Always a pleasure to come back to this hotel for special occassions. We loved that every room has a balcony. This time we paid an upgrade for the collection room on the highest floor to try out. Albeit room is super nice and bathroom is huge however there was no bathtub.
First time trying this hotel. Had a free upgrade to premier club king for our special occasion. The check in counter staff was very friendly and made the check in process smooth. The room was very big with very nice view! We were amazed by this. Can even see fireworks at night due to NPD rehearsal. The room comes with club lounge and breakfast. However their club lounge is undergoing some renovation hence it was served at craft bistro which is at another tower. The menu for the food is not those small bites but those main dishes like pizza, fish&chips and burgers. They have a list of selections for the drink. The staff serving us were yoogy & yoga. They were very friendly and nice! Had an enjoyable experience with everything.
AC did not work well in the room. Asked front desk 2 days in a row and nothing was done. Complained again 3rd day and technicians came, still can't go below 25 degree. Not a pleasant stay in warm Singapore.
The room has ample space and very good design. Upgrade to suite is very expensive. Although club service located in the same floor, we are not allowed to use them unless we pay extra charges (a bit too much!).