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The impression of luxury is immediately apparent upon entering the lobby. The rooms are spacious, fully equipped with amenities, and the furnishings are luxurious. The hotel staff is very friendly and helpful. Next time in Surabaya, I'll choose the same hotel.

A really great hotel. The location isn't too downtown, but it's conveniently located on a main road. There's a small playground near the lobby, and the rooms are also well-designed with a modern minimalist design. There's a cafe on the rooftop and an infinity pool that's really beautiful at night. I'll definitely stay here again if I ever come to Surabaya. 😁

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

Very friendly, the most comfortable hotel in my opinion. Very clean and everyone is friendly.

Very comfortable, with amenities that exceed expectations. The location is adjacent to Bungkul Park, but quite quiet. It's also quite close to a prayer room (musholla) or mosque nearby.

Overall, the hotel is okay, but the room isn't very soundproof because I got a room at the front of the building, the part closest to the roundabout and the railway crossing. But access is limited.

A regular hotel since its inception, strategic location, delicious hotel food, clean & cool rooms since the first time I entered, friendly reception staff and explained the room options and facilities.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

Easy check-in, great service, great cleanliness, and definitely recommended. Close to everywhere. I'll be staying here again next time!

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

I love staying here. The staff are extremely friendly and accommodating. All my requests are all done very well. I love the food and the ambiance. I would love to go back again when I visit the town.

One of the comfortable hotels… The bed, pillows, blankets are really nice… I can rest peacefully without drama👍

This is my umpteenth time staying at Pop Hotel and the service standards are still well maintained.

The security and front desk were very friendly and responsive. The rooms and other things were clean. The rooftop coffee shop was very comfortable.

The staff are friendly and helpful. The parking lot is spacious, and there's a free EV charging station. Thank you.

The hotel truly feels like home: comfortable, quiet, nice, clean, and the staff is incredibly friendly. Perfect for those feeling burnt out on life.

first staycation here, I swear I will not be disappointed, from the beginning the staff is very friendly, the hotel environment is clean and comfortable. when I checked in I looked very tired, maybe after checking in I was told to take a drink that was already prepared :') as much respect as the visitors. The hotel room is clean, the facilities are okay, the bathroom is also clean, the AC works well. at that price at the Sby hotel, it's really cheap 1000/10 basically 🥰. next time if i go to sby i will staycation here. because it is close to any destination.

Affordable price and good quality, highly recommended for long stays or transit, close to shopping centers. Clean rooms, friendly, helpful service, and comfortable.

The hotel staff was very helpful with customer requests. I was traveling with my parents and family and had previously requested a connecting room, and the staff helped provide one. Thank you.

Check-out by Mrs. Early was very easy. The hotel is beautiful and luxurious. I'll be back again.

The staff is friendly, the location is right in the city center, with plenty of street food within walking distance. The rooms are clean, and it's suitable for both short and long stays. It's highly recommended, and the price is also affordable for those on a tight budget.