During the online booking, we asked for non smoking room. However when we checked in on quiet working Friday noon, the lazy counter lady told us there was NO room left and gave us a smoking room. We tried asking her to change but she insisted there were no non-smoking rooms left on a Fri 2 pm. This wasn't true at all, as we got 2 room changes later at 12am as discussed below. The worst things happened below. The 1st room reeks of cigarette smell. What is worse is the cockroach infestation inside. This is the 1st time we saw so many cockroaches inside a room. Managed to kill more than 6 + roaches inside! They were crawling on the table, curtains, floor, side of bed and etc! Also called twice to counter to ask them to unlock our hotel safe from 2 pm but none came to rectify the locked safe till 12am. At 12am, we couldn't take it, and asked for a room change as there was another roach on the side of the bed when we were about to sleep! Stayed at the worst hotels in the world but have never seen so many roaches in 1 room! In the 2nd room, there was rubbish inside, with some used tissues and peanuts shells on the floors. Totally unhygienic! Managed to swap for a 3rd room which was fine. The house management team needs to take note of their lack of cleanliness!