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Help Center - General

General Information

General Information

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General Information

Hotels Ineligible for Coupon Discounts
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Available Payment Methods for Rupiah Transactions
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What is Refund Balance
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About the Traveloka QR Code Scanner
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Has my payment been received?
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What is Credit Card Installment?
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What is Refund Transfer Fee
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About Traveloka Coupons
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How can I obtain a Traveloka coupon?
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How to Find the Latest Promos on Traveloka
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Inapplicable Promo Code
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Which credit cards are eligible for the installment program?
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How is my refund converted to Refund Balance
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I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?
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What are the differences between Transfer and ATM payment methods?
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Supported QR Codes
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How to Enable Location Features on Your Phone for the Best Traveloka App Experience
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What happens if my refund is converted to Refund Balance
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How can I pay in installments?
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How to Handle an Unrecognized QR Code
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How to pay with BRI Virtual Account on Traveloka
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Will I be charged with an additional fee?
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I paid the wrong amount
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I do not own a BCA, BNI, BRI or Mandiri ATM card. How do I complete my payment?
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How to Pay for My Booking via Indomaret or Alfamart
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How can I use Refund Balance
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May I know the list of existing bank partners?
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Why did my installment payment transaction fail?
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Can I use my Refund Balance to make payment for all product on Traveloka?
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How to Pay for My Booking
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Why was I charged the full amount in my credit card statement?
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Payment Confirmation and Verification
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Can I use my Refund Balance Partially for payment?
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Can I request a refund if I pay in installment?
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Can I combine Refund Balance with other payment methods
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My Payment Proof Is Missing
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Why I can not combine my Refund Balance to another payment method?
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Can I cancel my installment request?
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Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.
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Why I can not toggle off Refund Balance as the payment method?
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Claiming Reimbursement for My Business Travel
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Duplicate Payment for One Purchase
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Can I use my Refund Balance in another currency?
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Unsuccessful Credit Card Transaction
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Does my Refund Balance have a validity date?
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Can I transfer my Refund Balance to another Traveloka users?
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How to withdraw my Refund Balance
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About Service Fee
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Is there a minimum or maximum amount for using Refund Balance
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Why Traveloka needs my proof documents when I withdraw my Refund Balance?
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Why my Refund Balance withdrawal status is hanging in IN PROGRESS?
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Can I withdraw my Refund Balance in partial amount?
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Is there any maximum amount Refund Balance I can withdraw?
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How many time I can withdraw my Refund Balance?
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Can I use the bank account in difference currency from my Refund Balance?
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Can I use coupons and/or gift voucher when transact with Refund Balance
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More Articles

Available Payment

How to Pay Traveloka via BCA OneKlik
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How to pay with Mandiri Virtual Account?
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How to Pay Traveloka Tickets via ATM
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How to Pay Traveloka Tickets via Traveloka Paylater
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How to Pay Traveloka via BCA Bank Transfer
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How to Pay Traveloka via BNI Bank Transfer
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How to Pay Traveloka via BRI Bank Transfer
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How to Pay Traveloka via Bank Transfer
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How to Pay Traveloka via Mandiri Bank Transfer
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How to pay with CIMB Virtual Account on Traveloka
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How to pay with BCA Virtual Account on Traveloka
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How to Pay Traveloka via Instant Payment
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How to Pay Traveloka via Mandiri Clickpay
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How to pay Traveloka products via Alfamart/Alfamidi
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How to Pay Traveloka via Retail Outlets
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How to pay Traveloka via Indomaret
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How to pay with BNI Virtual Account?
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Learn About Traveloka

Why can’t I download Traveloka App on my device?
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Can you tell me more about Traveloka?
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Is Traveloka App available for BlackBerry or Windows Phone?
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Traveloka Priority

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Profile and Security

Updates

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Profile and Security Info

How to Resend OTP
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I have not receive OTP
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How to Deactivate My Account
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Unknown Password Reset
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How to Unlock My Account
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How to Add or Remove an Email Address/Mobile Number
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How to Resend OTP
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How to Change OTP Verification Method
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What is Traveloka PIN?
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Scams Report

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General Information

Beware: About Scams and How to Avoid
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Beware: Paid Mission Scams on a Bogus Traveloka Telegram Group
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Traveloka Points

Updates

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Managing Your Points

Can I transfer my Points from one account to another?
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How to Redeem My Points
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Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?
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How many Points will I earn from a transaction?
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I am planning to book a hotel room using Pay at Hotel method. Can I redeem my Points for this room?
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How to earn points
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What will happen to my Points if I refund my booking?
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I requested a refund after my e-ticket or hotel voucher was issued. Will my Points be credited back to my account?
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How to Check the Points I Will Earn from a Booking
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I Don’t Receive Points
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If I made a booking then decide to request a refund, what will happen to my Points?
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Earning Points from Transactions in Different Currencies
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Earning Points from a Transaction Using a Promo Coupon
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Will I earn Points from Pay upon Check-in bookings?
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I earned some Points from my transaction at Traveloka. What can I use them for?
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How many Points do I have to earn before I can redeem?
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More Articles

Traveloka Points Info

How to Earn Traveloka Points
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About Traveloka Points
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Can I refund my coupon after it was redeemed?
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How do I set the default currency of my Traveloka Points account?
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About Citi Rewards Points/Citi Miles Conversion
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Do I have to become a Traveloka member to earn Points?
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Will I earn Points if I make a transaction using a currency different from my account’s default currency?
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What are reward coupons?
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How to Convert My Citi Rewards Points/Citi Miles to Traveloka Points
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How much is 1 Point worth?
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Why is my coupon expired?
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Where can I find all of my redeemed coupons?
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What are Pending Points and Active Points?
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What will happen if my coupon expires?
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Can Points expire? If so, how long are they valid for?
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How to Check My Traveloka Points
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What can I use my Points for?
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How to use a reward coupon?
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I can’t use my coupon at the merchant’s location. What should I do?
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Why did my Extra Points, Basic Points, & Priority Points disappear?
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How do I redeem my Points for a reward coupon?
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Will the Priority Points I earn and use affect my Traveloka Priority progress after 7 May 2024?
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What will happen after I use my coupon?
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Can I combine Points with coupons during transactions?
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What happens if I haven't updated my Apps after 9 May 2024?
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What will happen after I redeem my Points for a reward coupon?
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Gift Voucher

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Gift Voucher Info

About Gift Voucher at Traveloka
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The recipient does not receive the gift voucher. What should I do?
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What are the advantages of Gift Voucher in Traveloka?
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How is the gift voucher delivered?
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What Gift Voucher category can you buy on Traveloka?
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How to ask further questions and/or submit inquiries
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More Articles

Managing Your Booking

If I rescheduled my Flight / Hotel / other TVLK product transaction with GV redemption, can I get my GV back?
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Using a Promo Coupon to Purchase Gift Voucher
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Combining Gift Voucher with Other Promo Coupons
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How to Redeem a Gift Voucher
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How to Buy a Gift Voucher
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Wrong Voucher Amount or Email Address
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May I purchase Traveloka Gift Vouchers through a 3rd party?
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Returning Your Gift Voucher
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Confirmation for Gift Vouchers Sent via Email
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I cannot redeem my gift voucher. What should I do?
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Who is eligible to redeem my gift voucher?
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Transaction value is below the GV denomination
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Refund for Purchase with Gift Voucher
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Earning Points from a Transaction Using Gift Voucher
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Transaction value is above the GV denomination
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I did not continue to pay for my booking. What happened to my gift voucher?
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Failed to redeem Traveloka Gift Voucher, which obtained from Traveloka Partners
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Using Multiple Gift Vouchers in One Transaction
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Failed apply GV codes with Credit Card (specific BIN number)
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Can I redeem my GV in different app locale / using different currency
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Discount Package

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Discount Package Info

About Discount Package
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Discount Package’s Terms and Conditions
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More Articles

Managing Your Booking

How to Redeem a Discount Package
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I want to know if I could reschedule a booking with a voucher from Discount Package
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How to Buy a Discount Package
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What if Transaction Amount below the Discount Package?
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I want to know if I could refund a booking with a voucher from Discount Package
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I want to know if I could redeem a voucher from Discount Package with other promo
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What if the Transaction Amount above Discount Package?
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I want to know if I could refund my Discount Package
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I cannot find coupon on Payment Page or My Coupon Page
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What if i apply Discount Package Voucher when booking Product
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I want to know if its possible for me to transfer Discount Package to another account
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What if i apply Discount Package Voucher with Traveloka Points when booking Product
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Career & Partnership

Traveloka Mandiri Card

Updates

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General Information

What is Traveloka Mandiri Card?
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What are the benefits of having Traveloka Mandiri Card?
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How much is the annual fee for this card?
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Application

What are the eligibility criteria to apply?
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How do I apply for Traveloka Mandiri Card?
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Can I apply at Bank Mandiri branches?
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How much is the credit limit for Traveloka Mandiri Card?
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How to get a higher credit limit for Traveloka Mandiri Card?
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How long do I have to wait until I receive my card?
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Why is my application for Traveloka Mandiri Card rejected?
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More Articles

Usage & Benefits

Where can I use my Traveloka Mandiri Card?
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Can I use Traveloka Mandiri Card for transaction overseas?
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How do I earn Points from Traveloka Mandiri Card?
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When will I get my Traveloka Points rewards?
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What can I use my Traveloka Points for?
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I haven't get my welcome bonus after my first transaction, what should I do?
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