognition of the attention we pay to the small details means a lot to us. Every element, from room amenities to personalized service, is carefully considered with the aim of enhancing the guest experience. Please rest assured that your feedback has been shared with the entire team, as it serves as a great source of motivation for us to continue striving for excellence in everything we do. Once again, thank you for your generous comments and for choosing Java Paragon Hotel & Residences as your home away from home. We very much look forward to welcoming you back in the near future and providing you with another outstanding stay. With warm regards, Management
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