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The room was absolutely beautiful, spacious, and immaculately clean. It was great, and worth the price, especially since it's in a very strategic location. For a weekend, that price is absolutely top-notch.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

Very nice hotel to just chill and the outdoor areas are great for just chilling and relaxing in general. The staff were amazing and very helpful. Loved the stay.

Easy check-in, great service, great cleanliness, and definitely recommended. Close to everywhere. I'll be staying here again next time!

It was a pleasant stay, the staff were friendly and very helpful. Recommended.

It was truly impressive. From the delicious food to the clean rooms, the lobby, and all the friendly staff.

I was so satisfied staying here. The location is strategic, as it's connected to the Ciputra Mall. The staff are incredibly friendly and helpful. The rooms are spacious, clean, and well-equipped. Plus, the view from the bathtub overlooks the city, making it so relaxing. I just requested mirror art, and when I arrived, I was given two welcome cakes. One day and one night. The service was exceptional and very satisfying. 😍

The service, room, and meals are all great. Definitely the best hotel I’ve stayed so far. They care for little things and the staff are everywhere, you could easily reach them. ⭐⭐⭐⭐⭐

The hotel staff was very friendly, and the room attendants were also honest. All room amenities were provided without asking. For example, the minibar was always stocked. Thank you, Harris, for making our holiday comfortable, enjoyable, and relaxing.

Overall, the facilities and service were so good, great! Thank you so much 🫰

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

Several times staying here, nice place, comfortable, clean, the lobby is always full of people because I once checked out after dawn hehe. Top, hopefully it will maintain the comfort and cleanliness.

A very consistently good hotel in Surabaya. I've stayed here many times and the staff are all super helpful and friendly. The hotel is clean and they have a tasty breakfast set up.

Awesome location, great comfort, amazing food, super facilities..... Success always to the management & friendly staff

There's a club, a rooftop bar, and VIP karaoke. The rooms are clean and comfortable. The location is strategic. A gym and swimming pool are also available. The breakfast menu is comprehensive and delicious. There's a wide selection of food and desserts.

Perfect for staying with children. The environment is quiet, easy access from the main road, and the food is varied and delicious. The rooms are spacious and clean, and the staff is friendly and helpful.

Great stay! The room was comfortable, clean, and cozy. The staff were extremely friendly, welcoming, and helpful throughout my stay. Highly recommended, and I would love to come back again.

I always stay here every time I visit Surabaya. The service is excellent, friendly, and fast. I hope they maintain their quality. Thank you.

I highly recommend this hotel. I felt helped throughout my stay by the friendly staff, who were prompt when asked for assistance. The room was comfortable and the staff were friendly. ⭐⭐⭐⭐⭐

Overall, the hotel is okay, but the room isn't very soundproof because I got a room at the front of the building, the part closest to the roundabout and the railway crossing. But access is limited.

Clean, friendly service and strategic place.