Help Center - General

Has my payment been received?

What is Refund Transfer Fee

What is Credit Card Installment?

About the Traveloka QR Code Scanner

About Traveloka Coupons

What are the differences between Transfer and ATM payment methods?

How can I obtain a Traveloka coupon?

Which credit cards are eligible for the installment program?

Supported QR Codes

How to Handle an Unrecognized QR Code

How can I pay in installments?

How to Pay for My Booking

Will I be charged with an additional fee?

How to Pay for My Booking via Indomaret or Alfamart

I do not own a BCA, BNI, BRI or Mandiri ATM card. How do I complete my payment?

How to Find the Latest Promos on Traveloka

Payment Confirmation and Verification

May I know the list of existing bank partners?

Inapplicable Promo Code

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Why did my installment payment transaction fail?

How will I receive the one-time password (OTP) to complete my payment?

Why was I charged the full amount in my credit card statement?

Claiming Reimbursement for My Business Travel

I Paid the Wrong Amount

Can I request a refund if I pay in installment?

Can I cancel my installment request?

My Payment Proof Is Missing

About Service Fee

How to Pay Traveloka via BCA OneKlik

How to pay with Mandiri Virtual Account?

How to Pay Traveloka Tickets via ATM

How to Pay Traveloka Tickets via Credit Card

How to Pay Traveloka Tickets via Traveloka Paylater

How to Pay Traveloka via BCA Bank Transfer

How to Pay Traveloka via BNI Bank Transfer

How to Pay Traveloka via BRI Bank Transfer

How to Pay Traveloka via Bank Transfer

How to Pay Traveloka via Mandiri Bank Transfer

How to pay Traveloka via Indomaret

How to pay with BCA Virtual Account on Traveloka

How to Pay Traveloka via Instant Payment

How to Pay Traveloka via Mandiri Clickpay

How to pay Traveloka products via Alfamart/Alfamidi

How to Pay Traveloka via Retail Outlets

How to pay with BNI Virtual Account?

Can you tell me more about Traveloka?

Why can’t I download Traveloka App on my device?

Beware of Fraudsters Claiming to Be Traveloka

Get help or contact Traveloka Support

Where can I get the Traveloka App?

Is Traveloka App available for BlackBerry or Windows Phone?

About Traveloka Priority

About Priority Points

Is it Priority Points redeemable?

How does this program work? What’s the mechanism and benefits offered?

Priority Points earning and spending behavior

Beware: About Scams and How to Avoid

Beware: Paid Mission Scams on a Bogus Traveloka Telegram Group

Can I transfer my Points from one account to another?

How to earn points

How to Redeem My Points

Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?

Will I earn Points from Pay upon Check-in bookings?

How many Points will I earn from a transaction?

What will happen to my Points if I refund my booking?

If I made a booking then decide to request a refund, what will happen to my Points?

How to Check the Points I Will Earn from a Booking

I requested a refund after my e-ticket or hotel voucher was issued. Will my Points be credited back to my account?

I am planning to book a hotel room using Pay at Hotel method. Can I redeem my Points for this room?

Earning Points from Transactions in Different Currencies

I earned some Points from my transaction at Traveloka. What can I use them for?

Earning Points from a Transaction Using a Promo Coupon

How many Points do I have to earn before I can redeem?

I Don’t Receive Points

Can I refund my coupon after it was redeemed?

How do I set the default currency of my Traveloka Points account?

About Citi Rewards Points/Citi Miles Conversion

How to Earn Traveloka Points

What are reward coupons?

About Traveloka Points

How to Convert My Citi Rewards Points/Citi Miles to Traveloka Points

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

Why is my coupon expired?

Do I have to become a Traveloka member to earn Points?

Where can I find all of my redeemed coupons?

How much is 1 Point worth?

What will happen if my coupon expires?

How to use a reward coupon?

How to Check My Traveloka Points

What are Pending Points and Active Points?

What can I use my Points for?

I can’t use my coupon at the merchant’s location. What should I do?

How do I redeem my Points for a reward coupon?

Can Points expire? If so, how long are they valid for?

What will happen after I use my coupon?

What happens if I haven't updated my Apps after 9 May 2024?

What will happen after I redeem my Points for a reward coupon?

About Gift Voucher at Traveloka

About Traveloka Gift Voucher for Business

What are the advantages of Gift Voucher in Traveloka?

The recipient does not receive the gift voucher. What should I do?

How is the gift voucher delivered?

How to Buy a Traveloka Gift Voucher for Business

What Gift Voucher category can you buy on Traveloka?

How to ask further questions and/or submit inquiries

If I rescheduled my Flight / Hotel / other TVLK product transaction with GV redemption, can I get my GV back?

Using a Promo Coupon to Purchase Gift Voucher

Combining Gift Voucher with Other Promo Coupons

How to Redeem a Gift Voucher

How to Buy a Gift Voucher

Wrong Voucher Amount or Email Address

May I purchase Traveloka Gift Vouchers through a 3rd party?

Returning Your Gift Voucher

Confirmation for Gift Vouchers Sent via Email

I cannot redeem my gift voucher. What should I do?

Who is eligible to redeem my gift voucher?

Transaction value is below the GV denomination

Refund for Purchase with Gift Voucher

Earning Points from a Transaction Using Gift Voucher

Transaction value is above the GV denomination

I did not continue to pay for my booking. What happened to my gift voucher?

Failed to redeem Traveloka Gift Voucher, which obtained from Traveloka Partners

Using Multiple Gift Vouchers in One Transaction

Failed apply GV codes with Credit Card (specific BIN number)

Can I redeem my GV in different app locale / using different currency