I intended to stay there with a friend (A) and at the same time I had another friend (B) who's visiting for a short while. So after checking in, I went to meet friend (B) who then decided to visit my room. I went to the front desk to register him and at the same time, I did mention that he's a “Visitor, not staying over” and the hotel management just cut me off with a “yea, also must register.”. So at that time I thought that everything's fine. Then when my friend (A) has arrived, the hotel management won't allow me to register him in as the “Guest” who's staying over and telling me how “you already have a person registered”; “he's not visiting you for a short while”; “I'm unable to register your friend (A)”; “if you want, your friend has to book another room then I can let him up”; Where I told him that I wouldn't have brought friend (B) up if he could only register 1 guest. (and that's when I've already told him that the friend (B) was the visitor.) So I proceed to ask if he was able to help me with a room swap since he can then change the registered guest names and he went on to say “If I do that for you, you can invite countless friends over and keep swapping rooms ah”, as if I had some malicious intend. By far, this is the poorest customer service I've ever received and there was two other staff there who just watched as my friend and I were trying to get ourselves another room just to use only this booking. The other booking was not used and we had to pay another $98 (there was no single room provided), accumulating to $196 for a room, as students and NSF, just to stay over for one night. If there was the law of only able to have a maximum of 2 guest where they are from different address and only 3 or more if they're from the same address, it should be clearly stated at the front desk, not with an ambiguous sign, especially when I specifically told him that friend (B) was a visitor. Otherwise, the stay was pretty nice with a tiny bedroom and a well decorated toilet with the lack of toilet rolls.