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I was very satisfied with the service provided. The staff was friendly, polite, and responsive to customer needs. The atmosphere was also comfortable, making my visit a pleasant experience. I hope this quality of service continues.

This was our first time staying here, and our first impressions were very satisfying. The room was spacious, well-appointed, and the breakfast was excellent. The staff were friendly and very helpful. And most importantly, the hotel is very close to ITS, where our son attends. Thank you.

One of my and my family's favorite hotels to stay. The hotel was placed in the middle of the city, so we could go anywhere easily. The room was clean and spacious. The breakfast was tasty. And importantly, all staff were friendly and helpful. Will be back again someday.

The service is excellent, making it a good choice for students visiting ITS Surabaya. My son lost his wallet, but when he looked for it, it was found and returned. Thank you so much to the honest and friendly staff.

The hotel staff is very friendly, the elevator smells good, all the rooms smell good, the hotel is clean and tidy, the food is delicious.

All the staff are really friendly, early check-in is allowed, you can check-in at 1 o'clock.. Love Wyndham so much ❤️

My first time staying at Grand Darmo Suite by AMITHYA, and overall, my experience was excellent. The most appealing thing about this hotel is its location, right in front of Bungkul Park. I happened to stay on a Saturday-Sunday, so I could enjoy the lively Saturday night atmosphere at Bungkul Park, and the next morning, I could also enjoy the bustling CFD (City Fair) with people exercising, strolling, and selling things. I booked a room with breakfast included. I found the breakfast to be quite good, with a selection of Indonesian food, quite appropriate for a city hotel located in the heart of the city. The room itself was comfortable, clean, and quite spacious. Overall, everything met my expectations for a city hotel. I hope that if I have the opportunity to visit Surabaya again, I can stay at Grand Darmo Suite by AMITHYA again. Recommended! 👍

The first time I stayed at this hotel was very good, the staff were very friendly, and very helpful when there were problems, fast response, I recommend it here, if I go to Surabaya again, I can stay at this hotel again.

Absolutely the best! Thank you, Mr. Akbar, for upgrading our room. My son was thrilled. The service was excellent. The food was varied, with lots of choices.

The hotel staff was very friendly, very helpful with our needs as well, our 3 night stay at Mercure Surabaya Manyar was very memorable.

The hotel is 5 minutes away from the train station. The receptionist was very helpful and kind, even prepared breakfast in the box for us after knowing we have to check out very early to catch up for the train. The room was clean and nice.

My stay at the Gunawangsa MERR Surabaya Hotel was quite enjoyable. The rooms were comfortable and clean, and the amenities were quite complete. Its strategic location in the MERR area makes it easy to travel to various parts of Surabaya. The hotel's atmosphere is also peaceful, making it suitable for both staycations and business trips. The service was friendly, and the check-in/check-out process was quite easy. Overall, my stay here was satisfactory and well worth the price.

Nice service, clean rooms.

I chose to stay at Hotel Sahid because I was participating in the ISOPLUS Run 2026, and the location was incredibly convenient, especially with its close proximity to Surabaya City Hall, where the event was held. For a rate of under IDR 300,000, I honestly found the value quite impressive. The room came with a comfortable, soft king-size bed, a pleasant city view that became especially beautiful at night, and a Daikin air conditioner that kept the room genuinely cool and comfortable. Hot water was also included, which was a nice touch after a long day and even more appreciated after participating in the run. The stay itself had a lovely balance of classic elegance and warm hospitality. The staff were genuinely friendly, courteous, and welcoming. One of the female staff members especially stood out with her graceful presence, warm smile, subtle sense of humor, and effortless way of making conversations feel comfortable. There was something naturally pleasant about her manner—elegant without trying too hard, and professional yet wonderfully human. I also really enjoyed the atmosphere of the lobby. The grand piano adds a beautiful artistic touch, and I appreciated that guests are free to play it. It gives the lobby a unique character, almost like a quiet little stage where the atmosphere can come alive through music. Overall, Hotel Sahid offers a charming combination of strategic location, classic elegance, warm hospitality, and great value. A comfortable king-size bed, beautiful night-time city views, cold AC, hot water, and an artistic lobby—all for under IDR 300,000—is genuinely hard to complain about. It made my stay for ISOPLUS Run 2026 comfortable, enjoyable, and surprisingly memorable.

First time, but I loved it. Complete facilities, clean, cool, and comfortable. I'll definitely come back here if I ever come back to Surabaya 😇

Great stay, staff was very accommodating and friendly. The AC in our room was hot and they immediately fixed it!

I took my elderly mother with me. I got out of the car and the staff immediately brought a wheelchair and quickly assisted her. I didn't even expect the hotel to provide one. That's the best, thank you, sir.

The staff is friendly, the rooms are clean and spacious, the location is strategically close to the ITS campus 👍☺️ I have stayed here twice, thank you, my child feels at home ☺️🥰

I spent two memorable nights here for a weekend. One of my favorite things about the hotel is the rooftop pool, which offers stunning city views and makes relaxing even more enjoyable. The gym is also excellent, with a stunning view that makes exercising even more enjoyable. The location is strategic, the rooms are comfortable and clean, and the overall atmosphere of the hotel is calming and perfect for unwinding. Thank you for a wonderful stay. It will definitely be one of my choices when I visit Surabaya again. 😍🏙️🏊‍♀️💪🏻

Great experience staying at this hotel. The kids had an amazing time. The room is spacious. Great location. Great hospitality.

It was a truly enjoyable stay at Hotel Tunjungan Surabaya. The service was incredibly friendly. Hotel Tunjungan is top-notch. Jaya jaya jaya.