seoLandmarkHeaderFormat

The impression of luxury is immediately apparent upon entering the lobby. The rooms are spacious, fully equipped with amenities, and the furnishings are luxurious. The hotel staff is very friendly and helpful. Next time in Surabaya, I'll choose the same hotel.

The security and front desk were very friendly and responsive. The rooms and other things were clean. The rooftop coffee shop was very comfortable.

Very friendly, the most comfortable hotel in my opinion. Very clean and everyone is friendly.

A regular hotel since its inception, strategic location, delicious hotel food, clean & cool rooms since the first time I entered, friendly reception staff and explained the room options and facilities.

Awesome location, great comfort, amazing food, super facilities..... Success always to the management & friendly staff

Overall, the hotel is okay, but the room isn't very soundproof because I got a room at the front of the building, the part closest to the roundabout and the railway crossing. But access is limited.

The hotel is comfortable and very aesthetic. The standard rooms are quite spacious, the beds are soft, and the water heater works well. Housekeeping also comes daily, so returning to a clean room after traveling feels really good. The price is still affordable, especially if you get a promo from clicking on the location on TikTok. The location is strategic, close to the terminal, airport, and city center. There are also many food stalls around the inn, so it's easy to find food anytime. Highly recommended for those staying in Surabaya. The staff are friendly, and the service is excellent, making guests feel comfortable and at home during their stay.

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

The hotel truly feels like home: comfortable, quiet, nice, clean, and the staff is incredibly friendly. Perfect for those feeling burnt out on life.

This sharia-compliant hotel is my top choice when staying in Surabaya. Its affordable price, cleanliness, comfort, security, and proximity to the Grand Mosque make it very satisfying. Furthermore, the 24-hour front desk and friendly staff are always ready to help. Highly recommend this hotel.

I have enjoyed this room several times, the comfortable, fragrant and very clean atmosphere.

Very comfortable, with amenities that exceed expectations. The location is adjacent to Bungkul Park, but quite quiet. It's also quite close to a prayer room (musholla) or mosque nearby.

The hotel is nice and located quite close to the airport. The staff is friendly and the rooms are quite spacious. It will probably become my go-to hotel for future visits to Surabaya or Sidoarjo. Thank you to the entire hotel management for providing excellent service.

I love staying here. The staff are extremely friendly and accommodating. All my requests are all done very well. I love the food and the ambiance. I would love to go back again when I visit the town.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

The staff are friendly and helpful. The parking lot is spacious, and there's a free EV charging station. Thank you.

first staycation here, I swear I will not be disappointed, from the beginning the staff is very friendly, the hotel environment is clean and comfortable. when I checked in I looked very tired, maybe after checking in I was told to take a drink that was already prepared :') as much respect as the visitors. The hotel room is clean, the facilities are okay, the bathroom is also clean, the AC works well. at that price at the Sby hotel, it's really cheap 1000/10 basically 🥰. next time if i go to sby i will staycation here. because it is close to any destination.