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Help Center - travelokaPay

TPayLater

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Account, Level & Limit

My TPayLater Account is Temporarily Unavailable
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About TPayLater Level
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Why did my application for TPayLater get rejected?
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My TPayLater Account is Restricted from Purchasing
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About Introductory Level
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My TPayLater Verification Status Info
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How Long It Takes to Increase TPayLater Level
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My TPayLater Account is Unable to Open
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How to Deactivate My TPayLater Account
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How to Re-activate TPayLater account
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My TPayLater Account Has Been Blocked
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How to Increase Your TPayLater Level and Limit
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Things Causing Limit Reduction
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How to update my TPayLater Contact (phone number/email)
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What is TPayLater Available Limit?
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Why can't I use all my limits to make transactions on Traveloka?
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Purchase & Refund with TPayLater

How to Use TPayLater
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TPayLater Refund Due to COVID-19
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Refund for Purchases Made Using TPayLater
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How to Change TPayLater Tenure
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Refunding Virtual Number transactions
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Why do I still see some TPayLater bills, after my refund is already processed?
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Can I combine TPayLater payments with other payment methods?
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I cannot Purchase Using My TPayLater
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I can't make a transaction with TPayLater because the OTP code was sent to my old phone number
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How do I receive a refund for a TPayLater purchase that I have paid partially/fully?
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If I pay my flight with TPayLater, will I be able to reschedule it?
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Why can I only buy flight, hotel and train tickets with TPayLater?
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Do I still need to pay my TPayLater bill, even if I have an ongoing refund?
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I cannot Purchase Using My TPayLater
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What is the installment fee?
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I purchased a booking with a 100% refund guarantee. Why is there still an amount to pay in my TPayLater after the refund?
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What is service fee?
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Why my payment failed?
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How to Transact Using TPayLater Virtual Number
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TPayLater Bill Payments & Collection

BI Checking Issue
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How to Respond to a Collection Agent
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How to Make My TPayLater Payments
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I have BI Checking Issue, but I Never Use TPayLater
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I have Paid My TPayLater Bill to Collection Agent
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My TPayLater Payment Due Dates
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How to Ask Payment Letter
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TPayLater Payment Reminder
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I Paid to Wrong Traveloka’s Bank Account Number
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Consequences of Not Making Payments at All
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Security & Fraud

Account Sharing
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I’m not comfortable using electronic payment methods. Can I really trust TPayLater?
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Recognizing a Fraud
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How do you keep my data safe?
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Is it safe to use TPayLater for my transactions?
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Fraud Prevention
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About Gestun
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Product Information

About TPaylater Shop Online
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TPayLater Virtual Number Not Available
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About TPayLater
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How do I apply for TPayLater?
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What is payment with In-store QR?
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How to get Shop Online with TPayLater feature?
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About Paylater Card
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What is TPayLater?
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I have a TPayLater account, but why can't I scan the QR code?
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I have a TPayLater account, but why can't I use the Shop Online feature?
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How to Get a Paylater Card
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How to use Shop Online with TPayLater?
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I have a TPayLater account, but why can’t I use it for transactions at the stores?
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How to Activate Paylater Card
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How is traveloka points calculated when using Paylater Card?
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Where can I use the Shop Online feature?
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I want to pay at the store and I have Traveloka Account. However, I don’t have TPayLater Account, can I pay with another payment method?
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Refunding Virtual Number transactions
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If I have applied TPayLater and already got the approval email, how should I use my TPayLater for In-store QR?
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Why did my Shop Online transaction fail?
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When do I receive Loyalty Points for Paylater Card transactions?
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I know my available limit on TPayLater page is Rp20.000.000, but when I want to confirm my In-store QR transaction, the available limit is less than that?
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My transaction was refunded by the merchant, how do I apply for a refund on TPayLater?
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Why are My Point I Received not match?
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I've made a payment, but my bill hasn't been paid. What should I do?
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Why is the limit I can use on the Shop Online feature less than my TPayLater limit?
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Customer Dissatisfaction & Complaints

Customer Complaints Submission Procedure
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travelokaPay

travelokaPay

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General Information

I Haven't Received My Ticket but I Have Paid
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What is travelokaPay?
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Customer Complaints Submission Procedure
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How do I register to and access travelokaPay?
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I Make a Wrong Transfer to Traveloka
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What are the payment methods supported by travelokaPay?
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How to Submit Refund If I Make Multiple Payment
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How do I check my account verification status? How long does it take to verify an account?
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I Already Paid for My Reschedule Booking, But the Ticket is Not Issued
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I want to Cancel My Booking, but I Already Paid
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Why My Payment is Not Verified
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My Cards

About My Cards
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How to Add a Credit or Debit Card to My Cards
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Does Traveloka save my credit card details?
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Payment Methods Eligibility for My Cards
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How to Remove a Credit or Debit Card in My Cards
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What types of credit cards can be used in My Cards?
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How to Activate a Debit Card for Online Transactions
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About 100% Money Back Guarantee
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How to Change the Authentication Settings for My Cards
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Debit Card Cannot be Saved or Used
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UANGKU Balance

How to Top Up UANGKU Balance
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What can I do with UANGKU Balance?
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What is UANGKU?
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Maximum Balance of Each Account
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Does UANGKU Balance have an expiration date?
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If I pay with UANGKU Balance and then request a refund, how will I be refunded?
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What is the relationship between Traveloka and UANGKU?
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How to Pay for My Booking with UANGKU Balance
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Top-up Amount Not Reflected in My Balance
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How to Check My UANGKU Balance and Transaction History
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Issues with UANGKU Balance at Traveloka
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Can I combine UANGKU Balance and other payment method to make a payment for my booking?
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Can I use UANGKU Balance to pay in currencies other than Indonesian rupiah?
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How do I withdraw my UANGKU balance to my bank account?
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I tried paying my purchase with UANGKU Balance and the system sent the OTP to my now inactive email/phone number. I can’t pay for the purchase. What should I do?
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Traveloka Mandiri Card

How to Get a Traveloka Mandiri Card
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Rejected Application
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About Traveloka Mandiri Card
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How to Activate a Traveloka Mandiri Card
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Traveloka Mandiri Card Application Status and Delivery
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