Booked M social for a birthday staycation but the experience in M social was alright but not consider satisfying. Once we enter the hotel, we can see that hotel was part SHN due to the segregation and arrangments. It is listed on the SHA website as well. The hotel tried to segregate the SNH guest and public guest through a divider in the Lobby and Lifts. However the divider was a make-shift divider (just a pannel), not sure if it was completely safe. The SHN guest still uses the same lift lobby as the public hotel guest despite the divider. We opted for early check-in at 1.30 Private Message, a group of SHN guests arrives and all of them were talking at the lift lobby, not sure if social distancing was in place. We booked the Alcove Terrace Room and once we enter the room, we saw that the sofa seat at the balcony wasn't cleaned up. It looked dirty so we did not head out to the balcony to hang out throughout our stay. Saw the photos of the balcony on the website looks really cozy and nice but in actuality, it wasn't really that clean and big. The balcony is near another neighboring room's balcony there isn't much privacy. Throughout the day, I can hear other guests' conversations when we are in the room as they sit outside on their balconies. The room looks a little old, there are lots of scratches on the furniture. The bed is smaller than a queen-size and the pillows were square pillows which is a little weird for hotel standard. The hotel amenities were basic so it's okay. The mini-fridge wasn't cold, called the staff to take look and their explanation was "it is a wine fridge so it is not supposed to be very cold" Understand that it was a wine fridge but judging from the size, a wine bottle can barely fit inside. We requested ice, but due to the restaurant closure, no ice was available. The other downside of the room is that the bathroom is very small. Smaller than usual hotels. The door of the bathroom is very heavy and it feels like the bomb shelter door in HDB flats. The room service was fast and efficient, we requested cutleries and additional toiletries a few times and it was delivered within 10 mins. Staffs that communicated with us throughout our stay were friendly. As compared to other hotels at a similar price range, M social hotel fulfilled the basic needs of a guest but the experience just falls short a little with its room design for the Alcove Terrace Room and the overall feeling when being in the hotel.