Sofitel London Heathrow

All high standard high end service, except for the lack of charging points near the bed. Ive stayed here before and recommend it. Great bar, decent food

It was nice that the hotel was at the airport. The hotel though is very plain and the rooms could use a refresher. Staff is a bit snobby and didn’t make you feel welcome

Quiet clean comfortable and amazing staff as always.

Completely overpriced for 1 night GBP450+ stay - loyal Sofitel customer so I was disappointed and classic room was tired. Easy access to airport for early morning flight so that was good.

V

Staff were brilliant, so helpful and friendly. Room was beautifully clean and very comfortable. Public areas beautifully maintained

Convenient

Perfect hotel to stay at to start your holiday off to a great start. Lovely rooms - (especially superior rooms) comfortable beds - good bathroom amenities - very clean - good bar area and restaurant - staff are excellent! Highly recommend the Sofitel at Term 5!

Easy parking

Very hard to find but beautiful girl

Check-in staff were pleasant and efficient. Drinks and snacks in the bar were tasty. The room was quiet and comfortable.

The staff are very helpful and welcoming. Dinner at Vivre was superb and the breakfast buffet had a great selection.

Good over night stay pre flight

No electrical adapters available and no hair straighteners available. Would expect for an airport hotel to have travel amenities

This is a 3.5-4 Star hotel at best. Worst club level food we have ever experienced. Don’t pay for the upgrade.

Hotel and staff are wonderful. How they number the rooms, well it is very confusing. The rooms are nice, nice amenities.

nice hotel, comfy room and great gym. Only negative was the breakfast, over £30 and it was just a pretty basic hotel buffet. Either get it included in the room charge or I wouldn't bother and find something better elsewhere

Of course you are staying here for convenience to Terminal 5. The hotel is fine overall but the internet was rarely working and very slow for the night I was there, simply not excusable for what the daily rate is. Its a quirky hotel, somewhat confusing to navigate as others have noted and perhaps trying to be a bit too modern and different for simple things like lighting controls.

The internet was available but so slow couldn’t do important work stuff that was due. Called front desk they were of no help We had a total of 2 other devices we shut these off hoping internet would get quicker. No such luck

Not at all what was advertised. I was promised an email from a manager. I never got an email. I requested a FULL refund because of the uncleanliness of the room. There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in. I tried to get this resolved prior to checking out but no one was available! No surprise there. The assistant manager promised that the manager would reach out. I am still waiting.