Help Center - travelokaPay

My TPayLater Account is Temporarily Unavailable

About TPayLater Level

Why did my application for TPayLater get rejected?

My TPayLater Account is Restricted from Purchasing

About Introductory Level

My TPayLater Verification Status Info

How Long It Takes to Increase TPayLater Level

My TPayLater Account is Unable to Open

How to Deactivate My TPayLater Account

How to Re-activate TPayLater account

My TPayLater Account Has Been Blocked

How to Increase Your TPayLater Level and Limit

Things Causing Limit Reduction

How to update my TPayLater Contact (phone number/email)

What is TPayLater Available Limit?

Why can't I use all my limits to make transactions on Traveloka?

How to Use TPayLater

TPayLater Refund Due to COVID-19

Refund for Purchases Made Using TPayLater

How to Change TPayLater Tenure

Refunding Virtual Number transactions

Why do I still see some TPayLater bills, after my refund is already processed?

Can I combine TPayLater payments with other payment methods?

I cannot Purchase Using My TPayLater

I can't make a transaction with TPayLater because the OTP code was sent to my old phone number

How do I receive a refund for a TPayLater purchase that I have paid partially/fully?

If I pay my flight with TPayLater, will I be able to reschedule it?

Why can I only buy flight, hotel and train tickets with TPayLater?

Do I still need to pay my TPayLater bill, even if I have an ongoing refund?

I cannot Purchase Using My TPayLater

What is the installment fee?

I purchased a booking with a 100% refund guarantee. Why is there still an amount to pay in my TPayLater after the refund?

What is service fee?

Why my payment failed?

How to Transact Using TPayLater Virtual Number

BI Checking Issue

How to Respond to a Collection Agent

How to Make My TPayLater Payments

I have BI Checking Issue, but I Never Use TPayLater

I have Paid My TPayLater Bill to Collection Agent

My TPayLater Payment Due Dates

How to Ask Payment Letter

TPayLater Payment Reminder

I Paid to Wrong Traveloka’s Bank Account Number

Consequences of Not Making Payments at All

Account Sharing

I’m not comfortable using electronic payment methods. Can I really trust TPayLater?

Recognizing a Fraud

How do you keep my data safe?

Is it safe to use TPayLater for my transactions?

Fraud Prevention

About Gestun

How to apply for TPayLater Protection?

Why is the amount of my first installment higher than that of the following months?

What is TPayLater Protection?

About TPaylater Shop Online

My ticket is refunded. Can I cancel the insurance and get the premium back?

What will I get if I apply TPayLater Protection?

When and how long is the coverage period?

About TPayLater

How do I apply for TPayLater?

What is payment with In-store QR?

About Paylater Card

TPayLater Virtual Number Not Available

What is TPayLater?

How to get Shop Online with TPayLater feature?

How to Get a Paylater Card

I have a TPayLater account, but why can't I use the Shop Online feature?

I have a TPayLater account, but why can't I scan the QR code?

How to Activate Paylater Card

I have a TPayLater account, but why can’t I use it for transactions at the stores?

What is a receivable transfer?

How to use Shop Online with TPayLater?

Where can I use the Shop Online feature?

How is traveloka points calculated when using Paylater Card?

I want to pay at the store and I have Traveloka Account. However, I don’t have TPayLater Account, can I pay with another payment method?

Refunding Virtual Number transactions

If I have applied TPayLater and already got the approval email, how should I use my TPayLater for In-store QR?

Why did my Shop Online transaction fail?

When do I receive Loyalty Points for Paylater Card transactions?

Why are My Point I Received not match?

How to Claim My Insurance?

I know my available limit on TPayLater page is Rp20.000.000, but when I want to confirm my In-store QR transaction, the available limit is less than that?

My transaction was refunded by the merchant, how do I apply for a refund on TPayLater?

I've made a payment, but my bill hasn't been paid. What should I do?

Why is the limit I can use on the Shop Online feature less than my TPayLater limit?

Why did the amount of my first installment get reduced?

Customer Complaints Submission Procedure