Luxury Hotels in Sukomanunggal, Surabaya

The staff was friendly but the cleanliness of the room needs to be improved, dirty bathroom, itchy bed sheets, and unhygenic water.

Overpriced, breakfast way below standard, parking space is tight and not convenient, poor insulation, definitely not a 5 star hotel.

Hotel is very worn down, paint chipped everywhere, bed sheets stained and has holes in places, towels looked unhygienic, floor extremely dusty and smells of the gutter. Same as some other reviews, when I ask to be moved they told me I have to upgrade 100k a night. Due to the extremely poor conditions of the room, we unfortunately had to say yes. What 's even more amazing is the management. We checked in at around 6 PM, and before asking to be moved, we asked the “receptionist” to have our rooms cleaned. Long story short, apparently only one person works night shifts as the concierge, receptionist, cleaning service and F&B. It 's no wonder that cleanliness is subpar, given the borderline-unethical lack of manpower.

No resepsionis, just security. And my reservation not listed. I'm waiting during security comfirm with someone. Poor sanitised and the AC not cold enough.