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Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

Can I change or correct the passenger name on my flight ticket?

My Passport is Being Renewed, Can I Still Book a Flight?

How to Select Seats on My Upcoming Flight

How to change or correct the passenger name on a flight ticket?

How to Correct Passenger Date of Birth and Passport Number

How to Check My Correct/Change Name Status

Sharing a Flight Status

Using the Search Form

How to submit a name correction request directly to the airline?

What to do if I'm not allowed to change/correct names for my flight ticket?

Check-in

I have successfully received my e-ticket. How can I use it to board the flight?

Online Check-in with Checked Baggage

Printing Your Boarding Pass

How to Check In Online

Refund, Reschedule, and other Changes

What is Reschedule+ and how it makes changing your flight schedule easier

How to Reschedule a Flight Booking

How to Change My Flight Route

How much will I get from my flight refund?

Refund Policy for Flight Facilities

How to check my refund status

Refund in the Form of Traveloka Coupon

Refund Policy Due to Cancellation by Airline

Refund in the Form of Traveloka Points

Submit Refund Difficulties Due to Forgot Password

Travel Voucher Terms and Conditions

Travel voucher validity

How to Cancel and Refund a Flight Booking

How long is the expected duration of the refund process?

What are the available refund methods in Traveloka?

What documents do I need to prepare to request a refund?

Before submitting a flight refund request, how can I check the amount I will receive?

I received a Travel Voucher after refund, how do I use it?

Why is my flight refund taking so long?

My TPayLater balance hasn’t been reflected after submitting a refund request

What is a Flight Delay Certificate and how to get it?

Travel Disruption

I’m already at the airport and the airline changed my flight, what should I do?

My Flight has been Canceled by the Airline or Rescheduled by the Airline

How To Check My Preflight Notification

How to find out if my flight has been changed by the airline?

General Information

Flying Policy

Passport Requirement for Overseas Transit

My passport validity is less than 6 months. Is it still valid for international flights?

Identity Document Required for Flying

Using Someone Else’s Flight Ticket

Does the Name on the Flight Ticket Have to be The Same as the ID Card?

At what age is a baby allowed to fly?

Are the prices for children and infant different?

Booking with Traveloka

Do I have to pay to select my seat?

Has insurance been included in the ticket price?

Purchasing Travel Insurance

Am I guaranteed to get the seat that I have reserved?

Why can’t I find the High Flexibility Ticket option when I search for a flight?

Additional Services

About In-flight Meal

How to Purchase Add-ons After Your Flight E-ticket Is Issued

Refund for Your Meal

How much should I pay for extra baggage?

How to Check If My Extra Baggage Purchase Is Successful

How to Purchase Extra Baggage

Purchasing Extra Baggage for Sports and Other Special Equipment

Refund for Extra Baggage

Types of Baggage Allowance

How to Check My Baggage Allowance

Purchasing Baggage Protection

Payment

Travel Updates

Partner with Traveloka

Payment Partners

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia

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