This is not our first time staying at Orchard Parksuites but I never deem it necessary to leave any review prior. The fact that we kept coming back is a living proof of how good this place is for an extended stay (they only allowed booking for more than 6 nights). Our family always love how well maintained this place is kept despite their older building state and especially the convenience of the location (literally across Wisma Atria taxi stand at Orchard). However, this time our experience was more than exceptional, and hence this five-star review. Long story short, we booked a one-bedroom unit this time because it was only going to be my mother-in-law and I. However, they ran out of the one-bedroom in the main building and only had the one-bedroom loft available. We didn’t think it was a big deal since my MIL was only going for a minor eye surgery and will not be an inpatient at the hospital at all. Obviously we didn’t think she was going to be as knocked out as she was six hours after the operation. When we arrived at the lobby the night post operation, I asked for a wheel chair and the manager in duty immediately asked for the porter/security to lend us a hand. The staffs (Ali, Lazitta and another security I forgot to ask the name for) were aware that with the following combined facts (1) I was pregnant and (2) my MIL’s post operation condition, it was extremely inconvenient for us to stay at the loft-style unit (the bed and bathroom are located on the second floor). They immediately reached out to us the next day and offered to upgrade our room to a two-bedroom unit in the main building. The pros were: not only was it larger in size, we don’t have to go up and down the stairs for bed and washroom access. It was perfect! I was immensely impressed with the staffs’ attentiveness and their immediate initiative to upgrade our room. Thank you so much for providing us with an unforgettable experience. Needless to stay, the rest of our stay was as pleasant as always. Please keep up the good work. Your attentiveness and passion in serving your guests will definitely go unnoticed!