This is the unsatisfying services that can endanger your life while staying at the hotel: ***at 3.00am/02 jan 2021, the ceiling fan switch sparked and burnt smell came out. Reported to receptionist nadya 3 times and she just casually put a cold shoulder on it. She said the housekeeping team will come but waited for 30 minutes. I have to off all the switches and take out the main key because me ad my family feared of imminent danger of burning alive! My family booked two adjoining rooms so the great fear traumatized us! After waiting for 30 agonizing minutes, the housekeeper came and just check and smell the burning smell of wire and he told me he needs to report to technical department! And there you you my family have to wait for another 20 minutes before the technical staff came and change the connecting wire which was burnt earlier. The thing is that he just said that it is a normal thing in the hotel! Wow! My family was traumatized for almost one hour and fear the safety of other people staying in the hotel! What if I didn't notice it? What if the entire people staying in the hotel was put into danger? There was no respect to life here! I will never ever book in this hotel anymore!

highly recommended! nice staff nice view

We enjoy our stay here. Clean and comfy room. 😍

We got half the normal price from app! Our room had the balcony facing the jungle and the view was breathtaking. This hotel was one of a kind with the picturesque French-influenced design, felt like I was in Europe. The staff was helpful. One small downside was the complimentary breakfast, there weren’t a lot of choices but the food were good. Will definitely come here again!

I enjoy with all facilities at here but the person that incharge at the receptionist very² bad. that's all thank you

good and nice view. cleaning room

i'm so happy stay at zenith. The Service very Good Especially Breakfast menu.

for me cleanliness and maintenance is no 1. I expect the room cleanliness is good because the hotel its not an old hotel. my experience was, the sofa smell too bad (maybe smoking smell or sweat smell). the smell occupied the whole surrounding in the room. the toilet too smells bad, the wood at the toilet door is also damaged. heater switch tripped 3 times. the curtain is dusty and dirty. so overall. I am honestly not satisfy with our stay here and checkout early in the morning. we stay at the suite room floor above the mall. I am not sure about the condition at their residence. really hope that nova hotel should take serious action regarding this matter.

Room is neat and clean, spacious & suitable for big family gathering to stay. But the breakfast menu can be improved as the menu selection is not wide.