The lady at reception very rude

There were alot of youngsters in each room. I was in the middle room, and both the right and left rooms were so noisy and inconsiderate, banging of doors, laughing and making alot of noise thus making me and my kids difficult to sleep. Had to go down to reception to ask for a change of room. Receptionist was kind indeed, she understands and allow us to change room. Overall is unsatisfying to go as a family to this hotel.

Awesome stay. The hotel was clean and very accessible. The only thing that had a problem was the wifi during night time. The wifi isn’t stable. But overall it was a great stay!

Room had no city view as indicated, I told staff 70-80% of the view is facing our own building, staff pretended like she didn't know but I'm sure they all knew. Anyways they supposedly "upgraded" us to a diff room on the same floor with park view, the view was nothing to write home about but it was okay. We loved the room however, amenities were great, room layout was awesome, all things considered room was fantastic for its accommodation. Then came our 2nd surprise, small black ants started surfacing at the pane near the window. Thankfully only a couple, I cleared them all for the fear that they might crawl up into our cushion sitting area. We didn't make a big fuss about it, it was just a few ants so we disregarded it and went about our day. Then came our 3rd surprise, when showering, the water temperature was fluctuating very badly. It suddenly turned very hot by itself, and than after a few seconds it changed back to the temperature we set, it kept doing that on its own accord repeatedly when showering thus making it very difficult to shower in peace. We have to constantly worry about when the water temp is going to go crazy and we have to quickly move out of the way, it was such a hassle. We didn't call the reception to complain or anything, we made do with it since it was only 2 nights, and we told the staff about it only upon our check-out. We assured her that me and my fiance enjoyed our room accommodation regardless of the problems. This would be a positive review if it was just the ants and water temp problem though, but because they gave us a room with no "view" and called it a "city-view room", it's not ethical in my opinion. I'll be open to staying there again in the future, hopefully situation improves.

For a reasonable price of 78 dollars or lesser depending on the room you select, Fragrance hotel Balestier is clean with basic amenities like kettle, bottled water and clean bed and toilet provided. The room I selected is the Deluxe Loft. The photos from the management are on point. The layout varies depending on the room given. Room is clean and fresh when I checked in. I have my own private and clean balcony which is big enough to have a mini barbecue. However, tropical Singapore kept me in my room most of the time. Air-con is cold and silent located next to my loft bed. Do adjust the temperature and fan speed accordingly. The kettle I got looks almost new. Shower Heater is functioning well. Toilet is clean and well maintain. Bring you own shower gel and shampoo too for best comfort. Bed, pillows and sheets are clean and comfortable. Do bring your own pillows, teddy bear and blanket if you desire maximum comfort. The loft is sturdy and no squeaking when you roll in bed. I got a level 5 loft and it’s quiet most of the time. I am not sure if I am the only one living on the floor. However, there might be a few things I want to highlight. The lightings in the room and toilet can be brighter or have more lightings. It can get quite dim at night. Balcony could use a night lamp. The night is the best to chill in the balcony. (Bring your own tent/ picnic mat/ camping lamp). Do also bring a 2 m long extension multiplug as there’s no power sockets near the bed. The tv signal can also be improved. Bring some hooks and hangers if you got many clothes to unpack. Becareful when climbing up and down the loft too. Overall, I am very impress with Fragrance Hotel Balestier so far. The receptionists are friendly and welcoming. The Hotel is well maintained and clean. Good for small staycation if you need some private space away from home. The hotel is centrally located with many food places and shopping centers nearby. I am here for 4 nights. And I wish I have more! I hope my photo helps. Forgive for my personal stuff scattered in the photos(:

Smelly bathroom and dirty bedroom floor.

Most pleasant to stay here. Nice welcoming staff, great area and strategic place to get food.

hot water does not work, the bathroom door cannot be locked, the room is not soundproof, the sound from outside the room is very easy to hear.