Shangri-La Surabaya

Hotels
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8,8
/10
Very Good
2.619 reviews

What Guests Say About Their Stay

Staff Friendliness (114)
Bedroom (110)
Ambiance (104)
Room Space (104)

Z***i

10,0
/ 10
I like to travel to Indonesia, because the staff is very soft-spoken and respectful.

Verified Traveler

8,5
/ 10
This hotel has always suited us and our family, the rooms, food, facilities and service are always satisfactory.
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g***i

9,4
/ 10
I really like Shangri La, from Shangri La in Jakarta to Surabaya, especially the Horizon Club.
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A***y

10,0
/ 10
Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.
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Wong T. T.

10,0
/ 10
Our go-to place in Surabaya. Very happy with the staff, hotel, room. Great experience, and will surely return again.
In the Area
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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Shangri-La Surabaya is a hotel is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Shangri-La Surabaya

Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Shangri-La Surabaya
Lobby 2 Shangri-La Surabaya

Discover More About Shangri-La Surabaya

About Shangri-La Surabaya

Shangri-La Surabaya is a luxurious hotel nestled in the heart of East Java, Indonesia. Known for its stunning architecture and world-class amenities, this hotel offers a perfect blend of comfort and elegance. With its strategic location, guests can easily access various attractions, making it an ideal choice for both leisure and business travelers. The hotel features beautifully designed rooms and suites that provide breathtaking views of the city skyline and the surrounding landscapes. Each room is equipped with modern amenities, ensuring a comfortable stay for all guests.

One of the standout features of Shangri-La Surabaya is its commitment to exceptional service. The staff is trained to provide personalized attention, ensuring that every guest feels valued and cared for. Whether you need assistance with your luggage or recommendations for local attractions, the friendly staff is always ready to help. The hotel also boasts a range of dining options, from casual cafes to fine dining restaurants, offering a variety of cuisines that cater to all tastes.

For those looking to unwind, the hotel offers a luxurious spa and wellness center, where guests can indulge in rejuvenating treatments and therapies. The outdoor swimming pool is another highlight, providing a serene environment to relax and soak up the sun. Additionally, the hotel features well-equipped fitness facilities, allowing guests to maintain their workout routines while traveling.

Shangri-La Surabaya is not just a place to stay; it’s an experience that combines luxury, comfort, and convenience. With its elegant ambiance and top-notch facilities, it’s no wonder that this hotel is a preferred choice for travelers visiting Surabaya. Whether you’re in town for business or leisure, Shangri-La Surabaya promises an unforgettable stay that will leave you wanting to return.

Why You Should Stay at Shangri-La Surabaya

Choosing Shangri-La Surabaya for your stay means opting for unparalleled luxury and comfort. The hotel’s prime location allows easy access to the city’s major attractions, shopping districts, and business centers. Guests can enjoy spacious rooms with modern decor and amenities, ensuring a restful night’s sleep. The hotel’s commitment to service excellence means that every need is anticipated and met, making your stay as enjoyable as possible.

Best Time to Stay at Shangri-La Surabaya

The best time to visit Shangri-La Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for exploring the city and its attractions. However, if you prefer fewer crowds, consider visiting during the shoulder months of March and November. Regardless of when you choose to visit, Shangri-La Surabaya offers a welcoming atmosphere year-round.

Transportation and Accessibility

Access to the Airport

Shangri-La Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easily accessible for travelers. The hotel offers airport transfer services, ensuring a hassle-free arrival and departure experience. Taxis and ride-sharing services are also readily available, providing additional options for guests.

Public Transportation

For those who prefer public transportation, Surabaya has a well-connected network of buses and taxis. The hotel is situated near major bus routes, allowing guests to explore the city with ease. Additionally, the hotel staff can assist in arranging transportation for day trips or excursions, ensuring that you can make the most of your time in Surabaya.

Unique Facilities at Shangri-La Surabaya

1. Luxurious Spa and Wellness Center

The hotel features a state-of-the-art spa that offers a range of treatments designed to rejuvenate and relax. From traditional Indonesian massages to modern wellness therapies, guests can indulge in a variety of services that promote relaxation and well-being.

2. Outdoor Swimming Pool

The outdoor swimming pool is a perfect spot for guests to unwind. Surrounded by lush gardens, it provides a tranquil escape from the hustle and bustle of the city. Whether you want to take a refreshing dip or lounge by the poolside, this facility is a highlight of the hotel.

3. Fitness Center

For fitness enthusiasts, the hotel offers a fully equipped fitness center with modern exercise equipment. Guests can maintain their workout routines while enjoying stunning views of the city from the gym.

Nearby Attractions at Shangri-La Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 5 km from Shangri-La Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great place for a leisurely stroll and to learn about the country’s history.

2. Surabaya Zoo

Approximately 6 km from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. It houses a diverse range of animals and offers educational programs for visitors. It’s a perfect family-friendly attraction where you can spend a day exploring the wildlife.

3. House of Sampoerna

Just 4 km away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product.

4. Surabaya Grand Mosque

Located about 3 km from the hotel, the Surabaya Grand Mosque is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites.

5. Ciputra Waterpark

For a fun-filled day, Ciputra Waterpark is approximately 10 km from Shangri-La Surabaya. It’s one of the largest water parks in Southeast Asia, featuring thrilling water slides, lazy rivers, and wave pools, making it a perfect destination for families.

6. Surabaya Plaza Shopping Mall

Just 2 km away, Surabaya Plaza is a popular shopping destination offering a variety of local and international brands. It’s a great place to shop for souvenirs, enjoy a meal, or simply relax in a vibrant atmosphere.

7. Kenjeran Beach

Located about 8 km from the hotel, Kenjeran Beach is a beautiful coastal area where visitors can enjoy stunning sunsets and a variety of water activities. It’s a great spot for relaxation and enjoying the natural beauty of East Java.

8. Monumen Kapal Selam (Submarine Monument)

Approximately 6 km from Shangri-La Surabaya, the Submarine Monument is a unique attraction that features a retired Russian submarine. Visitors can explore the submarine and learn about its history, making it an interesting stop for history buffs.

9. Jembatan Merah (Red Bridge)

About 5 km from the hotel, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. It’s a great place to take photos and learn about the city’s past.

10. Suroboyo Carnival Park

Located around 7 km from Shangri-La Surabaya, Suroboyo Carnival Park is an amusement park that offers a variety of rides and entertainment options. It’s a fun destination for families and thrill-seekers alike.

Tips and Tricks for Staying at Shangri-La Surabaya

Tips During Your Stay

To make the most of your stay at Shangri-La Surabaya, consider booking a room with a city view for a stunning backdrop. Don’t hesitate to ask the staff for local recommendations; they are knowledgeable and eager to help. Also, take advantage of the hotel’s concierge services to arrange transportation or tours.

Tips for Enjoying Hotel Facilities

Make sure to explore the hotel’s dining options. Each restaurant offers a unique culinary experience, so try to sample different cuisines during your stay. Additionally, don’t miss out on the spa services; they are a perfect way to unwind after a day of exploring the city.

Why Book Shangri-La Surabaya on Traveloka

Extensive Accommodation Options

When you book Shangri-La Surabaya through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a luxurious suite or a cozy room, Traveloka has you covered. The platform offers various choices that cater to different budgets and preferences, ensuring you find the perfect stay.

Easy and Flexible Payment Options

Traveloka provides easy and flexible payment options, allowing you to choose convenience with Pay at Hotel. This feature lets you save even more with PayLater, making your booking experience hassle-free and budget-friendly.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program. This program allows you to earn amazing benefits and special perks, enhancing your travel experience and providing additional value for your bookings.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Shangri-La Surabaya. These reviews provide valuable insights and help you make informed decisions about your stay, ensuring you choose the best accommodation for your needs.

With all these advantages, there’s no reason not to choose Shangri-La Surabaya for your next trip. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Shangri-La Surabaya

Entertainment Facility Shangri-La Surabaya
Entertainment Facility
Lobby Shangri-La Surabaya
Lobby
Accommodation Services Shangri-La Surabaya
Accommodation Services

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Restaurant
  • Room service
  • Safety deposit box

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Tours

Food and Drinks

  • Buffet breakfast
  • Continental breakfast
  • Nightclub

Transportation

  • Car rental
  • Secure parking
  • Valet parking

Things to Do

  • Health club
  • Massage

Nearby Facilities

  • ATM/Banking
  • Gift shop

General

  • AC

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Shangri-La Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Surabaya
363
Number of floors in Shangri-La Surabaya
17
Another facilities in Shangri-La Surabaya
Coffee shop, Early check-in, Room service, Safety deposit box, Concierge

Frequently asked question in Shangri-La Surabaya

What are available facilities at Shangri-La Surabaya?
There are top facilites at Shangri-La Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Surabaya?
The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Surabaya provide breakfast?
Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Shangri-La Surabaya?
Shangri-La Surabaya is a 5.0-star hotel.
How many floors does Shangri-La Surabaya have?
Shangri-La Surabaya has 17 floors.
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More Reviews from Other Guests in Shangri-La Surabaya

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2.357)
Other sources (262)
8,8
Very Good
From 2.357 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,8

Location

9,0

Service and Facilites

9,0

People often mention about Shangri-La Surabaya
All
Staff Friendliness (67)
Bedroom (60)
Ambiance (58)
Room Space (58)
Bathroom (56)
Taste (55)
Hotel Area (54)
Family Friendly (51)
Distance to City Center (47)
Surroundings (47)
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Most Recent
Format
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Preferences
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Traveler Reviews Shangri-La Surabaya

Number of reviews per page
20
40
Customer reviews
hetty e.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The food is delicious, lots of choices, especially at breakfast time.
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Accommodation's Reply
13 Aug 2026
Dear Ms. Hetty E., Thank you so much for taking the time to write such a positive review about Shangri-La Hotel Surabaya. We are delighted to hear that you enjoyed the delicious and varied breakfast we served. Your satisfaction with our food is a joy and pride for our culinary team. We were honored to serve you and we hope to welcome you back again for another memorable dining experience next time. Sincerely, Shangri-La Hotel Surabaya
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Very very very very very very very thank you
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Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you for your trust and for your five-star review of Shangri-La Hotel Surabaya. We are delighted that you enjoyed your experience with us. Your satisfaction is the greatest pride of our entire team. We hope to welcome you again on your next visit for another memorable experience! Sincerely, Shangri-La Hotel Surabaya
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D***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very friendly service, the real 5 star hotel, the food is delicious.
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Thank you for your wonderful review and appreciation of Shangri-La Hotel Surabaya. We are delighted to know that our friendly service and exquisite cuisine provided you with a memorable five-star experience. This compliment is a great inspiration to our entire team to continue striving to provide the best service. We look forward to welcoming you back again in the future. Sincerely, Shangri-La Hotel Surabaya
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I like to travel to Indonesia, because the staff is very soft-spoken and respectful.
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Thank you for sharing your lovely feedback! We are thrilled that the warmth, kindness, and respectful service of our team made your travels in Indonesia so enjoyable. It was an absolute pleasure having you with us, and we hope to see you again soon at Shangri-La Surabaya. Warm regards, Shangri-La Surabaya
Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
This hotel has always suited us and our family, the rooms, food, facilities and service are always satisfactory.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
g***i
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
I really like Shangri La, from Shangri La in Jakarta to Surabaya, especially the Horizon Club.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
B***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Gave a gift to my nephew with a staycation at Shangri-La, he was very happy because of the many experiences he had.
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Accommodation's Reply
02 Jul 2026
Dear Guest, Thank you for your kind review. We are thrilled to hear that you had a pleasant stay with us and that we were able to make your visit a memorable one. We sincerely appreciate your support and look forward to welcoming you back soon to experience the warmth and luxury of Shangri-La Surabaya once again. Warm regards, Shangri-La Surabaya
a***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
Honestly, the first time i got at the check in counter because they said my booking wasn't on the list. But they still tried to look for a room (because i still got the eticket from traveloka) idk if the error was from traveloka or from the hotel's app, but please you better checked it. The staff maybe was annoyed to when i asked whether this has happened before. Sorry ya kalo annoying, tapi saya udah kelamaan berdiri disitu dan diem aja. But, overall it was a pleasant night and our family time was well spent there. My kid got a telescope, a hat and some activity voucher. The staff was friendly and helpful. Oh, also we got an appology can of cookies, which was a nice gesture from the fronliner manager (forget her name). Hope if we ever come back, there won't be error such as my case. Jadi sebaiknya tolong dicek error darimana dan di maintain dg baik. Thankyou 🫶
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to know that you enjoyed your stay and appreciated the hospitality provided by our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Shangri-La Surabaya for another exceptional experience. Warm regards, Shangri-La Surabaya
H***s
icon-origin-TRAVELOKA
6,8
/10
Reviewed 8 week(s) ago
If you're bringing a child under 6, you'll be charged for breakfast, which isn't as strict at other Shangri-Las. Also, the breakfast coffee tastes awful for a 5-star hotel. Other than that, the hotel is quite nice.
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Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not fully meet your expectations. Please know that your comments have been shared with the relevant team for review and improvement. We are committed to continuously enhancing our services and ensuring a better experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Shangri-La Surabaya
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
It was a pleasure to stay here, clean, comfortable, complete facilities.
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Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to know that you enjoyed your stay and appreciated the hospitality provided by our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Shangri-La Surabaya for another exceptional experience. Warm regards, Shangri-La Surabaya
D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Nice hotel in the middle of Surabaya city with warm hospitality.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The hotel and its service are top notch
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
sinta n. w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
The staff is helpful and friendly, but there are a few suggestions for kids activities, it seems the rundown is not well organized, my arrival on May 9th at 3:30 PM was able to enter the room, given a brochure about kids activity rundown at 3 PM there is a ride in car, but it turns out when I asked the staff at the playground, the event was canceled and replaced the next day on May 10th at 11 AM. But from me, I was not disappointed, more like it was not well organized. But, overall good, most like the food for breakfast, very varied, fresh and all delicious. Definitely will come back to stay here.
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Accommodation's Reply
18 May 2026
Dear Ms. Sinta, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Shangri-La Surabaya. We are delighted to know that you enjoyed our breakfast selection and found our team helpful and friendly. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused regarding the kids activity schedule and the last-minute change of the ride-in-car activity during your visit. We truly appreciate your understanding and constructive feedback, as this highlights an important area for us to improve, particularly in terms of activity coordination and communication to our guests. Please rest assured that your comments have been shared with the related team for further evaluation and improvement. It is wonderful to hear that despite the experience, you still had an enjoyable stay and we are truly grateful for your willingness to return. We look forward to welcoming you and your family back again for an even more seamless and memorable stay in the future. Warm regards, Shangri-La Surabaya Team
Lestari W. C. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Certainly will stay there again
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Accommodation's Reply
20 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
s***o
icon-origin-TRAVELOKA
8,2
/10
Reviewed 19 week(s) ago
Good, but the valet is paid even if you stay overnight.
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Accommodation's Reply
14 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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Hendro U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
Awesome, very comfortable
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1 people find it helpful
Accommodation's Reply
02 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Ibrahim T. A.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 21 week(s) ago
Always a destination hotel in Surabaya for staycation because of the facilities and hospitality, permission to suggest maybe adding an indoor children's playground for the kids.
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
rizqi s. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 21 week(s) ago
Perfect services and accommodation
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
P***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
True to its advertising, nice and luxurious
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Accommodation's Reply
23 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Number of reviews per page
20
40

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Accommodation Services 4 Shangri-La Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2.357)
Other sources (262)
8,8
Very Good
From 2.357 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,8

Location

9,0

Service and Facilites

9,0

People often mention about Shangri-La Surabaya
All
Staff Friendliness (67)
Bedroom (60)
Ambiance (58)
Room Space (58)
Bathroom (56)
Taste (55)
Hotel Area (54)
Family Friendly (51)
Distance to City Center (47)
Surroundings (47)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Shangri-La Surabaya

Number of reviews per page
20
40
Customer reviews
hetty e.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The food is delicious, lots of choices, especially at breakfast time.
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Accommodation's Reply
13 Aug 2026
Dear Ms. Hetty E., Thank you so much for taking the time to write such a positive review about Shangri-La Hotel Surabaya. We are delighted to hear that you enjoyed the delicious and varied breakfast we served. Your satisfaction with our food is a joy and pride for our culinary team. We were honored to serve you and we hope to welcome you back again for another memorable dining experience next time. Sincerely, Shangri-La Hotel Surabaya
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Very very very very very very very thank you
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Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you for your trust and for your five-star review of Shangri-La Hotel Surabaya. We are delighted that you enjoyed your experience with us. Your satisfaction is the greatest pride of our entire team. We hope to welcome you again on your next visit for another memorable experience! Sincerely, Shangri-La Hotel Surabaya
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D***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very friendly service, the real 5 star hotel, the food is delicious.
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Thank you for your wonderful review and appreciation of Shangri-La Hotel Surabaya. We are delighted to know that our friendly service and exquisite cuisine provided you with a memorable five-star experience. This compliment is a great inspiration to our entire team to continue striving to provide the best service. We look forward to welcoming you back again in the future. Sincerely, Shangri-La Hotel Surabaya
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I like to travel to Indonesia, because the staff is very soft-spoken and respectful.
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Thank you for sharing your lovely feedback! We are thrilled that the warmth, kindness, and respectful service of our team made your travels in Indonesia so enjoyable. It was an absolute pleasure having you with us, and we hope to see you again soon at Shangri-La Surabaya. Warm regards, Shangri-La Surabaya
Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
This hotel has always suited us and our family, the rooms, food, facilities and service are always satisfactory.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
g***i
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
I really like Shangri La, from Shangri La in Jakarta to Surabaya, especially the Horizon Club.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
B***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Gave a gift to my nephew with a staycation at Shangri-La, he was very happy because of the many experiences he had.
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Accommodation's Reply
02 Jul 2026
Dear Guest, Thank you for your kind review. We are thrilled to hear that you had a pleasant stay with us and that we were able to make your visit a memorable one. We sincerely appreciate your support and look forward to welcoming you back soon to experience the warmth and luxury of Shangri-La Surabaya once again. Warm regards, Shangri-La Surabaya
a***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
Honestly, the first time i got at the check in counter because they said my booking wasn't on the list. But they still tried to look for a room (because i still got the eticket from traveloka) idk if the error was from traveloka or from the hotel's app, but please you better checked it. The staff maybe was annoyed to when i asked whether this has happened before. Sorry ya kalo annoying, tapi saya udah kelamaan berdiri disitu dan diem aja. But, overall it was a pleasant night and our family time was well spent there. My kid got a telescope, a hat and some activity voucher. The staff was friendly and helpful. Oh, also we got an appology can of cookies, which was a nice gesture from the fronliner manager (forget her name). Hope if we ever come back, there won't be error such as my case. Jadi sebaiknya tolong dicek error darimana dan di maintain dg baik. Thankyou 🫶
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to know that you enjoyed your stay and appreciated the hospitality provided by our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Shangri-La Surabaya for another exceptional experience. Warm regards, Shangri-La Surabaya
H***s
icon-origin-TRAVELOKA
6,8
/10
Reviewed 8 week(s) ago
If you're bringing a child under 6, you'll be charged for breakfast, which isn't as strict at other Shangri-Las. Also, the breakfast coffee tastes awful for a 5-star hotel. Other than that, the hotel is quite nice.
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Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not fully meet your expectations. Please know that your comments have been shared with the relevant team for review and improvement. We are committed to continuously enhancing our services and ensuring a better experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Shangri-La Surabaya
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
It was a pleasure to stay here, clean, comfortable, complete facilities.
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Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to know that you enjoyed your stay and appreciated the hospitality provided by our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Shangri-La Surabaya for another exceptional experience. Warm regards, Shangri-La Surabaya
D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Nice hotel in the middle of Surabaya city with warm hospitality.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The hotel and its service are top notch
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
sinta n. w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
The staff is helpful and friendly, but there are a few suggestions for kids activities, it seems the rundown is not well organized, my arrival on May 9th at 3:30 PM was able to enter the room, given a brochure about kids activity rundown at 3 PM there is a ride in car, but it turns out when I asked the staff at the playground, the event was canceled and replaced the next day on May 10th at 11 AM. But from me, I was not disappointed, more like it was not well organized. But, overall good, most like the food for breakfast, very varied, fresh and all delicious. Definitely will come back to stay here.
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Accommodation's Reply
18 May 2026
Dear Ms. Sinta, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Shangri-La Surabaya. We are delighted to know that you enjoyed our breakfast selection and found our team helpful and friendly. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused regarding the kids activity schedule and the last-minute change of the ride-in-car activity during your visit. We truly appreciate your understanding and constructive feedback, as this highlights an important area for us to improve, particularly in terms of activity coordination and communication to our guests. Please rest assured that your comments have been shared with the related team for further evaluation and improvement. It is wonderful to hear that despite the experience, you still had an enjoyable stay and we are truly grateful for your willingness to return. We look forward to welcoming you and your family back again for an even more seamless and memorable stay in the future. Warm regards, Shangri-La Surabaya Team
Lestari W. C. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Certainly will stay there again
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Accommodation's Reply
20 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
s***o
icon-origin-TRAVELOKA
8,2
/10
Reviewed 19 week(s) ago
Good, but the valet is paid even if you stay overnight.
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Accommodation's Reply
14 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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Hendro U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
Awesome, very comfortable
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1 people find it helpful
Accommodation's Reply
02 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Ibrahim T. A.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 21 week(s) ago
Always a destination hotel in Surabaya for staycation because of the facilities and hospitality, permission to suggest maybe adding an indoor children's playground for the kids.
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
rizqi s. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 21 week(s) ago
Perfect services and accommodation
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
P***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
True to its advertising, nice and luxurious
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Accommodation's Reply
23 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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