Java Paragon Hotel And Residence

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8,5
/10
Very Good
6.896 reviews

What Guests Say About Their Stay

Staff Friendliness (188)
Room Space (178)
Bedroom (176)
Hotel Area (158)

J***a

10,0
/ 10
Very nice hotel to just chill and the outdoor areas are great for just chilling and relaxing in general. The staff were amazing and very helpful. Loved the stay.

F***y

10,0
/ 10
So comfortable, the hotel is strategically located and close to Ciputra World Mall. The hotel and rooms are clean, with complete amenities, even a hairdryer. The room is also quite spacious and has several power outlets. The hotel staff is friendly and very helpful. Breakfast is also quite good, with a wide variety of menus. All good 👌🏻
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A***e

10,0
/ 10
Always a regular staycation at Java Paragon, besides the comfortable place, the service is friendly and the breakfast is delicious, especially the pastries are my favorite.
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M***a

10,0
/ 10
The staff was very friendly and helpful. The cleanliness, oh my god, best of the best. Thank you for providing such a comfortable vacation.

M***i

10,0
/ 10
I had a great stay at Java Paragon Hotel. The breakfast is amazing. Staff are very helpful and the room is clean. I definitely will stay there whenever I visit Surabaya.
In the Area
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Famous among Business Traveler
Located near Shopping Spot
Excellent Restaurant
Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Java Paragon Hotel And Residence

Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Java Paragon Hotel And Residence
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Discover More About Java Paragon Hotel And Residence

About Java Paragon Hotel And Residence

Java Paragon Hotel and Residence is a premier accommodation option located in the heart of East Java, Indonesia. This hotel is not just a place to stay; it’s a gateway to experiencing the vibrant culture and stunning landscapes of the region. With its modern architecture and luxurious amenities, Java Paragon offers a unique blend of comfort and sophistication, making it an ideal choice for both business and leisure travelers.

The hotel features a variety of room types, from cozy standard rooms to spacious suites, all designed with contemporary decor and equipped with the latest technology. Guests can enjoy amenities such as free Wi-Fi, flat-screen TVs, and minibars, ensuring a comfortable stay. The hotel’s commitment to providing exceptional service is evident in its friendly staff, who are always ready to assist with any needs or inquiries.

One of the standout features of Java Paragon is its extensive facilities. The hotel boasts a well-equipped fitness center, a relaxing spa, and an inviting swimming pool, perfect for unwinding after a day of exploring. Additionally, the on-site dining options offer a range of culinary delights, from local Indonesian dishes to international cuisine, catering to all tastes and preferences.

Java Paragon Hotel and Residence is strategically located, making it easy for guests to access various attractions in the area. Whether you’re looking to explore the bustling city of Surabaya or venture into the natural beauty of East Java, this hotel serves as an excellent base for your adventures. With its blend of luxury, convenience, and top-notch service, Java Paragon Hotel and Residence is a destination in itself.

Why You Should Stay at Java Paragon Hotel And Residence

Choosing Java Paragon Hotel and Residence for your stay in East Java comes with numerous benefits. First and foremost, the hotel’s prime location allows easy access to key attractions, shopping centers, and business districts. Whether you’re in town for work or leisure, you’ll find everything you need within reach.

Moreover, the hotel’s commitment to guest satisfaction is unparalleled. From the moment you check in, you’ll be greeted with warm hospitality and personalized service. The staff goes above and beyond to ensure your stay is comfortable and enjoyable, making you feel right at home.

Another reason to stay at Java Paragon is the variety of amenities available. The hotel’s fitness center is perfect for those who want to maintain their workout routine, while the spa offers a range of treatments to help you relax and rejuvenate. The swimming pool is an excellent spot to unwind, and the on-site restaurants provide delicious dining options without having to leave the premises.

Best Time to Stay at Java Paragon Hotel And Residence

The best time to visit Java Paragon Hotel and Residence is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. The peak tourist season is usually from June to August, so if you prefer a quieter experience, consider visiting in the shoulder months of April, May, or September.

Additionally, if you’re interested in local festivals and events, planning your stay around these times can enhance your experience. East Java is rich in culture, and participating in local celebrations can provide a deeper understanding of the region’s traditions and customs.

Transportation and Accessibility

Access to the Airport

Java Paragon Hotel and Residence is conveniently located approximately 30 minutes from Juanda International Airport (SUB), making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey from the airport to your accommodation. Whether you’re arriving late at night or early in the morning, the hotel’s transportation options provide peace of mind and convenience.

Public Transportation

For those who prefer to explore the city using public transportation, Java Paragon is well-connected to various transit options. The hotel is situated near major bus routes and taxi stands, allowing guests to easily navigate Surabaya and its surrounding areas. Additionally, ride-hailing services are widely available, providing a convenient way to get around without the need for a rental car.

Unique Facilities at Java Paragon Hotel And Residence

1. Luxurious Spa Services

The spa at Java Paragon Hotel and Residence offers a serene escape from the hustle and bustle of daily life. Guests can indulge in a variety of treatments, including massages, facials, and body scrubs, all designed to promote relaxation and rejuvenation. The skilled therapists use high-quality products to ensure a soothing experience, making it a must-visit during your stay.

2. State-of-the-Art Fitness Center

For fitness enthusiasts, the hotel features a fully equipped gym with modern exercise equipment. Whether you prefer cardio workouts or strength training, you’ll find everything you need to maintain your fitness routine. The fitness center is open 24/7, allowing guests to work out at their convenience.

3. Inviting Swimming Pool

The outdoor swimming pool at Java Paragon is the perfect place to unwind after a long day of exploring. Surrounded by lush greenery and comfortable loungers, it offers a tranquil setting for relaxation. Guests can take a refreshing dip or simply soak up the sun while enjoying a drink from the poolside bar.

Nearby Attractions at Java Paragon Hotel And Residence

1. Surabaya Zoo

Located just 5 kilometers from Java Paragon Hotel and Residence, Surabaya Zoo is one of the largest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational and entertaining experience for visitors of all ages. Spend a day exploring the various exhibits and learning about wildlife conservation efforts.

2. Tugu Pahlawan (Heroes Monument)

Approximately 6 kilometers from the hotel, Tugu Pahlawan is a significant landmark in Surabaya, commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll or a picnic. Don’t forget to take photos of this iconic structure!

3. House of Sampoerna

Just 7 kilometers away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product. The museum also features a charming café and a gift shop.

4. Surabaya Grand Mosque

Located about 8 kilometers from the hotel, the Surabaya Grand Mosque is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites. Visitors are welcome to explore the mosque and learn about Islamic traditions.

5. Ciputra Waterpark

If you’re traveling with family, Ciputra Waterpark is a fantastic destination located approximately 10 kilometers from Java Paragon. This water park features a variety of thrilling slides, lazy rivers, and wave pools, ensuring a fun-filled day for visitors of all ages. It’s a great way to cool off and enjoy some family time.

6. Surabaya Plaza Shopping Mall

For those looking to indulge in some retail therapy, Surabaya Plaza Shopping Mall is just 4 kilometers from the hotel. This modern shopping center offers a wide range of local and international brands, dining options, and entertainment facilities. Spend a day shopping, dining, and enjoying the vibrant atmosphere.

7. Kenjeran Beach

Located about 12 kilometers from Java Paragon, Kenjeran Beach is a beautiful coastal area perfect for a relaxing day by the sea. Visitors can enjoy beach activities, seafood dining, and stunning sunset views. It’s an excellent spot for those looking to escape the city and enjoy some time in nature.

8. Monumen Kapal Selam (Submarine Monument)

Approximately 6 kilometers from the hotel, the Submarine Monument is a unique attraction that showcases a retired Russian submarine. Visitors can explore the submarine and learn about its history and significance in Indonesia’s naval operations. It’s an interesting and educational experience for history buffs.

9. Jembatan Merah (Red Bridge)

About 7 kilometers away, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. It’s a great spot for photography and offers beautiful views of the surrounding area. The bridge is also close to several local eateries, making it a perfect stop for a meal after exploring.

10. Suroboyo Carnival Park

Located around 10 kilometers from Java Paragon, Suroboyo Carnival Park is a fun amusement park featuring rides, games, and entertainment for the whole family. It’s a great place to spend an exciting day filled with laughter and joy, making it a popular choice for both locals and tourists.

Tips and Tricks for Staying at Java Paragon Hotel And Residence

Tips During Your Stay

To make the most of your stay at Java Paragon, consider these helpful tips. First, take advantage of the hotel’s concierge services to plan your daily itinerary. They can provide valuable insights on local attractions, dining options, and transportation. Additionally, don’t hesitate to ask for recommendations on hidden gems in the area that may not be in the guidebooks.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities that Java Paragon has to offer. Start your day with a workout at the fitness center, followed by a refreshing swim in the pool. Treat yourself to a spa day to unwind and relax. Also, be sure to try the hotel’s dining options, as they often feature special menus and promotions that you won’t want to miss.

Why Book Java Paragon Hotel And Residence on Traveloka

Extensive Accommodation Options

When you book Java Paragon Hotel and Residence through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, with the PayLater feature, you can enjoy your stay now and pay later, making it easier to plan your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level, unlocking exclusive discounts, priority customer service, and other rewards that enhance your travel experience.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide honest insights from travelers who have stayed at Java Paragon Hotel and Residence, helping you make informed decisions about your accommodation. You can trust that the feedback is genuine and reflects the true experience of previous guests.

With all these advantages, there’s no reason not to choose Java Paragon Hotel and Residence for your stay in East Java. Booking hotel through Traveloka ensures you have a seamless and enjoyable experience, allowing you to focus on making unforgettable memories during your trip!

All facilities in Java Paragon Hotel And Residence

Bar, Cafe and Lounge Java Paragon Hotel And Residence
Bar, Cafe and Lounge
Swimming Pool Java Paragon Hotel And Residence
Swimming Pool
Entertainment Facility Java Paragon Hotel And Residence
Entertainment Facility
Lobby Java Paragon Hotel And Residence
Lobby
Accommodation Services Java Paragon Hotel And Residence
Accommodation Services

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Dining area
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Winery

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Sports and Recreations

  • Basketball
  • Fitness center
  • Outdoor tennis court
  • Tennis

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Secure parking
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Java Paragon Hotel And Residence

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

The Tennis Court is currently under renovation closed temporarily from 1-1-2026 to 31-1-2027.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Java Paragon Hotel And Residence
231
Number of floors in Java Paragon Hotel And Residence
22
Another facilities in Java Paragon Hotel And Residence
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Java Paragon Hotel And Residence

What are available facilities at Java Paragon Hotel And Residence?
There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Java Paragon Hotel And Residence?
The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Java Paragon Hotel And Residence provide breakfast?
Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Java Paragon Hotel And Residence?
Java Paragon Hotel And Residence is a 4.0-star hotel.
How many floors does Java Paragon Hotel And Residence have?
Java Paragon Hotel And Residence has 22 floors.
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More Reviews from Other Guests in Java Paragon Hotel And Residence

8,6
Very Good
From 6.740 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,6

Meal

8,5

Location

8,8

Service and Facilites

8,6

People often mention about Java Paragon Hotel And Residence
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Staff Friendliness (112)
Bedroom (104)
Room Space (93)
Distance to City Center (92)
Ambiance (92)
Bathroom (88)
Hotel Area (82)
Accessibility (81)
Variety (80)
Taste (77)
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Traveler Reviews Java Paragon Hotel And Residence

Number of reviews per page
20
40
Customer reviews
J***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Very nice hotel to just chill and the outdoor areas are great for just chilling and relaxing in general. The staff were amazing and very helpful. Loved the stay.
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
The location is great, close to restaurants and malls. The rooms are comfortable, clean, and quite spacious.
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v***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
A wonderful stay from start to finish! Beautiful pool, clean and well-maintained facilities, and an amazing breakfast. Don't leave without visiting Citilites—the rooftop lounge has one of the best views in town. Definitely worth it.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you had an enjoyable stay from start to finish. It is wonderful to know that you appreciated our beautiful pool, well-maintained facilities, and the variety of breakfast selections we offer. We are also pleased that you enjoyed your time at The Citilites, our rooftop lounge. The view and atmosphere are indeed some of the highlights we are proud to offer, and we are happy that it added a memorable touch to your stay. Your kind words are a great motivation for our team to continue providing exceptional service and memorable experiences for our guests. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Management
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
So comfortable, the hotel is strategically located and close to Ciputra World Mall. The hotel and rooms are clean, with complete amenities, even a hairdryer. The room is also quite spacious and has several power outlets. The hotel staff is friendly and very helpful. Breakfast is also quite good, with a wide variety of menus. All good 👌🏻
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your stay, from the excellent location and cleanliness of the hotel and rooms to the comprehensive amenities and comfort of your room. We are also pleased to hear that you appreciated the friendliness and assistance of our team. We are delighted to know that our breakfast menu met your expectations. We will share this positive feedback with our entire team to inspire us to continue providing the best service. We hope to welcome you back again and provide you with a similarly memorable stay on your next visit. Sincerely, Management
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S***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The staff was friendly, the room is clean, and the food is amazing.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of your room, and the quality of our food. Your kind words are a great appreciation for our team and motivate us to continue providing excellent service and memorable experiences for our guests. We truly appreciate your visit and look forward to welcoming you back for another enjoyable stay with us. Warm regards, Management
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,1
/10
Reviewed 2 week(s) ago
The refrigerator is dead.. in room 1810..
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for your feedback and comments. We apologize for the inconvenience you experienced with the refrigerator in room 1810. This is an issue we take seriously, and our relevant team will investigate immediately to ensure all in-room amenities are functioning properly. We understand that well-functioning in-room amenities are essential for a comfortable stay. If you encounter any problems during your stay, please feel free to contact our front desk team for immediate assistance and the best possible service. Thank you for your interest and trust. We look forward to welcoming you back and providing you with an even more comfortable stay in the future. Sincerely, Management
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N***G
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Nice steak, along along, at the hotel
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your positive feedback with us. We are pleased to hear that you enjoyed the steak served at our hotel. It is wonderful to know that our culinary offerings were able to add a memorable touch to your experience with us. Our team always strives to provide delicious dishes made with quality ingredients, along with attentive service to ensure our guests have a satisfying dining experience. Your kind words will certainly be shared with our culinary team as an appreciation for their dedication. We truly appreciate your visit and look forward to welcoming you back to enjoy more delightful moments with us in the future. Warm regards Management
Ami D. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The receptionist service was excellent, assisting with early check-in. The rooms are spacious, clean, and comfortable, with great views. The bathrooms are spotless and fully stocked with toiletries. The pool, sauna, and gym are excellent. The breakfast is excellent, with a very comprehensive menu and everything tastes delicious.
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Accommodation's Reply
06 Aug 2026
Dear Ms. Ami, Greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you were satisfied with the service from our reception team, the early check-in, the comfort of your room, the cleanliness, and the view. We are also glad that you enjoyed the swimming pool, sauna, fitness center, and especially your favorite breakfast. We will pass on your compliments to the entire team as inspiration to continue providing the best service. We hope to welcome you back soon for another memorable stay. Sincerely, Management
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Always a regular staycation at Java Paragon, besides the comfortable place, the service is friendly and the breakfast is delicious, especially the pastries are my favorite.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for choosing Java Paragon Hotel & Accommodation as your first choice for your vacation. We are delighted to know that the comfort of the hotel, the friendliness of our team, and the enjoyment of your favorite snacks provided a memorable experience during your stay. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. We sincerely appreciate your kind words and look forward to welcoming you back to Java Paragon Hotel & Accommodation for your next vacation. Sincerely, The Management Team
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M***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The staff was very friendly and helpful. The cleanliness, oh my god, best of the best. Thank you for providing such a comfortable vacation.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your delightful experience with us. We are pleased to know that you enjoyed the warm hospitality of our team and were impressed with the cleanliness of our hotel. Your appreciation means a lot to us and reflects the dedication of our colleagues in maintaining high standards of service and comfort for every guest. We are grateful to have been part of your memorable vacation experience in Surabaya. Your kind feedback will certainly motivate our team to continue delivering the best possible service. We look forward to welcoming you back to Java Paragon Hotel & Residences for another comfortable and enjoyable stay. Warm regards, Management
S***m
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Good location, but in my opinion the room needs an upgrade. I stayed in this hotel many times. The staff is nice and helpful.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for your continued trust in choosing Java Paragon Hotel & Residences and for taking the time to share your feedback. We are delighted to know that you appreciate our strategic location and the warm, helpful service provided by our team. Your kind words are truly encouraging and mean a great deal to us. We also sincerely appreciate your suggestion regarding our rooms. As part of our ongoing commitment to enhancing our guests' experience, we are pleased to share that we have introduced our newly upgraded Premier Rooms, featuring refreshed interiors and enhanced comfort. We would be delighted to welcome you to experience this room category during your next stay. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even more enjoyable stay in the near future. Warm regards, Management
M***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
I had a great stay at Java Paragon Hotel. The breakfast is amazing. Staff are very helpful and the room is clean. I definitely will stay there whenever I visit Surabaya.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your wonderful experience at Java Paragon Hotel & Residences. We are delighted to know that you had a great stay and enjoyed our breakfast, clean accommodations, and the warm hospitality of our team. Your kind words are truly appreciated and will be shared with our staff as motivation to continue delivering exceptional service. It is especially rewarding to hear that you plan to stay with us whenever you visit Surabaya. We sincerely look forward to welcoming you back and ensuring another memorable stay. Warm regards, Management
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
I've stayed at Java Paragon several times. The hotel is close to town and clean, with complete amenities.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel, Surabaya. Thank you for choosing Java Paragon Hotel as your preferred accommodation. We are honored that you choose us first every time you visit Surabaya. We are delighted to hear that our excellent location, cleanliness, and comprehensive facilities meet your expectations. This compliment motivates our entire team to continue striving to provide the best service and accommodation experience. We hope to welcome you back again in the future. Sincerely, The Management Team
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Yohana E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
It's comfortable here. A quiet staycation amidst the hustle and bustle of Surabaya.
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Accommodation's Reply
27 Jul 2026
Dear Ms. Yohana, From the best of our regards, Java Paragon Hotel & Accommodations, Surabaya. Thank you for taking the time to share your experience. We greatly appreciate your positive review. We are delighted to know that the hotel's tranquil and comfortable atmosphere made your stay memorable. We sincerely hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, The Management
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Dewi R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
I've stayed here twice, the service is good.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Dewi, Sincerely, Java Paragon Hotel & Residence Surabaya. Thank you for choosing our hotel again and for taking the time to write a positive review. We are very grateful for your trust in choosing us for your second stay. We are delighted to hear that you were satisfied with the service our team provided. Guest satisfaction and comfort are our top priority, and we will strive to provide the best service on every stay. We hope to welcome you back again and provide you with an even better stay experience in the future. Sincerely, The Management Team
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Riana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
I stayed here yesterday on my way back from Bali to Jakarta, it was very comfortable. The hotel location is close to culinary places
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Accommodation's Reply
13 Jul 2026
Dear Rianna S, Greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for sharing your experience with us. We are delighted to hear that you felt comfortable during your stay at our hotel on your return trip from Bali to Jakarta. We are also pleased that the hotel's location, close to a variety of restaurants, made your stay very convenient. This appreciation and support means a lot to us. We hope to welcome you back again in the future and provide you with another comfortable and memorable stay. Sincerely, The Management
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N***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The fitness center is complete and comfortable.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for taking the time to write a review about your stay through Traveloka. We are delighted that you enjoyed the fitness facilities and felt comfortable with the other amenities we provided. We are committed to providing facilities that support the comfort and needs of all our guests throughout their stay. This recognition means a great deal to us and encourages us to further improve the quality of our services and facilities. We hope to welcome you back again in the future. Sincerely, The Management Team
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E***h
icon-origin-TRAVELOKA
6,9
/10
Reviewed 6 week(s) ago
Stayed in Java Paragon a few times before, but this is the first time I met a staff with a bad attitude. The female FO (whom I won’t name here, as I already filed a complaint directly to the hotel staff) wasn’t polite or friendly at all. When I checked in with the male FO, I was asking about the ‘nobar’ event & this female FO beside him just blurted out “with purchase” while still doing her thing. She just said it out loud for me to hear but didn’t even bother to look at me, or even say hi & explain it directly. But I was still fine with that. Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key. She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners. Well, you’d expect a four-star hotel to have four-star hospitality & attitude, but I guess not. Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn’t see her name tag) but she was very nice. Thank you
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Accommodation's Reply
13 Jul 2026
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your experience with us. We sincerely appreciate your loyalty as a returning guest of Java Paragon and your honest feedback regarding your recent stay. We deeply regret to learn about the unpleasant interaction you experienced with one of our Front Office team members. Please accept our sincere apologies that the service provided did not meet the standard of courtesy, warmth, and professionalism that we are committed to delivering. Your experience is certainly not the impression we wish to leave with our guests. Please be assured that your feedback has been taken seriously and will continue to evaluate and improve our service standards, especially in ensuring that every member of our team consistently demonstrates respectful communication and genuine hospitality. We are also grateful for your appreciation of Mr. Odhi and our Avenue Lounge colleague. It is wonderful to know that their assistance and friendliness made a positive impact during your stay. Your kind words will be shared with them as recognition of their efforts. We truly value your continued trust in Java Paragon and sincerely hope to have the opportunity to welcome you back and provide the exceptional experience that you have come to expect from us. Thank you once again for your constructive feedback and for helping us improve. Warm regards, Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel staff was very responsive to customer complaints, and the refrigerator was replaced within 30 minutes when it wasn't cooling. The food was delicious and varied, ranging from Indonesian to Western cuisine.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you were impressed with our team's promptness in resolving the refrigerator issue in your room. Prompt problem resolution and ensuring guest comfort are always our top priorities. We also appreciate your appreciation for the variety of food menus we offer, ranging from Indonesian to Western options, which met your expectations. This positive review inspires our entire team to continue striving for the best service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Management
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
The location is very close to the shopping center, easy to find, the staff are friendly, the atmosphere is nice, the place is clean.
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+2
1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Java Paragon Hotel Surabaya extends a warm welcome. Thank you for your positive review and rating. We are delighted to hear that you were satisfied with our excellent location, proximity to shopping malls, convenient transportation, friendly service, comfortable spaces, and cleanliness. Such reviews are a great encouragement to all our staff to continue providing the best service and experience to all our guests. We look forward to welcoming you back in the future and providing you with an even more memorable stay. Sincerely, The Management Team
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8,6
Very Good
From 6.740 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,6

Meal

8,5

Location

8,8

Service and Facilites

8,6

People often mention about Java Paragon Hotel And Residence
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Staff Friendliness (112)
Bedroom (104)
Room Space (93)
Distance to City Center (92)
Ambiance (92)
Bathroom (88)
Hotel Area (82)
Accessibility (81)
Variety (80)
Taste (77)
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Traveler Reviews Java Paragon Hotel And Residence

Number of reviews per page
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40
Customer reviews
J***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Very nice hotel to just chill and the outdoor areas are great for just chilling and relaxing in general. The staff were amazing and very helpful. Loved the stay.
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
The location is great, close to restaurants and malls. The rooms are comfortable, clean, and quite spacious.
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v***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
A wonderful stay from start to finish! Beautiful pool, clean and well-maintained facilities, and an amazing breakfast. Don't leave without visiting Citilites—the rooftop lounge has one of the best views in town. Definitely worth it.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you had an enjoyable stay from start to finish. It is wonderful to know that you appreciated our beautiful pool, well-maintained facilities, and the variety of breakfast selections we offer. We are also pleased that you enjoyed your time at The Citilites, our rooftop lounge. The view and atmosphere are indeed some of the highlights we are proud to offer, and we are happy that it added a memorable touch to your stay. Your kind words are a great motivation for our team to continue providing exceptional service and memorable experiences for our guests. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Management
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
So comfortable, the hotel is strategically located and close to Ciputra World Mall. The hotel and rooms are clean, with complete amenities, even a hairdryer. The room is also quite spacious and has several power outlets. The hotel staff is friendly and very helpful. Breakfast is also quite good, with a wide variety of menus. All good 👌🏻
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your stay, from the excellent location and cleanliness of the hotel and rooms to the comprehensive amenities and comfort of your room. We are also pleased to hear that you appreciated the friendliness and assistance of our team. We are delighted to know that our breakfast menu met your expectations. We will share this positive feedback with our entire team to inspire us to continue providing the best service. We hope to welcome you back again and provide you with a similarly memorable stay on your next visit. Sincerely, Management
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S***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The staff was friendly, the room is clean, and the food is amazing.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of your room, and the quality of our food. Your kind words are a great appreciation for our team and motivate us to continue providing excellent service and memorable experiences for our guests. We truly appreciate your visit and look forward to welcoming you back for another enjoyable stay with us. Warm regards, Management
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,1
/10
Reviewed 2 week(s) ago
The refrigerator is dead.. in room 1810..
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for your feedback and comments. We apologize for the inconvenience you experienced with the refrigerator in room 1810. This is an issue we take seriously, and our relevant team will investigate immediately to ensure all in-room amenities are functioning properly. We understand that well-functioning in-room amenities are essential for a comfortable stay. If you encounter any problems during your stay, please feel free to contact our front desk team for immediate assistance and the best possible service. Thank you for your interest and trust. We look forward to welcoming you back and providing you with an even more comfortable stay in the future. Sincerely, Management
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N***G
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Nice steak, along along, at the hotel
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your positive feedback with us. We are pleased to hear that you enjoyed the steak served at our hotel. It is wonderful to know that our culinary offerings were able to add a memorable touch to your experience with us. Our team always strives to provide delicious dishes made with quality ingredients, along with attentive service to ensure our guests have a satisfying dining experience. Your kind words will certainly be shared with our culinary team as an appreciation for their dedication. We truly appreciate your visit and look forward to welcoming you back to enjoy more delightful moments with us in the future. Warm regards Management
Ami D. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The receptionist service was excellent, assisting with early check-in. The rooms are spacious, clean, and comfortable, with great views. The bathrooms are spotless and fully stocked with toiletries. The pool, sauna, and gym are excellent. The breakfast is excellent, with a very comprehensive menu and everything tastes delicious.
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Accommodation's Reply
06 Aug 2026
Dear Ms. Ami, Greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you were satisfied with the service from our reception team, the early check-in, the comfort of your room, the cleanliness, and the view. We are also glad that you enjoyed the swimming pool, sauna, fitness center, and especially your favorite breakfast. We will pass on your compliments to the entire team as inspiration to continue providing the best service. We hope to welcome you back soon for another memorable stay. Sincerely, Management
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Always a regular staycation at Java Paragon, besides the comfortable place, the service is friendly and the breakfast is delicious, especially the pastries are my favorite.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for choosing Java Paragon Hotel & Accommodation as your first choice for your vacation. We are delighted to know that the comfort of the hotel, the friendliness of our team, and the enjoyment of your favorite snacks provided a memorable experience during your stay. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. We sincerely appreciate your kind words and look forward to welcoming you back to Java Paragon Hotel & Accommodation for your next vacation. Sincerely, The Management Team
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M***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The staff was very friendly and helpful. The cleanliness, oh my god, best of the best. Thank you for providing such a comfortable vacation.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your delightful experience with us. We are pleased to know that you enjoyed the warm hospitality of our team and were impressed with the cleanliness of our hotel. Your appreciation means a lot to us and reflects the dedication of our colleagues in maintaining high standards of service and comfort for every guest. We are grateful to have been part of your memorable vacation experience in Surabaya. Your kind feedback will certainly motivate our team to continue delivering the best possible service. We look forward to welcoming you back to Java Paragon Hotel & Residences for another comfortable and enjoyable stay. Warm regards, Management
S***m
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Good location, but in my opinion the room needs an upgrade. I stayed in this hotel many times. The staff is nice and helpful.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for your continued trust in choosing Java Paragon Hotel & Residences and for taking the time to share your feedback. We are delighted to know that you appreciate our strategic location and the warm, helpful service provided by our team. Your kind words are truly encouraging and mean a great deal to us. We also sincerely appreciate your suggestion regarding our rooms. As part of our ongoing commitment to enhancing our guests' experience, we are pleased to share that we have introduced our newly upgraded Premier Rooms, featuring refreshed interiors and enhanced comfort. We would be delighted to welcome you to experience this room category during your next stay. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even more enjoyable stay in the near future. Warm regards, Management
M***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
I had a great stay at Java Paragon Hotel. The breakfast is amazing. Staff are very helpful and the room is clean. I definitely will stay there whenever I visit Surabaya.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your wonderful experience at Java Paragon Hotel & Residences. We are delighted to know that you had a great stay and enjoyed our breakfast, clean accommodations, and the warm hospitality of our team. Your kind words are truly appreciated and will be shared with our staff as motivation to continue delivering exceptional service. It is especially rewarding to hear that you plan to stay with us whenever you visit Surabaya. We sincerely look forward to welcoming you back and ensuring another memorable stay. Warm regards, Management
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
I've stayed at Java Paragon several times. The hotel is close to town and clean, with complete amenities.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel, Surabaya. Thank you for choosing Java Paragon Hotel as your preferred accommodation. We are honored that you choose us first every time you visit Surabaya. We are delighted to hear that our excellent location, cleanliness, and comprehensive facilities meet your expectations. This compliment motivates our entire team to continue striving to provide the best service and accommodation experience. We hope to welcome you back again in the future. Sincerely, The Management Team
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Yohana E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
It's comfortable here. A quiet staycation amidst the hustle and bustle of Surabaya.
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+2
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Accommodation's Reply
27 Jul 2026
Dear Ms. Yohana, From the best of our regards, Java Paragon Hotel & Accommodations, Surabaya. Thank you for taking the time to share your experience. We greatly appreciate your positive review. We are delighted to know that the hotel's tranquil and comfortable atmosphere made your stay memorable. We sincerely hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, The Management
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Dewi R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
I've stayed here twice, the service is good.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Dewi, Sincerely, Java Paragon Hotel & Residence Surabaya. Thank you for choosing our hotel again and for taking the time to write a positive review. We are very grateful for your trust in choosing us for your second stay. We are delighted to hear that you were satisfied with the service our team provided. Guest satisfaction and comfort are our top priority, and we will strive to provide the best service on every stay. We hope to welcome you back again and provide you with an even better stay experience in the future. Sincerely, The Management Team
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Riana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
I stayed here yesterday on my way back from Bali to Jakarta, it was very comfortable. The hotel location is close to culinary places
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Accommodation's Reply
13 Jul 2026
Dear Rianna S, Greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for sharing your experience with us. We are delighted to hear that you felt comfortable during your stay at our hotel on your return trip from Bali to Jakarta. We are also pleased that the hotel's location, close to a variety of restaurants, made your stay very convenient. This appreciation and support means a lot to us. We hope to welcome you back again in the future and provide you with another comfortable and memorable stay. Sincerely, The Management
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N***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The fitness center is complete and comfortable.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for taking the time to write a review about your stay through Traveloka. We are delighted that you enjoyed the fitness facilities and felt comfortable with the other amenities we provided. We are committed to providing facilities that support the comfort and needs of all our guests throughout their stay. This recognition means a great deal to us and encourages us to further improve the quality of our services and facilities. We hope to welcome you back again in the future. Sincerely, The Management Team
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E***h
icon-origin-TRAVELOKA
6,9
/10
Reviewed 6 week(s) ago
Stayed in Java Paragon a few times before, but this is the first time I met a staff with a bad attitude. The female FO (whom I won’t name here, as I already filed a complaint directly to the hotel staff) wasn’t polite or friendly at all. When I checked in with the male FO, I was asking about the ‘nobar’ event & this female FO beside him just blurted out “with purchase” while still doing her thing. She just said it out loud for me to hear but didn’t even bother to look at me, or even say hi & explain it directly. But I was still fine with that. Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key. She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners. Well, you’d expect a four-star hotel to have four-star hospitality & attitude, but I guess not. Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn’t see her name tag) but she was very nice. Thank you
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Accommodation's Reply
13 Jul 2026
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your experience with us. We sincerely appreciate your loyalty as a returning guest of Java Paragon and your honest feedback regarding your recent stay. We deeply regret to learn about the unpleasant interaction you experienced with one of our Front Office team members. Please accept our sincere apologies that the service provided did not meet the standard of courtesy, warmth, and professionalism that we are committed to delivering. Your experience is certainly not the impression we wish to leave with our guests. Please be assured that your feedback has been taken seriously and will continue to evaluate and improve our service standards, especially in ensuring that every member of our team consistently demonstrates respectful communication and genuine hospitality. We are also grateful for your appreciation of Mr. Odhi and our Avenue Lounge colleague. It is wonderful to know that their assistance and friendliness made a positive impact during your stay. Your kind words will be shared with them as recognition of their efforts. We truly value your continued trust in Java Paragon and sincerely hope to have the opportunity to welcome you back and provide the exceptional experience that you have come to expect from us. Thank you once again for your constructive feedback and for helping us improve. Warm regards, Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel staff was very responsive to customer complaints, and the refrigerator was replaced within 30 minutes when it wasn't cooling. The food was delicious and varied, ranging from Indonesian to Western cuisine.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you were impressed with our team's promptness in resolving the refrigerator issue in your room. Prompt problem resolution and ensuring guest comfort are always our top priorities. We also appreciate your appreciation for the variety of food menus we offer, ranging from Indonesian to Western options, which met your expectations. This positive review inspires our entire team to continue striving for the best service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Management
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
The location is very close to the shopping center, easy to find, the staff are friendly, the atmosphere is nice, the place is clean.
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+2
1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Java Paragon Hotel Surabaya extends a warm welcome. Thank you for your positive review and rating. We are delighted to hear that you were satisfied with our excellent location, proximity to shopping malls, convenient transportation, friendly service, comfortable spaces, and cleanliness. Such reviews are a great encouragement to all our staff to continue providing the best service and experience to all our guests. We look forward to welcoming you back in the future and providing you with an even more memorable stay. Sincerely, The Management Team
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Number of reviews per page
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