Telkom currently provides telecommunication products for home, with IndiHome. There are three main products available in a single IndoHome package. They are as follows.

Home Phone

As the only state-owned telecommunication enterprise, Telkom Indonesia is the premier provider of home telephone services in the country. Telkom’s home telephone service is facilitated by the Plasa Telkom subsidiary, and has been included in IndiHome’s package of services.

Telkom Indonesia’s telephone service is advantageous, because it is stable, crystal clear and low-cost. There is currently a home phone package, offered by Telkom through IndiHome, which allows for 1,000 minutes worth of free phone calls. This offer is valid for both local or long distance calls, and is the equivalent of 17 hours of phone call.

Customers can have their home telephone installed by contacting Telkom, either through the contact service centre at 147, or visiting the nearest Telkom Plaza. For simplicity and the complete experience, Telkom recommends that their customers also register through IndiHome to receive the complete package. This includes internet and interactive TV.

Home phone usage naturally incurs a cost, which must be paid monthly by the user. The bill is calculated as per usage, and incorporates the following: subscription fee, local calls – DLD, international calls and cellular calls. The tariff applicable to home phone usage is dependent on two factors: distance to receiver and the time of call. The current range of home phone rates stands at IDR225,000 – 288,000 per credit for local calls, and IDR75 – 2,415 per minute for long distance calls.

Fiber-Optic Internet

Through IndiHome, Telkom offers fiber-optic internet services. This state-of-the-art technology allows the company to provide stable, high-speed internet to the public.

Fiber-optic network allows for connection speed up to 100Mbps, substantially faster than its predecessor, copper wires. Fiber-optic network also has the additional advantage of being more durable under intense weather conditions. The result is a reduced disruption during bad weather for IndiHome customers.

Telkom Indonesia offers dual or triple play internet packages. This allows its customers to have internet as well TV and/or a home phone. The package price is dependent on the chosen internet speed. Prices range from IDR285,000 – 1,750,000 per month.

Packages are also available based on just internet speeds. Fiber optic packages are available for in package sizes between 10 – 40Mbps. The monthly fees for these are between IDR250,000 – 610,000, depending on the size of the package chosen. Telkom Indonesia also imposes a one-off administrative payment of IDR125,000 for all new customers, during the first month of subscription.

UseeTV

For a complete home entertainment experience, Telkom has introduced an interactive TV product named UseeTV. Telkom claims this product is the first interactive TV service in the country. The quality of this package can be seen not only in the crisp viewing image, but also in the number of features not typically seen in ordinary TV packages.

Useful features that are noteworthy include the pause and rewind features; Video on Demand; and Video Recording. These features allow customers to fully customize their viewing experience, making it possible to watch whatever they want, whenever they want to. Customers can playback their favorite programs up to 7 days after recording. It also includes complimentary features such as music and karaoke, which ensures that customers will be thoroughly entertained without ever having to leave the house. 

For a range of viewing choices, UseeTv offers 131 main channels; 31 of which are available in HD quality. They include a range of popular local and national options, as well as dozens of popular foreign channels. These channels cover things such as entertainment, news, religion, movies, music, knowledge, lifestyle, series, sports and children-only channels.

The newest innovation in the UseeTv brand is the Hybrid Box. The IndiHome Hybrid Box is a set-top-box (STB) which functions to provide all-in-one services. This powerful device allows customers to access a variety of UseeTv programming, as well as allowing you to enjoy video streaming and internet playback directly on your TV screen.

Telkom bill is typically issued monthly, which is calculated based on your total subscriptions, and home telephone usage — which is the total of local, long distance, international and cellular calls made.

Traveloka has simplified the process by adding new Bill Payment services. You’re now able to view and pay bills through its desktop website, and mobile application (Traveloka App version 2.19 and above). To view your Telkom bill, follow these steps:

1. Access the Traveloka website (Traveloka.com) through your desktop computer or laptop. Smartphone users may use the latest version of the Traveloka App (version 2.19 and above), available for free, on the App Store and Play Store.
2. Log in to your account before trying to use this service. If you do not already have one, you’ll need to register first.
3. Once logged in, select the “Bill Payment” menu and select “Telkom” (desktop version), or select “Bills & Top-up” menu and select “Telkom”“ (Traveloka App version). This menu is located under the name of your Traveloka account.
4. Once done, enter your mobile number in the provided box. Ensure the number is entered correctly, then click “Buy Now”.
5. A pop-up menu will appear, which displays your account details, and the bill total. Check the information, ensure all are correct, including the number and customer name.

In addition to bill checking, Traveloka also allows you to pay it. Using this feature, customers no longer need to move or use any other application to continue their payment. With only a couple of clicks, users can finish their payment — all in one place. This allows customers to continue, without concern for their Telkom bills.

Once you’ve completed the procedure leading up to viewing your bill, you simply need to follow these additional steps to pay your Telkom bill through Traveloka.

1. Check, once again, the details provided for you on the pop-up screen. If it is correct, hit “Continue”.
2. This will take you directly to the Traveloka payment page. Here, you will find a number of payment options, alongside your billing details. Traveloka currently provides many payment options: UANGKU, transfer, credit card, ATM, KlikPay BCA, and Alfamart outlet.
3. Choose the most convenient method for you. After this, ensure that the payment is made within the allocated time. If you do not pay your bill within the given time, then the process must start over again from the beginning.
4. Once your payment is confirmed, you’ll receive a notification direct to your Traveloka account.
5. All the details that you’ve entered will be automatically stored in the system once payment has been completed. Therefore, you do not need to enter these details again, should you want to repeat the process through Traveloka the following month.

For your information, there is an admin fee applied whenever you pay bills on Traveloka. Typically, this is IDR2,500 but currently, there is a discount which makes it just IDR1,500 per transaction.

The home phone is still present as one of the public’s communication options; in addition to mobile phones, and smartphones. Typically, home phone users will use this method to talk for longer duration than their more mobile counterparts. To ensure this doesn’t result in rising phone bill, read and apply the following tips:

1. Determine and set a monthly phone budget. This allows you to monitor your usage of the phone effectively, and keep bills under control.
2. Use the phone when necessary. Ask yourself if the use of the home phone is necessary. If the message you wish to convey is short, and could be easily understood in the written form, consider if it would be simpler, and cheaper, to use an SMS or IM. If the message is longer, or more important then consider the phone.
3. Use a timer to keep your minutes down. Using a phone timer, or the timer setting on your gadgets to manage your call time. Once your deadline is reached, then simply end the conversation.
4. Be mindful of the individual charges on your bill to determine where the biggest expense is. Identify to where the most money is being spent, and change your habits accordingly.
5. If there are many users of the phone in your household, consider applying a lock to it. This means that anyone wishing to use it must acquire your permission. This gives you better control of how much time is being used.
6. Consider taking a package from IndiHome. These bundles give you internet, interactive TV, and home phone usage. Additionally, you can receive up to 1,000 minutes a month, for free, to local and long distance numbers. This would save you up to 17 hours of home phone charges.
7. If you ever need to phone a mobile number, then try to use a mobile provider which is the same as the receiver. Higher rates to mobile phones mean that calls to them are typically one of the biggest reasons for higher amount of home phone bills.