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I was very satisfied with the service provided. The staff was friendly, polite, and responsive to customer needs. The atmosphere was also comfortable, making my visit a pleasant experience. I hope this quality of service continues.

I took my elderly mother with me. I got out of the car and the staff immediately brought a wheelchair and quickly assisted her. I didn't even expect the hotel to provide one. That's the best, thank you, sir.

Great stay, staff was very accommodating and friendly. The AC in our room was hot and they immediately fixed it!

My stay at the Gunawangsa MERR Surabaya Hotel was quite enjoyable. The rooms were comfortable and clean, and the amenities were quite complete. Its strategic location in the MERR area makes it easy to travel to various parts of Surabaya. The hotel's atmosphere is also peaceful, making it suitable for both staycations and business trips. The service was friendly, and the check-in/check-out process was quite easy. Overall, my stay here was satisfactory and well worth the price.

Very comfortable, with amenities that exceed expectations. The location is adjacent to Bungkul Park, but quite quiet. It's also quite close to a prayer room (musholla) or mosque nearby.

Absolutely the best! Thank you, Mr. Akbar, for upgrading our room. My son was thrilled. The service was excellent. The food was varied, with lots of choices.

The hotel staff is very friendly, the elevator smells good, all the rooms smell good, the hotel is clean and tidy, the food is delicious.

I really enjoyed staying here. All the staff were friendly and the whole process was easy. I've stayed here many times.

This was our first time staying here, and our first impressions were very satisfying. The room was spacious, well-appointed, and the breakfast was excellent. The staff were friendly and very helpful. And most importantly, the hotel is very close to ITS, where our son attends. Thank you.

First time staying here, and felt comfortable because the staff were friendly and communicative. Apart from the large selection of room service menus, there are also many dining options to suit your taste. I deliberately chose this hotel because it was close to the training venue, and it turned out it was also not far from the city center. However, you still get a calm atmosphere and are far from the noise of passing vehicles, even though you are right on the side of the road.

The hotel staff was very helpful with customer requests. I was traveling with my parents and family and had previously requested a connecting room, and the staff helped provide one. Thank you.

I recently had the pleasure of staying at Wyndham Surabaya for 4 days and 4 nights, and I can honestly say it was an amazing experience from start to finish. This 5-star hotel at Jl. Basuki Rahmat is truly in the heart of Surabaya - close to Tunjungan Plaza, great location, but once you enter the lobby you feel pure luxury and calm away from the city buzz. The room was spacious, impeccably clean, modern, and very comfortable with everything I needed - fast WiFi, Smart TV, cozy bedding, and a beautiful city view. Breakfast buffet at Tangerine Restaurant was outstanding with so many Indonesian and international options. The outdoor pool, gym and spa facilities were top-notch. But what made this stay truly unforgettable was the service. A very special mention to Ms. Eva - she is an asset to Wyndham Surabaya. Her hospitality is exceptional. Always smiling, very professional, attentive, and goes above and beyond to make guests feel welcome and valued. She handled everything with such grace and genuine care. Great staff like Eva is the reason guests come back. To the entire team at Wyndham Surabaya - thank you for 4 amazing days. You have set a very high standard. I will definitely be back and highly recommend this hotel to anyone visiting Surabaya. Highly recommended!

First time, but I loved it. Complete facilities, clean, cool, and comfortable. I'll definitely come back here if I ever come back to Surabaya 😇

As usual, I helped a friend from out of town check in here. I always ask to stay here because the hotel is clean, smells good, the service is excellent, and the rooms are comfortable.

One of my and my family's favorite hotels to stay. The hotel was placed in the middle of the city, so we could go anywhere easily. The room was clean and spacious. The breakfast was tasty. And importantly, all staff were friendly and helpful. Will be back again someday.

Staff is very nice. The room is clean and spacious. I stayed for one more day. The price was okay. Worth it to stay in my experience.

Nice service, clean rooms.

The hotel is 5 minutes away from the train station. The receptionist was very helpful and kind, even prepared breakfast in the box for us after knowing we have to check out very early to catch up for the train. The room was clean and nice.

For the first time staying at this hotel. But the hotel was great! Room very comfortable and clean.

The first time I stayed at this hotel was very good, the staff were very friendly, and very helpful when there were problems, fast response, I recommend it here, if I go to Surabaya again, I can stay at this hotel again.

Had a great 3 nights at Sahid. Secure Wi-Fi, good hot water, free room upgrade, smart TV, good breakfast, hairdryer and iron available, good room service, and a welcome drink. Close to culinary spots, malls, the Submarine Monument, and Gubeng Station. It was a blast!