At first I thought this hotel is overrated! But once I tried staying here, I understand why it's always fully booked! OK the hotel is great, facilities are awesome, high quality amenities, delicious food, warm swimming pool, complimentary tea time, and lots of activities for kids. But the best this hotel offers is their service! All staffs are amazing, kind, helpful, and cheerful! They seem to have this energy that makes us happy. Always try to help, always greets, always say yes to every request. All staffs are amazing but miss Regina from front office is the best of all. She really did the extra mile to make sure our stay is perfect, she even sent complimentary cake for my daughter ❤️. This hotel has the best health protocol in place compared to other hotels I've been. Pedulilindungi wherever we go (one person one scan, and the staff really makes sure we scan it). Staffs help handling the food at breakfast (minimize cross contamination). I will definitely be back!