My first choice of hotel when I'm traveling to Surabaya. Good location in the city center, comfortable bedding, friendly and attentive staff, easy check-in/out, spacious coffee shop at the lobby.
The warmest welcoming. Thank you for all staff from all departments. All of you do your job excellently. I'm impressed with the hospitality. I will come again for sure 100/10
The location is only a few light walks away from Tunjungan Plaza, which is nice. The room itself is nice and a proper rest is possible here. I applaud the shower too which has functioning partition door to separate it from the toilet. For this price, its really good!
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
The room is amazing! The living room is huge. Family friendly. All rooms have kitchen. Only cons is that the hotel do not provide iron and iron board to use. They only do pressing service 3 pieces for Rp40,000.
Awesome hospitality for the room and also the staff. Great staycation I ever had. Thank you Ciputra world hotel. Yummy breakfast. Kids friendly. Hope can stay one day. Thank you.
Staf hotel sangat ramah, makanan enak-enak, ada jamu temu lawak enak juga, dan saya suka bumbu gado-gadonya pas rasanya. Kolam renangnya juga bagus dan bersih. Best lah.
All staff really know how it work, excellent services. Comfy and hommy hotel. KFC just next to the hotel and Indomaret just walking distance. Good location.
Bagus banget di sini, kamar hotelnya minimalis tapi bagus dekorasi dan nyaman banget karena di setiap kamar ada balkon. Mau ke mana-mana dekat, ada banyak makanan juga di sekitarnya, so far semua fasilitas enggak ada yang enggak bagus semuanya bagus banget dan berjalan lancar, terima kasih, next time bisa ke sini lagi deh😇 maaf enggak bisa menyediakan dokumentasi
the hotel is nice, clean and comfortable. the service is also very good, close to the mall, and close to everywhere, and very good service. Recommended
From the first time my foot step the Santika Pandegiling I feel the warm welcome from the staff. The receptionist voice intonation was so perfect so that make me feel like I am welcoming by them, if I am not mistaken her name was Ellen. Then again I enter room and I was surprise when I saw a welcome cake and welcome letter with my name mentioned in the table, small touch but meaningful. The breakfast was so delicious. Everything was so amazing here. For sure I will be coming back here
Good hotel. 4 star hotel. Good room, New hotel, breakfast also good. Pool very good. I stay there everytime go to surabaya city. Already 5 times stay at this hotel
Second time stay at this hotel. just stay vacation with my beloved family during long weekend. only at Surabaya because of pandemic & we decided to stay at here. this hotel is very comfort, clean, we enjoy it very much. we choose space room & I think this room is suitable for big family. in the morning, breakfast is delicious, we like it. the last but not the least this hotel have implemented health protocols well. so don't worry if you want to stay at this hotel. this hotel is one of the best choice hotel if you want to vacation but still in Surabaya with family.
Very cool, the rooms are very comfortable, the people are also very friendly, the food is pretty good, if I have free time for vacation I will definitely come back here again 💖😉
The hotel is great for a short escape. The location is very strategic, the room is wide and clean, the service is excellent! They gave me a non-smoking room as I requested and I am so grateful for that. And what great next is that they gave guests a reusable and refilled water bottle and glasses so that no plastic wasted. Go Green!
Their staff is very nice and helpful. My son got sick in midnight and the staff offered me to take my son to the hospital. Facility, the bed is really comfortable. Breakfast is okay.