4 Stars Hotels in Hoa Vang District, Vietnam

Worst check in experience ever! When we arrived around 8pm, the lobby was not only empty but also total dark all lights were off. Then the staff said hotel room is located up. To go to hotel we must take a cable car and we must pay for it. We were shocked! There was no information at all about it when we make the booking. I attached the hotel description for you to read. No information must take cable car and must pay for it! We were so tired so we say whatever as we just want to immediately check in and go to the room. We got into the cable car and another shock is, there was no light at all in the cabin! It was totally pitch black! Can you imagine? A couple tourist, force to take cable car without any single light for checking in? It was a nightmare! I immediately call a close friend of ours, who is on the top management of this app. He was surprised as well to know the case. He even more surprised when I video call him, letting him to see by himself how pitch black the cable car is on the way to hotel! Next story. When we arrive and raise our complain, hotel staffs do not care at all of our ‘fabulous’ experience and keep force us to pay the cable car or else we can not check in. Receipt of cable car payment is attached. So professional and attentive! There was no option but pay it so we can get to the room. Or else we have to sleep on the street! Now about the room. It was pretty cold around 14 degrees of celcius. The room is with ceramic floor and no room slippers at all. Not even a pair! And so noisy outside we can easily hear guests talking so loud in public area. Seems that is not enough, early morning we loudly hear staffs pushing trolleys on cobalt stones. So entertaining! As an ex Accor staff, I really do not expect to have this kind of ‘hospitality’ experience especially staying at Mercure a star rating Accor brand! Except a nice gentleman Mr. Scott the Duty Manager who meet us the next morning when we had a breakfast, which we really appreciate him, there was no other manager not even Front Office Manager trying to meet us on behalf of the hotel. Really disappointed! So professional and guest attentive! We are expecting a professional responsibility from Mercure Danang French Village assisted by this app on this matter. We do not mind to pay the cable car if informed in advance. But this experience seems like we were robbed and we expect a full refund. I am waiting to your prompt response at much soonest.