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Nairobi Serena Hotel

Hotels
9,4
/10
Exceptional
336 reviews

What Guests Say About Their Stay

LAURA

10,0
/ 10
We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.

Mumtaz

10,0
/ 10
The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.

Audrey

10,0
/ 10
Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
In the Area
See Map
Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Nairobi Serena Hotel is a hotel is located at Kilimani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Nairobi Serena Hotel

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya
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Lobby Nairobi Serena Hotel
Lobby 2 Nairobi Serena Hotel

Discover More About Nairobi Serena Hotel

Location


Nairobi Serena Hotel is a hotel is located at Kilimani.

About Nairobi Serena Hotel

From business event to corporate gathering, Nairobi Serena Hotel provides complete services and facilities that you and your colleagues need.

Nairobi Serena Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

This hotel is an ideal choice for you, novice to professional golfers.

Have fun with various entertaining facilities for you and the whole family at Nairobi Serena Hotel, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Get precious and unforgettable moment during your stay at Nairobi Serena Hotel.

All facilities in Nairobi Serena Hotel

Bar, Cafe and Lounge Nairobi Serena Hotel
Bar, Cafe and Lounge
Swimming Pool Nairobi Serena Hotel
Swimming Pool
Entertainment Facility Nairobi Serena Hotel
Entertainment Facility
Fitness Center Nairobi Serena Hotel
Fitness Center
Functional Hall Nairobi Serena Hotel
Functional Hall

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Spa
  • Garden
  • Sauna
  • Steam room

General

  • Smoking area
  • Banquet
  • Parking
  • Terrace

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Business Facilities

  • Business facilities
  • Business facilities
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon

Accessibilty

  • Accessible parking
  • Disabled access friendly

Sports and Recreations

  • Fitness center
  • Mini golf

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Nairobi Serena Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
12:00 - 00:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - 00:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Nairobi Serena Hotel
199
Number of floors in Nairobi Serena Hotel
7
Another facilities in Nairobi Serena Hotel
Laundry service, Express check-in, Newspaper in lobby, Luggage storage, Express check-out

Frequently asked question in Nairobi Serena Hotel

What are available facilities at Nairobi Serena Hotel?
There are top facilites at Nairobi Serena Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Nairobi Serena Hotel?
The standard check-in time at Nairobi Serena Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00
Does Nairobi Serena Hotel provide breakfast?
Yes, Nairobi Serena Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Nairobi Serena Hotel?
Nairobi Serena Hotel is a 5.0-star hotel.
How many floors does Nairobi Serena Hotel have?
Nairobi Serena Hotel has 7 floors.
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More Reviews from Other Guests in Nairobi Serena Hotel

Overall Ratings & Reviews Nairobi Serena Hotel

Other sources (336)
9,4
Exceptional
From 336 reviews
Cleanliness

9,6

Room Comfort

9,2

Location

9,4

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Nairobi Serena Hotel

Number of reviews per page
20
40
Top reviews
LAURA
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.
Akhil
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The staff make it really a 5 star
Mumtaz
icon-Leisure
Leisure
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Audrey
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Mario
10,0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Friendly staff.
Mario
icon-with Partner
with Partner
10,0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Staff was very friendly. Great location. Great view.
Nick
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Aleisha
icon-Leisure
Leisure
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Read More
Lindsay
icon-Leisure
Leisure
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
daniel
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Comfortable and close to the Airport .
Chinedum
icon-Business
Business
8,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
icon-Business
Business
10,0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great service - friendly staff
Audrey
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Absolutely the best hotel in Nairobi
Melinda Wenner
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Excellent staff!
Marivic Rabe
icon-Leisure
Leisure
10,0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Read More
Richard
10,0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine
Rahim
icon-Business
Business
10,0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

A beautiful and athentic 5 star hotel
Larry
10,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
icon-
10,0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Nairobi Serena Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Nairobi Serena Hotel

Other sources (336)
9,4
Exceptional
From 336 reviews
Cleanliness

9,6

Room Comfort

9,2

Location

9,4

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Nairobi Serena Hotel

Number of reviews per page
20
40
Top reviews
LAURA
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.
Akhil
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The staff make it really a 5 star
Mumtaz
icon-Leisure
Leisure
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Audrey
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Mario
10,0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Friendly staff.
Mario
icon-with Partner
with Partner
10,0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Staff was very friendly. Great location. Great view.
Nick
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Aleisha
icon-Leisure
Leisure
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Read More
Lindsay
icon-Leisure
Leisure
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
daniel
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Comfortable and close to the Airport .
Chinedum
icon-Business
Business
8,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
icon-Business
Business
10,0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great service - friendly staff
Audrey
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Absolutely the best hotel in Nairobi
Melinda Wenner
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Excellent staff!
Marivic Rabe
icon-Leisure
Leisure
10,0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Read More
Richard
10,0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine
Rahim
icon-Business
Business
10,0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

A beautiful and athentic 5 star hotel
Larry
10,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
icon-
10,0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Number of reviews per page
20
40