The service is good and the food and rooms are comfortable, suitable for families.

It's very comfortable, clean, the lobby smells great, and the staff are very friendly. I got a room with a great view and a clear view of Surabaya. The location is very strategic, close to the mall and the station, and there are many amenities. I also got a free 1-hour late check-out. Next time I go to Surabaya, I'll stay here again 🥰

The staff is very friendly. How many reviews have I made for Platinum? I'm a regular customer.

The staff explained well, the place is easy to get to everywhere, close to the city center.

Great stay, staff was very accommodating and friendly. The AC in our room was hot and they immediately fixed it!

The hotel staff is friendly and the hotel location is close to Bungkul Park, looking for dinner is also close.

With the hotel's strategic location in the heart of the Surabaya metropolis, it's easily accessible by private car or public transportation. The hotel's comfortable environment, supported by welcoming staff, and the ambiance of its rooms and amenities create a memorable stay.

The hotel staff is very friendly, the elevator smells good, all the rooms smell good, the hotel is clean and tidy, the food is delicious.

The hotel staff is very friendly, even the security, the rooms are very clean, in short the hotel is great.

Great central location, within walking distance of Tunjungan Plaza, with plenty of restaurants and cafés nearby. The staff were very friendly and helpful, and the room was a decent size—not too small.

The hotel staff was friendly. I asked to borrow an iron upon check-in, but before I even got to my room, another staff member was already there to take me to the elevator. Very quick 😊. Thank you, MaxOne Tidar Surabaya.

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

The room feels better than before. The staff is very friendly and helpful. They interact with the guests.

I tried nasi goreng cakalang for my dinner menu. This menu was suggested by a friendly and helpful staff named Alya. The nasi goreng was delicious. Thanks for her suggestion! I appreciate it 😉

I spent two memorable nights here for a weekend. One of my favorite things about the hotel is the rooftop pool, which offers stunning city views and makes relaxing even more enjoyable. The gym is also excellent, with a stunning view that makes exercising even more enjoyable. The location is strategic, the rooms are comfortable and clean, and the overall atmosphere of the hotel is calming and perfect for unwinding. Thank you for a wonderful stay. It will definitely be one of my choices when I visit Surabaya again. 😍🏙️🏊‍♀️💪🏻

The hotel staff is friendly, there are many food vendors around the hotel.

The service doesn't take long, it's very fast, the staff are friendly, the facilities are now better, there's breakfast, the best.

Overall, the hotel is okay, but the room isn't very soundproof because I got a room at the front of the building, the part closest to the roundabout and the railway crossing. But access is limited.

One of my and my family's favorite hotels to stay. The hotel was placed in the middle of the city, so we could go anywhere easily. The room was clean and spacious. The breakfast was tasty. And importantly, all staff were friendly and helpful. Will be back again someday.

The best place to stay when you're in Surabaya. Love the breakfast food varieties.

I stayed in September 2026. Ambiance/Facilities: The hotel ambiance looks grand, and is quite convincing as a star hotel. Food: Breakfast is very varied with a fairly good level of maturity. Staff Assistance: The staff is very friendly and very helpful. Highlights: Large room size and location close to the center of Surabaya. Price: Reasonable price with good quality. Location: Close to Tunjungan Plaza Mall.