I recently had the pleasure of staying at Hotel Aria Centra Surabaya last week, and I must say, it was a delightful experience. From the moment we arrived until our departure, the hotel 's ambiance and service left a lasting impression. First and foremost, I cannot emphasize enough the commendable service provided by the hotel staff. Throughout our stay, they exhibited a remarkable level of friendliness and attentiveness. One aspect that stood out was their willingness to go above and beyond to assist guests. Despite having a substantial amount of luggage due to an event we were attending, the staff graciously helped us transport our belongings to our room. Their constant smiles and willingness to assist, even when we forgot our room key, truly exemplified their dedication to customer satisfaction. It 's these small gestures that make a significant difference in a guest 's experience. The hotel 's location is another highlight. Situated in the heart of Surabaya, it offers easy access to prominent malls and trendy spots in the city. This central location not only adds convenience to the stay but also allows guests to explore the vibrant surroundings with ease. One feature that particularly stood out to me was the hotel 's 24-hour desk service. The availability of assistance round the clock adds a sense of security and convenience, knowing that help is always at hand whenever needed. Regarding dining, while the food at Hotel Aria Centra Surabaya was satisfactory, there 's room for improvement in terms of variety and rotation. During my stay, I noticed that the menu remained relatively unchanged over the course of a few days. However, it 's worth mentioning that the quality of the food was decent, and despite the lack of variety, it didn't disappoint. In conclusion, Hotel Aria Centra Surabaya offers a pleasant and comfortable stay with its friendly staff, convenient location, and round-the-clock service. While there 's slight room for improvement in the dining options, the overall experience at the hotel was highly satisfactory. I would certainly recommend it to anyone looking for a memorable stay in Surabaya.