Ascott Waterplace Surabaya

Apartments
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
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About Accommodation

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Staying at Ascott Waterplace Surabaya is a good choice when you are visiting Wiyung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Staffs have been vaccinated for COVID-19.

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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Strategic Location (1)
Kids Friendly (5)
Excellent Service (18)
Complete Facilities (21)
9.1
/ 10
Fanny F.
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

Location Info

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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Lobby Ascott Waterplace Surabaya
Lobby 2 Ascott Waterplace Surabaya

Discover More About Ascott Waterplace Surabaya

Home Highlights

Ascott Waterplace Surabaya is a luxurious accommodation good for couple/group trips and close to Surabaya's points of interests.

Location and Nearby Attractions

The apartment is perfect for shopaholics as it is located right beside Pakuwon Mall, and worry not about where to have lunch or dinner as the culinary spot that holds various restaurants is only 600 m away.

If you're traveling with kids, you can take them to Ciputra Waterpark which is 6.7 KM away, or Surabaya Zoo which is 9,1 KM away.

Home Features

The air-conditioned unit comes with breakfast and wifi service, a set of TV and DVD, in-room safe, iron, refrigerator, microwave, kitchen, separate dining area, and washing machine; making it a perfect choice for a long stay.

The shower has a bathtub and you will be provided with a bathrobe, toiletries, and hairdryer.

All Facilities

Swimming Pool Ascott Waterplace Surabaya
Swimming Pool
Entertainment Facility Ascott Waterplace Surabaya
Entertainment Facility
Fitness Center Ascott Waterplace Surabaya
Fitness Center
Functional Hall Ascott Waterplace Surabaya
Functional Hall
Common Space Ascott Waterplace Surabaya
Common Space

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Dining area

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool
  • TV lounge
  • Waterslide

Business Facilities

  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool open for limited number of guests per day from 1-1-2022 to 31-12-2022.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 11:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Ascott Waterplace Surabaya?
There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Waterplace Surabaya?
The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Ascott Waterplace Surabaya provide breakfast?
Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 2,234 verified guests reviews
8.7
Impressive
Fantastic
968
Very Good
1,022
Satisfying
43
Average
201
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (1)
kids friendly (5)
excellent service (18)
complete facilities (21)
spacious room (23)
great room (3)
great location (39)
tasty food (6)
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Language
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Show Reviews with Photos
Edwyn S.
Staycation
8.5
/ 10
02 Dec 2023
Clean and very comfy hotel. Been here many times and very satisfied.
Review photo of Ascott Waterplace Surabaya from Edwin S.

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Accommodation's Reply
13 Dec 2023
Dear Mr. Edwin Suryadinata, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
ab
aditya b. p.
10
/ 10
22 Jan 2023
Spacious & comfy! Very, very satisfied staying here, one of the best hotel in Surabaya. If asked whether you want to come here again or not, absolutely yes, without thinking twice.
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Review photo of Ascott Waterplace Surabaya from Aditya B.
Review photo of Ascott Waterplace Surabaya 2 from Aditya B.

1 liked this review

Accommodation's Reply
27 Jan 2023
Dear Mr. Aditya, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.
G
Guest
Staycation
9.7
/ 10
30 Jan 2022
Very satisfied! Service all great. Can be repeated.
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Review photo of Ascott Waterplace Surabaya from Retno W.
Review photo of Ascott Waterplace Surabaya 2 from Retno W.
Review photo of Ascott Waterplace Surabaya 3 from Retno W.

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jaimi n.
Transit
9.7
/ 10
13 Jan 2022
It's very nice to be able to stay here with complete facilities, very good and friendly service. It's just that when it rains there is a slight leak in the main bedroom window, the music speakers are always on and off instantly. But it's not a big problem, because the rest is very good with spacious and clean rooms make me comfortable to be inside.
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Review photo of Ascott Waterplace Surabaya from Jaimi N.
Review photo of Ascott Waterplace Surabaya 2 from Jaimi N.
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Review photo of Ascott Waterplace Surabaya 4 from Jaimi N.

1 liked this review

Accommodation's Reply
26 Jan 2022
Dear Jaimi, Thank you for your support. We really appreciate your support in order to make us better. We apologize for the inconvenience and we look forward to welcoming you back to Ascott Waterplace Surabaya in the future. Best regards, Nany S, Manager.
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TU
Tri U. D.
9.7
/ 10
10 Jan 2022
It's amazing, the hotel is clean, the service is satisfying and friendly, the pool is controlled so it's not too crowded, it feels like a private pool. the best.
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Review photo of Ascott Waterplace Surabaya from Tri U. D.

2 liked this review

Accommodation's Reply
26 Jan 2022
Dear Tri, Thank you for your support. We really appreciate your support in order to make us better. We look forward to welcoming you back to Ascott Waterplace Surabaya in the future. Best regards, Nany S, Manager.
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Martanto N.
This is a private profile
Staycation
9.4
/ 10
01 Nov 2022
Clean and spacious rooms, complete facilities, close to the mall, especially in the lobby there is a super nice, nice cafe! Anyway, just input for Ascott, when I wanted to return the parking access card, I was annoyed, the process of returning the 150 thousand deposit was too long, even though I gave the blue card, so waiting for the 150 thousand change was super long. And there was a small incident that was not pleasing, at around 11 am on a Sunday, there was a hotel clerk in brown clothes, suddenly without permission/doorbell, entered with their access card. Luckily our door was locked, when I asked, the officer said: "Is there a laundry?" Hmm, I was surprised. After that there was a blackout, only not long after that it was turned on again. Overall satisfied, and will be back again on December 9-10 🙏🏻 Thanks Ascott
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Review photo of Ascott Waterplace Surabaya from Ng M. N.

1 liked this review

SA
Stephanie A. S.
Staycation
8.5
/ 10
30 Dec 2022
Room facilities are very complete. My son likes it. Good job.
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Review photo of Ascott Waterplace Surabaya from Stephanie A. S.

1 liked this review

Accommodation's Reply
10 Jan 2023
Dear Mrs. Stephanie, Warmest greetings from Ascott Waterplace Surabaya Highly appreciated for your feedback and we are very grateful to hear that our services meet your expectations. Look forward to welcoming you and your family again at our serviced residence and hope to serve you better. Best Regards, Monica.S/Asst. Guest Service Manager
MB
M Bustomi
Holiday
8.5
/ 10
10 Oct 2022
The rooms are clean and comfortable. 5 star without Valley service. So it's a bit tricky when you first enter. Without a bar/lounge, the swimming pool is one apartment. So if you want to swim, you have to register first. Class 4 star hotel. You should not be in a hurry to become a 5 star hotel.
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Review photo of Ascott Waterplace Surabaya from M B.

1 liked this review

Accommodation's Reply
17 Oct 2022
Dear M Bustomi, Thank you for taking the time to share your impressions during your stay at Ascott Waterplace Surabaya. We apologize for the inconvenience you experienced. We really appreciate your constructive criticism and suggestions to make us better. Hopefully we can welcome you back in the future. Best regards, Monica S, Manager.
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DN
Dian N. A.
Holiday
8.5
/ 10
20 May 2022
Super comfortable apartment for me and my family. From the start of checking in, it was very easy, fast, the receptionist was friendly, responsive & gave a complete explanation. Nice well-maintained rooms, complete facilities, basically everything is okay! Will come here again to stay with family.
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Review photo of Ascott Waterplace Surabaya from Dian N. A.
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Review photo of Ascott Waterplace Surabaya 5 from Dian N. A.

1 liked this review

nc
niputu c. d.
Staycation
8.5
/ 10
20 Mar 2022
So exciting staycation in Ascott! The value is 9/10, in terms of service, place, access. It's just that the parking is a bit of a PR, because it's in the appart. But overall it's very okay and really want to staycation again :)
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Review photo of Ascott Waterplace Surabaya from Niputu C. D.

5 liked this review

Accommodation's Reply
01 Apr 2022
Dear Niputu, Thank you for taking the time to share your impressions during your stay at Ascott Waterplace Surabaya. We apologize for the inconvenience you experienced. We really appreciate your constructive criticism and suggestions to make us better. Hopefully we can welcome you back in the future. Best regards, Nany S, Manager.
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Lobby 4 Ascott Waterplace Surabaya

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.