I've already booking a room for a night, call the hotel directly, send e-mail to their reception and they accept my booking. And when I come to the hotel to check in (4.15pm) they said the room's not ready and they ask me to wait for more 20 mins (check in time is at 3 pm) come on man you're 5 stars hotel not 2 nor 3 star hotel. What a shame! And they only offers us a glass of tea as a compensation. 😅 We don't need it. We only wants to check in on time and relax in our room. Well you can get a 3-4 stars hotel with better price, room, and service. I got a mango juice with macarons in 3 stars hotel at kuta as a welcome drinks. 🫢 My worst honeymoon hotels ever!