EN | IDR
Deals
Support
Partnership
For Corporates
Bookings
Log In
Register
Hotels
Flights
Trains
Bus & Travel
Airport Transfer
Car Rental
Things to Do
More
<

Help Center - General

General Information

General Information

More Articles

General Information

About the Traveloka QR Code Scanner
>
What is Refund Transfer Fee
>
About Traveloka Coupons
>
Available Payment Methods for Rupiah Transactions
>
What is Credit Card Installment?
>
How can I obtain a Traveloka coupon?
>
What are the differences between Transfer and ATM payment methods?
>
Supported QR Codes
>
Which credit cards are eligible for the installment program?
>
How to Enable Location Features on Your Phone for the Best Traveloka App Experience
>
How can I pay in installments?
>
How to Handle an Unrecognized QR Code
>
How to Find the Latest Promos on Traveloka
>
Will I be charged with an additional fee?
>
I do not own a BCA, BNI, BRI or Mandiri ATM card. How do I complete my payment?
>
How to Pay for My Booking via Indomaret or Alfamart
>
May I know the list of existing bank partners?
>
Inapplicable Promo Code
>
Why did my installment payment transaction fail?
>
Claiming Reimbursement for My Business Travel
>
Why was I charged the full amount in my credit card statement?
>
Can I request a refund if I pay in installment?
>
Can I cancel my installment request?
>
About Service Fee
>
More Articles

Available Payment

How to Pay Traveloka via BCA OneKlik
>
How to pay with Mandiri Virtual Account?
>
How to Pay Traveloka Tickets via ATM
>
How to Pay Traveloka Tickets via Credit Card
>
How to Pay Traveloka Tickets via Traveloka Paylater
>
How to Pay Traveloka via BCA Bank Transfer
>
How to Pay Traveloka via BNI Bank Transfer
>
How to Pay Traveloka via BRI Bank Transfer
>
How to Pay Traveloka via Bank Transfer
>
How to Pay Traveloka via Mandiri Bank Transfer
>
How to pay with CIMB Virtual Account on Traveloka
>
How to pay with BCA Virtual Account on Traveloka
>
How to Pay Traveloka via Instant Payment
>
How to Pay Traveloka via Mandiri Clickpay
>
How to pay Traveloka products via Alfamart/Alfamidi
>
How to Pay Traveloka via Retail Outlets
>
How to pay Traveloka via Indomaret
>
How to pay with BNI Virtual Account?
>
More Articles

Learn About Traveloka

Can you tell me more about Traveloka?
>
Why can’t I download Traveloka App on my device?
>
Beware of Fraudsters Claiming to Be Traveloka
>
Is Traveloka App available for BlackBerry or Windows Phone?
>
More Articles

Traveloka Priority

About Traveloka Priority
>
About Priority Points
>
Is it Priority Points redeemable?
>
How does this program work? What’s the mechanism and benefits offered?
>
Priority Points earning and spending behavior
>
More Articles

Profile and Security

More Articles

Profile and Security Info

I have not receive OTP
>
How to Deactivate My Account
>
Unknown Password Reset
>
How to Merge My Accounts
>
How to Resend OTP
>
How to Change OTP Verification Method
>
What is Traveloka PIN?
>
More Articles

Scams Report

More Articles

General Information

Beware: About Scams and How to Avoid
>
Beware: Paid Mission Scams on a Bogus Traveloka Telegram Group
>
More Articles

Traveloka Points

Updates

More Articles

Managing Your Points

Can I transfer my Points from one account to another?
>
How to Redeem My Points
>
Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?
>
How many Points will I earn from a transaction?
>
I am planning to book a hotel room using Pay at Hotel method. Can I redeem my Points for this room?
>
How to earn points
>
What will happen to my Points if I refund my booking?
>
I requested a refund after my e-ticket or hotel voucher was issued. Will my Points be credited back to my account?
>
How to Check the Points I Will Earn from a Booking
>
I Don’t Receive Points
>
If I made a booking then decide to request a refund, what will happen to my Points?
>
Earning Points from Transactions in Different Currencies
>
Earning Points from a Transaction Using a Promo Coupon
>
Will I earn Points from Pay upon Check-in bookings?
>
I earned some Points from my transaction at Traveloka. What can I use them for?
>
How many Points do I have to earn before I can redeem?
>
More Articles

Traveloka Points Info

How do I set the default currency of my Traveloka Points account?
>
Can I refund my coupon after it was redeemed?
>
How to Earn Traveloka Points
>
About Citi Rewards Points/Citi Miles Conversion
>
About Traveloka Points
>
Will I earn Points if I make a transaction using a currency different from my account’s default currency?
>
Do I have to become a Traveloka member to earn Points?
>
What are reward coupons?
>
How to Convert My Citi Rewards Points/Citi Miles to Traveloka Points
>
Why is my coupon expired?
>
How much is 1 Point worth?
>
Where can I find all of my redeemed coupons?
>
What are Pending Points and Active Points?
>
Can Points expire? If so, how long are they valid for?
>
What will happen if my coupon expires?
>
What can I use my Points for?
>
How to use a reward coupon?
>
How to Check My Traveloka Points
>
I can’t use my coupon at the merchant’s location. What should I do?
>
Why did my Extra Points, Basic Points, & Priority Points disappear?
>
How do I redeem my Points for a reward coupon?
>
Will the Priority Points I earn and use affect my Traveloka Priority progress after 7 May 2024?
>
What will happen after I use my coupon?
>
What happens if I haven't updated my Apps after 9 May 2024?
>
What will happen after I redeem my Points for a reward coupon?
>
More Articles

Gift Voucher

More Articles

Gift Voucher Info

About Gift Voucher at Traveloka
>
About Traveloka Gift Voucher for Business
>
What are the advantages of Gift Voucher in Traveloka?
>
The recipient does not receive the gift voucher. What should I do?
>
How is the gift voucher delivered?
>
How to Buy a Traveloka Gift Voucher for Business
>
What Gift Voucher category can you buy on Traveloka?
>
How to ask further questions and/or submit inquiries
>
More Articles

Managing Your Booking

If I rescheduled my Flight / Hotel / other TVLK product transaction with GV redemption, can I get my GV back?
>
Using a Promo Coupon to Purchase Gift Voucher
>
Combining Gift Voucher with Other Promo Coupons
>
How to Redeem a Gift Voucher
>
How to Buy a Gift Voucher
>
Wrong Voucher Amount or Email Address
>
May I purchase Traveloka Gift Vouchers through a 3rd party?
>
Returning Your Gift Voucher
>
Confirmation for Gift Vouchers Sent via Email
>
I cannot redeem my gift voucher. What should I do?
>
Who is eligible to redeem my gift voucher?
>
Transaction value is below the GV denomination
>
Refund for Purchase with Gift Voucher
>
Earning Points from a Transaction Using Gift Voucher
>
Transaction value is above the GV denomination
>
I did not continue to pay for my booking. What happened to my gift voucher?
>
Failed to redeem Traveloka Gift Voucher, which obtained from Traveloka Partners
>
Using Multiple Gift Vouchers in One Transaction
>
Failed apply GV codes with Credit Card (specific BIN number)
>
Can I redeem my GV in different app locale / using different currency
>
More Articles

Discount Package

More Articles

Discount Package Info

About Discount Package
>
Discount Package’s Terms and Conditions
>
More Articles

Managing Your Booking

How to Redeem a Discount Package
>
I want to know if I could reschedule a booking with a voucher from Discount Package
>
How to Buy a Discount Package
>
What if Transaction Amount below the Discount Package?
>
I want to know if I could refund a booking with a voucher from Discount Package
>
I want to know if I could redeem a voucher from Discount Package with other promo
>
What if the Transaction Amount above Discount Package?
>
I want to know if I could refund my Discount Package
>
I cannot find coupon on Payment Page or My Coupon Page
>
What if i apply Discount Package Voucher when booking Product
>
I want to know if its possible for me to transfer Discount Package to another account
>
What if i apply Discount Package Voucher with Traveloka Points when booking Product
>
More Articles

Career & Partnership

Updates

More Articles

Career & Partnership

More Articles

Traveloka Mandiri Card

Updates

More Articles

General Information

What is Traveloka Mandiri Card?
>
What are the benefits of having Traveloka Mandiri Card?
>
How much is the annual fee for this card?
>
More Articles

Application

What are the eligibility criteria to apply?
>
How do I apply for Traveloka Mandiri Card?
>
Can I apply at Bank Mandiri branches?
>
How much is the credit limit for Traveloka Mandiri Card?
>
How to get a higher credit limit for Traveloka Mandiri Card?
>
How long do I have to wait until I receive my card?
>
Why is my application for Traveloka Mandiri Card rejected?
>
More Articles

Usage & Benefits

Where can I use my Traveloka Mandiri Card?
>
Can I use Traveloka Mandiri Card for transaction overseas?
>
How do I earn Points from Traveloka Mandiri Card?
>
When will I get my Traveloka Points rewards?
>
What can I use my Traveloka Points for?
>
I haven't get my welcome bonus after my first transaction, what should I do?
>
More Articles
Partner with Traveloka

Payment Partners

About Traveloka

Follow us on

Products

Others

Download Traveloka App

Copyright © 2025 Traveloka. All rights reserved